注意：写作词数应为60个词左右。
In the field of business, getting negative feedback (反馈) from customers is commonly annoying. Every company always wants to please its customers with its products or services. Every company wants to get positive comments from its customers rather than get criticism. Not all people know that negative feedback actually provides various benefits for companies. Here are some of the benefits of getting negative feedback.
Whether a person is selling a product or a service to another person or organization，when there is negative feedback, he or she will improve the quality of the product or service. Every person or organization would like to please and keep their angry customers and the only way to do this is review the complaint and take necessary steps to win back the customers’ trust. Throughout the process, the quality of services and products will be improved.
Negative feedback may also cause many changes in a company. Receiving criticism can give the company the chance to adjust its goals to meet the needs or the expectations of its customers. For companies that offer products or services, negative feedback from customers may also cause them to create new and better products or services which could bring in more success and more customers.
If companies are able to pay great attention to the problems raised by customers, they may also gain loyalty(忠诚) from them. Studies have shown that customers actually become more loyal to a product or a service when their problems attract the companies enough attention. Many customers may complain, but they can also become loyal to a product or a service when they are being listened to and when their problems are properly dealt with.
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| 申购情况 | 实际情况 | |
| 颜色 | 黑色 | 白色 |
| 号数 | 9 | 8.5 |
| 到货日期 | 4月10日 | 4月20日 |
［写作内容］
请给网站写一封投诉信, 包括以下内容：
1.写信的目的；
2.投诉内容：
3.要求：重新邮寄或退款；
4. 询问：若寄回, 谁承担寄费?
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注意：1. 词数100左右；
2. 可适当增加细节，以使行文连贯；
3. 开头和结尾已给出，不计入总词数。
Dear Sir/Madam，
I am writing for more information about the service at your inn.
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Yours，
Chris
故事梗概：
Sam在去购物的路上遇到一个需要帮助的盲人，他热心地将盲人扶过马路。他购物回来的时候又遇到了那个盲人，但是他惊讶地发现……
注意：1. 词数150左右；
2. 可适当增加细节，以使行文连贯。
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