文章大意:本文是一篇记叙文。文章主要讲述作者工作时,一位老妇人进来店里想要食物,但作者却以为她是公司的上层领导假扮成顾客来考验我的,将她打发走后,作者感到很悲伤。
Having worked at 7-Eleven for two years, I thought I had become successful at “customer relations”. I firmly believed that a _________ smile and an automatic “sir” “madam” and “thank you” would see me through any situation that I might meet. But one night an old woman _________my faith that a ready but not sincere response could smooth over the rough spots of dealing with others.
The moment she entered, the woman presented a sharp contrast to our shiny store with its bright lighting and neatly arranged shelves. Walking as if each step were _________, she slowly pushed open the glass door and lamely made her way down the nearest aisle(通道).
On such a cold night, she was only _________ a dress, a thin sweater too small to button, and there were no stocking or socks on her legs.
After wandering around the store for several minutes, the old woman stopped in front of the rows of canned vegetables. She picked up some corn niblets(玉米粒)and stared at the label. As I stood close to her, my _________ became harder to maintain—her sweater was smelly and dirty.
To my bright “Can I help you?” she replied, “I need some food, any kind.”
“Well, the corn is ninety-five cents,” I said in my most helpful voice, “Or, if you like, we have a special on sausage today. ” “I can’t pay,” she said.
For a second, I intended to say, “Take the corn.” But suddenly the employee’s _________ flooded into my mind: “Remain polite but let the customers know that you are in control.” For a moment, I even held the idea that this woman was someone from the head office, _________ my loyalty. So I responded _________, “I’m sorry, madam, but I can’t give away anything for free.”
The old woman looked _________, and her hands trembled as she put the can back on the shelf. She passed me toward the door, her worn and dirty clothing hardly covering her bent back.
Moments after she left, I rushed out the door with the can of corn, but she was nowhere in sight. For the rest of the day, I couldn’t drive her __________ off my mind. I had been young, healthy. She had been old, sick and desperate. Wishing that I had acted like a human being rather a robot, I was sad to realise how fragile a hold we have on our better instincts(本性).
1. A.hidden | B.friendly | C.weak | D.forced |
2. A.shook | B.proved | C.supported | D.doubted |
3. A.cheerful | B.forceful | C.painful | D.graceful |
4. A.buying | B.carrying | C.holding | D.wearing |
5. A.smile | B.gesture | C.patience | D.attention |
6. A.goals | B.rules | C.trainings | D.responsibilities |
7. A.praising | B.testing | C.rewarding | D.criticising |
8. A.curiously | B.silently | C.dutifully | D.unconsciously |
9. A.scared | B.satisfied | C.excited | D.disappointed |
10. A.behavior | B.smell | C.expression | D.image |