【推荐2】My parents divorced when I was five. I don't _______ them saying more than “hi" or “bye" to each other for the rest of my childhood. I went to my dad's house every_______weekend, and they didn't really speak to each other during the transfer.

_________ later, I had my own family. But when Dad was diagnosed with Alzheimer's disease, Mom asked my husband and me to invite Dad to move_________ with us and our four children. I said,“Mom, how are we going to do this? Dad is going to be here all the time,_______ we still want you to come and visit. We don't want it to be weird."

“Not a problem," Mom replied_________ "We are just going to_______our past and all be friends." Hearing this, I was so_________

At our first family dinner together, I sat next to my _______ , the daughter of my mom and my stepdad. I looked around: Mom, Papa, and my stepdad, Doug. all at the same table.

I__________ to my sister, "Weirdest thing ever!"

"Yes, but ________ else seems to think so," she replied. "It's__________”

For the next ten years, Dad lived with us, and whenever Mom and Doug came over, the three of them would__________ like old friends. And in a way, they were. My whole childhood, I had wished that my three__________ could all get along. And here they were. It wasn't exactly ________ I'd had in mind. But God knows what he is doing.

【推荐3】The COVID-19 pandemic (疫情) has left many worrying about the future. However, I’ve found _________ in my mother^’s one simple self-care ritual (仪式) and I have decided not to keep drowning in a sort of uncertainty.

I was raised by a single mom who had two kids, two jobs and a mile-long _______ of cleaning, cooking and bill-paying. _________, she was never seen with a hair out of _________. Every morning, she^’d head to a _________, lift her chin (下巴) up slightly, a gesture of confidence, and put on lipstick (口红) _________ delivering a forced yet toothy smile. I was too young to _________ why.

My mother _________ her red lips until the very end. In hospital, she asked me to help walk her to the basin to brush her teeth. I stared at her from behind _________ she might fall. I was deep in sorrow and uncertainty, tears streaming down my face. Then suddenly, from behind, I sensed that ____________ gesture. Chin up. Confidence. A second later I heard the click of the ____________.

We don’t know what’s going to happen next. Yet one thing is ____________. When the world falls apart, we^’ve still got unbelievable power to choose. I'm not suggesting we ____________ what^’s around us but focus on what we can control to ____________ getting knocked around by uncertainty. Get up and shut the door on anything terrifying. Just be sure to keep putting that ____________on.

The conversation soon turned into complaints about ___________ in work and life. Offering his__________coffee, the professor went to the kitchen and _______ with a large pot of coffee and a _______ of cups—porcelain, plastic, glass, crystal, some plain-looking, some expensive, some beautiful—telling them to _______ themselves to the coffee.

When all the students had a cup of coffee in hand, the professor said, “if you have _______, all the nice-looking expensive cups have been _______, leaving behind the plain and _______ ones. While it is normal for you to want only the best for yourselves, that is the _______ of your problems and stress.”

“Be assured that the cup ________ adds no quality to the coffee. __________ it is just more expensive and in some cases __________ hides what we drink.”

“__________ all of you really want is coffee, not the cup, __________ you consciously went for the best cups. And then you began __________each other’s cups.”

Now consider this: __________ is the coffee; the jobs, money and position in society are the cups__________ are just tools to hold and contain life, and the type of cup we have does not define, nor change the __________ of life we live. Sometimes, by concentrating only on the cup, we __________ to enjoy the coffee. Value the coffee, not the cups! Don’t let the cups __________ you enjoy the coffee instead.

【推荐2】A year or so later, I was conducting a series of customer service seminars in New England. My client had _________ a motel （汽车旅馆）for me to stay at in Glen Innes. Everything about the _________I received at this motel was _________ what I could ever have expected. I was greeted on _________ by car, and welcomed with a handshake and a friendly smile. As I _________, the owner of the motel _________ me for staying with him and gave me an apple to eat as I _________ on to Inverell.

The Central Motel is owned and _________ by David and Rosemarie Bryant. It is one of the ten motels in the town. Since that first _________ , I have stayed at the Central Motel on several other occasions. __________ , the most significant fact is that in the course of that__________I have conducted over 1,000 seminars. At nearly all of these seminars, I have told my __________ about how the great service at the Central Motel and the little extra touch of the crisp, fresh, red apple on my departure encouraged me to__________again.

I have no __________ in the Central Motel. I am just a delighted customer who likes to tell the story of how well I was __________ . My story also shows that praise and popularity will __________ in abundance if you just treat your customers with genuine politeness and __________.

If one thing can be __________ from my experience, it is the attention to details and genuine and sincere customer service. It also proves that most often it is the__________things that matter in business if you want to create long-term __________ loyalty (忠诚).These little things are the Moments of Truth in customer service.

【推荐3】As everyone grows, they realize there will always be someone who is better.I learned this _______ in the second year in high school.The shock this experience brought was so great that I felt my pride was left on the side of the road for dead.That was all it took: one year and one person _______ everything.

Her name is Jenny.She was the girl who always raised her hand and had useful comments about everything.When teachers needed challenging problems answered, they _______ her.And if students needed answers, they went looking for her.I didn’t _______ her, but I admitted her presence annoyed me.In the first year, as a model student, I was the person everyone_______and all the teachers trusted.Then she came out of_______! We also had two classes _______.There I got to see what everybody thought of her.When an exam finished, it became a _______that she got the top grade and it didn’t matter to my classmates whether I was right there, _______I also got an excellent grade.They would cross a desert and __________her! I was left being denied my presence.__________, I felt like not trying anymore.

I stopped trying to put on a show because no one was __________anymore.Later, I volunteered at the graduation ceremony.She was called to make a(n)__________and discussed her difficulties.I realized all her hard work got her there, not her desire to__________.It finally hit me that Jenny __________the attention she got.She showed me how big the world is and how small a world I used to live in.I’ll do my best because I know it will pay off.