The “biggest mistake” in workplace communication—and the hardest one to recover from—is sending emotional emails, says Brandon Smith, who is known as the Workplace Therapist (治疗师). “It’s a really, really hard skill to master—most people don’t correct it until their 30s or 40s—but you should never send an email when you’re feeling extremely emotional,” says Smith. “People treat emails or other online communication like a casual (随意的) conversation you’re having in the hallway, but it’s not.” Instead, you should“email like it could one day be read aloud in court,” he adds.
Next time you get an email or online message that makes you feel angry, anxious or even pleased, what should you do? You can write a draft, and then wait 24 hours. This approach satiates the immediate need to blow off emotional steam and express your emotions without hurting your reputation at work. “When you have a strong emotional reaction to something, those emotions will unavoidably come through in whatever message you’re typing,” says Smith. “It’s so much easier to make an issue worse than solve one over email.”
When you make a reply, re-read your draft as if you were the recipient: Is the message confusing? Are there any details that could be misinterpreted, or that sound emotional? If you’re still not confident in your response, Smith recommends asking a co-worker to read it over, as a second opinion can help you identify areas of improvement.
If something requires a more immediate response, ask the other person if you can continue the conversation offline. Phone calls play a more important role in building emotional connection. Voice-based communication (such as phone calls) create s stronger bonds than text-based communication (such as emails). Or, as Smith explains, “You’ll be less willing to be rude to the other person when you’re in conversation with them, or listening to their voice on the end of the line than you would be over text.”
1. What does Smith think of sending an email?| A．It should be considered seriously. | B．It’s an unavoidable workplace behavior. |
| C．It’s a kind of a casual conversation. | D．It should be used to convey our emotions. |
| A．Emphasizes. | B．Satisfies. | C．Controls. | D．Generates. |
| A．Links among people are based on words. | B．Voice-based communication is advisable. |
| C．Phone calls are gradually losing their appeal. | D．It’s more effective to communicate online. |
| A．Ways of avoiding emotional texts. | B．Common workplace survival skills. |
| C．Different forms of communication. | D．Constant conflicts between people. |
相似题推荐
【推荐1】If you could have a kind of super power, what would it be?
Dreaming about whether you would want to read minds, see through walls, or have superhuman strength may sound silly, but it actually gets to the heart of what really matters in your life.
Every day in our work, we are inspired by the people we meet doing extraordinary things to improve the world.
They have a different kind of super power that all of us possess: the power to make a difference in the lives of others.
We’re not saying that everyone needs to contribute their lives to the poor. Your lives are busy enough doing homework, playing sports, making friends, seeking after your dreams. But we do think that you can live a more powerful life when you devote some of your time and energy to something much larger than yourself. Find an issue you are interested in and learn more. Volunteer or, if you can, contribute a little money to a cause. Whatever you do, don’t be a bystander. Get involved. You may have the opportunity to make your biggest difference when you’re older. But why not start now?
Our own experience of working together on health, development, and energy in the last twenty years has been one of the most rewarding parts of our lives. It has changed who we are and continues to fuel our optimism about how much the lives of the poorest people will improve in the years ahead.
1. What kind of people are inspiring?| A．Those who try to do their own job quite well. |
| B．Those who are born with various kinds of super power. |
| C．Those trying to make the world a better place to live in. |
| D．Those who can find an interesting issue and learn more. |
| A．Finding out who you truly are. | B．Acting right now to help others. |
| C．Seeking after bigger opportunities. | D．Contributing more to your community. |
| A．To prove much more progress in health will be made in the near future. |
| B．To show humans have been rewarded for their continuous efforts spiritually. |
| C．To state that the poorest people are likely to live a much better life in the future. |
| D．To explain the work concerning energy development is the most valuable experience. |
| A．Superman—To come soon |
| B．Super power—You have it, too |
| C．Superman—Everyone’s dream |
| D．Super power—To fit in with the world |
【推荐2】I decided to write the article on British Sign Language (BSL) being taught in school. This is because both of my parents are completely deaf which means they can’t hear at all and another reason I decided to do this topic is because I have realised how much of a problem it has become.
It might come to a surprise to learn that nearly all communication is non-verbal (非语言的) and only a little bit is verbal. Over half of the non-verbal communication is body language. Deaf pupils often struggle (挣扎) in school because they can’t get proper help from their teachers as they might not understand each other.
Sign Language is a language that uses hand gestures and body language. These are different ways of communication that deaf or hard of hearing people use to communicate with people. Some deaf people are what you might call “mute”, which means they use Sign Language but don’t use speech. Other deaf people may use speech, most of whom either use hearing aids or have a cochlear implant (人工耳蜗) which can help them hear.
By teaching BSL it would open doors for the deaf community and it would reduce a lot of language barriers (障碍) between deaf and hearing people. The more people learning BSL through education means that it would give deaf people more options for further education and good jobs. By teaching Sign Language in school it can help deaf awareness (意识). With young people growing up and learning it together there wouldn’t be a problem with getting jobs.
I think that deaf awareness is better than it used to be but it still isn’t good enough. In the end teaching Sign Language will be the best for everyone. There would be less language barriers, which means communication will be easier between hearing people and deaf people.
1. What made the author write the text?| A．His own hearing problem. | B．The difficulty of the deaf. |
| C．The school’s sincere invitation. | D．His parents’ encouragement. |
| A．They are too shy to ask for help. |
| B．Their classmates use body language. |
| C．Their teachers are unwilling to help them. |
| D．They have difficulty communicating with others. |
| A．We should offer deaf people good jobs. |
| B．Schools should teach British Sign Language. |
| C．Schools should provide further education for the deaf. |
| D．Young people should learn more about Sign Language. |
| A．It is nearly close to success. | B．It still needs to be improved. |
| C．It isn’t understood by hearing people. | D．It’s bad for breaking language barriers. |
【推荐3】Some futurologists have assumed that the vast increase of women in the workforce may portend (预示) a rejection of marriage.
But what is on the contrary is equally reasonable.
Psychological factors also should be considered. For example, a wife blocked from a career outside the home may feel caged in the house.
Another fact contributes to women’s inequality in marriage lies in the fact that in most cases, men have remained the main breadwinners. With higher earning capacity outside of the home comes the capacity to exercise power within the family.
In conclusion, whatever is said, the impact of the growing female workforce on marriage actually varies from case to case, a stronger equal partnership or some new insecurities.
| A．The opposite of this concern could encourage marriages. |
| B．She may view her only choice as seeking a divorce. |
| C．A working wife may rob a husband of being the master of the house. |
| D．Many women, according to this assumption, would rather work than marry |
| E．As the economy rebounds, the number of marriages also rise. |
| F．The increase in divorce rates is due to the increase in female workforce. |
| G．Tensions caused by financial problems often play a key role in ending a marriage. |
【推荐1】While we know that language first appeared among Homo sapiens (智人) somewhere thousands of years ago, the secret to how language evolved is still unknown, and mainstream theories fall into two distinctly different camps.
One widely held theory is that language came about as an evolutionary adaptation. That was where the idea of natural selection came into play, which was the belief that the specific physical features of a population made that population more likely to survive its environment, like the turtle (海龟) and its shell. On one hand, humans needed to communicate with each other in order to hunt，farm and defend themselves successfully from the surrounding severe environment. Being able to communicate by using language gave the human species a distinct survival advantage. On the other hand, language was needed for social interaction, according to those who subscribed to the adaptation theory.
In their paper “Natural Language and Natural Selection,” researchers Steven Pinker and Paul Bloom theorized that a series of calls or gestures evolved over time into combinations, giving us complex communication, or language. As things became more complicated around them，humans needed a more complex system to convey information to one another. Early man saw a group of deer he wanted to hunt. He made a sound to his hunting partner that means “deer are nearby.” One day,a storm came in and the hunter noticed that thunder scared the deer away. As a result, the hunter went hungry until the storm passed. Over time, the same hunter also learned to recognize the warning signs for bad weather-dark skies and increased wind. Early man realized that when the sky darkened and the wind picked up, he needed to tell his hunting partner to speed up the pursuit of the deer. Therefore, he came up with a series of sounds that refer to both the deer and the bad weather. That series of sounds was the beginning of an evolutionary adaptation that eventually became language.
As humans learned more about how to best survive, they developed a need to convey these survival methods to their population. To be brief, that's the adaptation theory.
1. What is the text mainly about?| A．The evolution of language. |
| B．The paper on natural selection. |
| C．The differences between theories. |
| D．The introduction to human reproduction. |
| A．To show the mystery of nature. |
| B．To support the evolutionary adaptation. |
| C．To stress the advantage of the turtle's shell. |
| D．To encourage people to study natural selection. |
| A．By comparing. | B．By listing data. |
| C．By carrying out a survey. | D．By giving an example. |
| A．The exact place where humans came from. |
| B．The other theory of how language evolved. |
| C．The reasons why animals cannot form language. |
| D．The methods of humans' shaping non- verbal thinking. |
【推荐2】Today, I’d like to speak to you about the ink wash animated film Feeling from Mountain and Water. Let’s start by talking about the background of ink wash animation, an animation style that is unique to China. This style combines Chinese traditional art with modern animation techniques.
In the late 1950s, inspired by the ink wash painter Qi Baishi, the Shanghai Animation Studio began to explore ways to turn Chinese traditional paintings into cartoon form. The first ink wash animation film, Tadpoles Searching for Mother, was produced in 1960, and it received the golden prize at an international film festival. Finally, in 1988, the ink wash animation masterpiece, Feeling from Mountain and Water was created.
Let’s turn now to the film itself. The film tells the simple story of an old musician and a young boy. In the film, an old musician falls ill while travelling and is helped by a young boy. To thank the boy, the musician teaches him how to play the guqin. With the change of the seasons, it is time for the musician to leave. As the musician says goodbye, he gives the boy his guqin, and then disappears into the mist. Then, when the boy sits down to play the guqin, all of nature joins him in a visual symphony.
The film has no dialogue. And, unlike typical cartoons, the film has no bright colors. In short, it is like a fine ink wash painting which has been brought to life—a painting with movement. The animation and the music make the film not only appealing to the eyes and ears but also rich in emotion. Therefore, this 18- minute film is regarded by many as a masterpiece of Chinese ink wash animation.
After the late 1980s, the high cost of producing ink was animation caused film studios to stop making them. The techniques used to produce such films simply required too much work, as each frame of the film had to be hand painted. However, in 2016, new artists have begun to make ink wash animated films using computers. It is hoped that these new techniques will breathe new life into this art form.
1. Which film does the speaker mainly talk about?| A．The ink wash animated film |
| B．Tadpoles Searching for Mother |
| C．Feeling from Mountain and Water |
| A．In 1996 | B．In 1988 | C．In 1980 |
| A．Because the animation and the music are both used in the film. |
| B．Because it is the first ink wash animation film in 1960. |
| C．Because it is like a fine ink wash painting with movement |
| A．Pessimistic. | B．Positive | C．Indifferent |
【推荐3】The “Middle Ages” refers to a duration of 1,000 years, stretching from the fall of Rome in the 5th century to the Italian renaissance in the 15th. Traditionally, the term refers specifically to Europe. And there are many stories, which are more fiction than reality, about the Europe of that time.
One misunderstanding is that people in the Middle Ages were all ignorant and uneducated. For example, a 19th century biography of Christopher Columbus incorrectly claimed that the Europeans at that time thought the Earth was flat. Sure, many scholars of that period described the Earth as the center of the universe – but there wasn’t much debate as to its shape. A popular 13th century text was literally called “On the Sphere of the World.” And the number of people who had an access to books gradually increased alongside the establishment of universities. Ancient knowledge was also not “lost”; Greek and Roman texts continued to be studied.
And it is the same with knights (骑士). In the 19th century, some Romantic European nationalist thinkers well-romanticized the Middle Ages. In their description of the societies, they emphasized the narrations of chivalry (骑士精神) and wonder. But knights played minimum roles in those days’ warfare. The fights, the duels, the adventures and the beautiful ladies are most probably but legends.
Meanwhile, the 19th century French historian Jules Michelet referred to the Middle Ages as “a thousand years without a bath”. But even small towns were equipped with well-used public bathhouses. People even bathed with soaps made of things like animal fat, ash, and scented herbs. And they used mouthwash, teeth-scrubbing cloths with pastes and powders, and spices and herbs for fresh-smelling breath.
1. According to the author, “Middle Ages” is NOT______| A．a time period of 1000 years |
| B．starting from the 7th century |
| C．referring to the Europe |
| D．mentioned in many stories |
| A．People were uneducated. |
| B．Europeans thought the Earth was flat. |
| C．Universities were good for people’s education. |
| D．Ancient knowledge was lost. |
| A．Knights’ stories are probably not real. |
| B．Knights were important in war. |
| C．People never bathed then. |
| D．Only small towns got bathhouses then. |
A． | B． |
C． | D． |
