3 . Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes these places an almost universal attraction? What makes foreign kings and queens and other important people want to visit these Disney parks? Well, one reason is the way they’re treated once they get there. The people at Disney go out of their way to serve their “guests” as they prefer to call them and to see that they enjoy themselves.

All new employees, from vice presidents to part-time workers, begin their employment by attending Disney University and taking “Traditions I”. Here, they learn about the company’s history, how it is managed and why it is successful. They are shown how each department relates to the whole. All employees are shown how their part is important in making the park a success.

After passing “Traditions I”, the employees go on to more specialised training for their specific jobs. No detail is missed. A simple job like taking tickets requires four to eight hours of training a day. When one ticket taker was asked why it took so much training for such a simple, ordinary job, he replied, “What happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campgrounds? We need to know the answers or where to get them quickly. Our constant aim is to help our guests enjoy the party.” Even Disney’s managers get involved in the daily management of the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hot dogs or ice cream, take tickets or drive the monorail and take up any of the 100 jobs that make the entertainment park come alive. The managers agree that this week helps them to see the company’s goals more clearly.

All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or the world. As one long time business observer once said, “How Disney treats people,communicates with them, rewards them, is in my view the very reason for its success. I have watched, very carefully and with great respect and admiration, the theory and practice of selling satisfaction and serving millions of people on a daily basis, successfully. It is what Disney does best.”

1. The main aim of the Disney employees is to 　　　.

A．learn all parts of the business

B．make their guests enjoy themselves

C．be able to answer all kinds of questions

D．keep their important guests happy

2. Each year,managers wear special service clothes and work in the park to .

A．set a good example to employees

B．remind themselves of their beginnings at Disney

C．gain a better view of the company’s goals

D．replace employees on holiday

3. Which of the following is NOT true according to the passage?

A．Tourists learn the history of Disney in its entertainment parks.

B．Disney attracts people almost from all over the world.

C．Parades are regularly held in Disney’s entertainment parks.

D．Disney’s managers are able to do almost all kinds of work in the Disney parks.

4. This passage is mainly about 　　　.

A．how Disney employees are trained

B．the history and traditions of the Disney enterprises

C．why Disney enterprises make a lot of money

D．the importance Disney places on serving people well

4 . 假定你是李华。你的英国朋友Tom暑假期间要来中国旅游，来信请你为他推荐旅游目的地。请给他回一封邮件，内容包括：
1. 推荐旅行城市或景点；
2. 推荐的理由；
3. 注意事项。
注意：
1. 词数80左右；
2. 可以适当增加细节，以使行文连贯。
Dear Tom,
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

5 . How to Save Money to Visit Shanghai Disneyland?

The “happiest place on Earth” is a top destination on many families’ bucket lists.But taking a vacation to Disney World can be difficult to do on a budget.There are some considerations that you can make to reduce the cost of your Disney World vacation.

1.Buy Souvenirs in Advance

Disney has influenced practically every industry,which makes it easy to find Disney items anywhere,from shopping centres and your local grocery stores to department stores.You can save a lot of money by purchasing items before your trip at these less-expensive places than at Disneyland.

2.Make an Autograph Book

An autograph book is seen as a must-have by many Disneyland enthusiasts and is a memory you can take home with you.These books can cost anywhere from $7.95 to $19.95 at the Disney Store and up to $30 for the latest-and-greatest autograph book at Disneyland,such as the park’s 60th anniversary edition.Other choices can get the job done for under $5.For example,you can buy a small photo album,cute pad or notebook.

3.Eat Breakfast Before You Arrive

Breakfast is almost as pricey as lunch or dinner if you eat inside the Disneyland Park.If you have a hotel with a free breakfast,take advantage of it.If you want to eat out,eat at a local restaurant that is inexpensive or has a kids’ menu.

4.Take Advantage of Discounts Offered to Special Groups

Disney offers a wide variety of discounts,including for military service members,college students,teachers,and youth groups.If you think you might qualify for a special discount or group rate,call the Disneyland Resort to book tickets.

1. It may take you more money to buy souvenirs at        .

A．Disneyland	B．department stores
C．shopping centres	D．local grocery stores

2. How much do you pay for the park’s 60th anniversary edition at Disneyland?

A．$7.95.

B．$19.95.

C．$5.

D．$30.

3. What is one piece of the author’s advice on breakfast?

A．You had better eat at Disneyland.

B．You can eat at a local restaurant.

C．You should prepare it well at home.

D．You can ask the hotel to supply it for free.

6 . Where does the man come from?

A．Paris.

B．Sydney.

C．London.

7 . Shakespeare’s Birthplace and Exhibition of Shakespeare’s World

Welcome to the world⁃famous house where William Shakespeare was born in 1564 and where he grew up. The property (房地产)remained in the ownership of Shakespeare’s family until 1806. The house has welcomed visitors travelling from all over the world, for over 250 years.

OPENING TIMES: 20 Mar. to 19 Oct. Mon. to Sat.: 9:00 am to 5:00 pm Sun.: 9:30 am to 5:00 pm 20 Oct. to 19 Mar. Mon. to Sat.: 9:30 am to 4:00 pm Sun.: 10:00 am to 4:00 pm

♦Enter through the Visitors’ Centre and see the highly praised exhibition—Shakespeare’s World, a lively and full introduction to the life and work of Shakespeare.

♦Stand in the rooms where Shakespeare grew up.

♦Discover examples of furniture and needlework from Shakespeare’s period.

♦Enjoy the traditional English garden planted with trees and flowers mentioned in the poet’s poetry and other works.

ADMISSION:

Adult:￡4.90　　　　Child:￡2.20

Family:￡12.00(2 adults+up to 3 children)

The Birthplace is within easy walking distance of all the car parks shown on the map; the nearest is at Windsor Street (3 minutes’ walk).

The house may present difficulties but the Visitors’ Centre, its exhibition, and the garden are accessible to wheelchair users.

The Shakespeare Coffee House is opposite the Birthplace.

1. How much is the admission for a family of two grown⁃ups and two children?

A．￡9.80.

B．￡12.00.

C．￡14.20.

D．￡16.40.

2. Where is the nearest parking place to Shakespeare’s Birth⁃place?

A．Behind the exhibition hall.	B．Opposite the Visitors’ Centre.
C．At Windsor Street.	D．Near the Coffee House.

3. When does a wheelchair user need help?

A．When he/she enters the house, he/she needs help.

B．When he/she enters the garden, he/she needs help.

C．When he/she enters the Visitors’ Centre, he/she needs help.

D．When he/she enters the exhibition hall, he/she needs help.

8 . 某中学生英文杂志正在举办主题为“A place I have been to”的征文活动。请你根据下面的思维导图写一篇英语短文投稿。

注意：1.词数80左右；

2.可以适当增加细节，以使行文连贯。

A place I have been to

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

10 . 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。

The air is thin and we have to rest several     1    (time) on the short hike from camp.    2    our left，snow-covered mountains disappear into clouds that seem almost close enough    3    (touch).On the plain in front of us, we can just make     4    a herd of graceful animals. This is     5    we’re here - to observe Tibetan antelopes.

Tibetan antelopes live on the plains of Tibet, Xinjiang, and Qinghai.     6    (watch) them move slowly across the green grass, I     7    (strike) by their beauty. I’m also reminded     8     the danger they are in. They are being hunted     9    (illegal), for their valuable fur.

My guide is Zhaxi,     10    villager from Changtang. He works at the Changtang National Nature Reserve. To Zhaxi the land is sacred and     11    (protect) the wildlife is a way of life.He says. “Actually,we’re trying to save     12    (we).”

The1980s and 1990s were bad times for the Tibetan antelope. The population dropped     13     more than 50 percent. Their habitats were becoming     14    (small) as new roads and railways were built

In order to save this species from     15    (extinct),the Chinese government placed     16    under national protection Zhaxi and other volunteers watched     17    the antelopes day and night to keep them safe     18    attacks. Bridges and gates were added     19     (let) the antelopes move easily and keep them safe from cars and trains.

The measures were     20    (effect). The antelope population has recovered and in June 2015, the Tibetan antelope     21    (remove) from the endangered species list. The government,however, does not intend to stop the protection programmes,     22     the threats to the Tibetan antelope have not yet disappeared.

I think about the antelopes and     23     Zhaxi told me. Much is being done to protect wildlife, but     24    we really want to save the planet, we must change our way of life. Only when we learn to exist in harmony with nature can we stop being     25     threat to wildlife and to our planet.