Every day he wrote one quote on the board     1    (him). Mr. Gentles said offering quotes from ancient China was his way of   trying to make people feel more welcome as they braved the Underground.

Thousands of quotes later, Mr. Gentles’ favorite message remains the first one he wrote: “A journey of a thousand miles must begin     2    a single step”. Because it’s fundamentally true,” he said. “No matter     3     you live your life, regardless of your Situation, you have to take the first step.