1 . 假定你是李华，你的英国朋友Peter得知你校开设了名为“心灵小屋（Soul House）”的心理咨询室，来信询问其具体情况。请你给他写一封回信，内容包括：
1. 开设原因和目的；
2. 具体实施情况；
3. 效果及反馈。
注意：1. 词数80左右；
2. 可以适当增加细节，以使行文连贯。
Dear Peter,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

2 . 假设你是李华。你校交换生Steven对中国传统文化很感兴趣，希望你为他推荐一个相关的社团，以便下学期加入。请你给他写一封信推荐“中华”社，要点如下：
1.写邮件的目的；
2.简要介绍该社团；
3.推荐的理由。
注意：1.写作词数应为80左右；
2.请按如下格式在答题卡的相应位置作答。
Dear Steven,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

3 . 请认真阅读下面短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。
注意：请将答案写在答题卡上相应题号的横线上。每个空格只填一个单词。

The term“organizational culture” refers to the norms and values of an organization, which together make the personality of the company. These values and norms are shared by people working throughout the organization. They govern the way employees interact with each other, within the workplace. Therefore, improving organizational culture is the need of the hour, as people want to work for a company that enables them to keep a balance between their work and personal life. The organizations that treat their employees well and provide a good working atmosphere have shown an increase in the productivity of their employees. As a result, the attrition rates(损耗率) are also lowered, which saves a company the costs spent in hiring and training the employees. So, a healthy organizational cultural is a win-win situation for the management, the customers, the shareholders and most importantly, the employees themselves.

When it comes to improving organizational culture, raining your employees in the right way is an important step towards improving your organization’s work culture. When your employees know how to do things the right way and what the company expects from them, the rates of conflicts and errors can be brought down significantly. In addition, through the right training, your employees will become enthusiastic and be interested in working as a team and improving the work atmosphere as a whole. Then a productive environment will be created.

Another good way to bring about positive changes in the culture of the organization is by analyzing the existing culture and comparing it with the expectations of your employees. Bring changes accordingly. You can also organize discussions with your team members and talk about matters related to the current culture of the organization. Try to bring about the changes you find justified.

Conflicts are an unavoidable part of any organization and have direct bearing on the health of its culture. How they are handled is an indicator of the common organizational culture. Therefore, when conflicts do arise, the management must settle them quickly and kindly, in case they become worse over time. More importantly, an unmistakable and just conflict resolution mechanism should be created. If employees feel they are all being treated equally, they are more likely to accept their mistakes and the judgment of the management.

Since the organization is a collection of people, cooperation is a must to attain the objectives. Team building is vital in this respect and the management must show the willingness or intention to involve employees in this process. They may be fun activities, like sports, games or serious ones. At the end of the day, such exercises strengthen the team spirit and the employees’ loyalty towards the organization, because cooperative teamwork proves a healthy organizational climate.

Organizational culture
Concept	● Organizational culture refers to a set of     1     norms and values of an organization. ● These norms and values determine the interpersonal     2     in the workplace.
3     of organizational culture	● It helps the employees balance their work life and personal life. ● It can make the employees work more     4    , thus lowering the attrition rates and saving money. ● It is     5     to all parties, especially the employees.
Approaches to improving organizational culture	Providing right training	● Training can help the employees know the company’s expectations,     6     the risk of conflicts and errors. ● Right training helps develop the employees’ enthusiasm and interest in teamwork.
	Making adjustments	● Examine the present culture and make a(n)     7     between the employee’ expectations and it. ● Get your team members to     8     the present organization culture.
	Handling conflicts wisely	● Conflicts should be dealt with kindly without     9    . ● All conflicts must be solved fairly according to the rules.
	Developing cooperation	10     various activities to get all the employees involved and strengthen team spirit.

4 . Questions are based on the following dialogue.
1.

A．From the newspaper.	B．From her classmates.
C．From her friends.	D．From the man.

2.

A．Plant more trees in the school yard.	B．Organize a picnic on Thursday.
C．Build a parking lot for students.	D．Protect the natural beauty on campus.

3.

A．Attend a meeting.	B．Attend a class.
C．Visit her friends.	D．Go to the parking lot.

4.

A．Lend her pen to the man.	B．Go to the administration.
C．Support the student action union.	D．Give out the handouts.