It was a cold windy winter day and I was walking home from work. My head pointed down against the ________when I noticed an old lady. She was walking on the sidewalk in her house slippers（拖鞋）.

As I ________her, I saw that she was well into her 80s, and she was holding some ________ in her hands.

I walked on and arrived at the traffic lights. Waiting there, I saw the mailbox ________the street. The light turned green, but I pretended（假装）to check my phone and waited for her to catch up with me. In this neighborhood, even crossing with the green light was ________. Drivers often drove ________ through red lights and stop signs.

I stayed there until she reached me. I turned to her and touched her gently on the arm. She smiled and took my hand in hers and ________it. Her small hand was soft and warm. Hand in hand, we were waiting for the light to change.

When the light turned green, we walked together slowly across the street, ________the letters into the mailbox. Then I took her back across the street.

As I walked the rest of the way home, I could still feel the ________ of her hand in my own.

People say the first language of all humans is touch. A caring touch helps to make a bad situation ________. And even now, every time I think of the old lady, I can still feel the power of touch.