1 . Next week, as millions of families gather for their Thanksgiving feasts (大餐), many other Americans will go without. According to the United States Department of Agriculture, more than 12 million households _________ enough food for everyone in their family at some time during the year — including _________.

Hunger is surprisingly widespread in our country — one of the world’s wealthiest — yet the government estimates that we waste almost 100 billion pounds of food each year, more than one-quarter of our total supply.

Reducing this improper distribution of _________ is a goal of America’s Second Harvest, the nation’s largest domestic hunger-relief organization. Last year, it _________ nearly 2 billion pounds of food to more than 23 million people in need.

America’s Second Harvest is a network of 214 inter-connected food banks and other organizations that _________ food from growers, processors, grocery stores and restaurants. _________, the network distributes food to some 50,000 soup kitchens (施食处), homeless _________ and old people’s centers in every county of every state.

A great deal of work is involved in distributing tons of food from thousands of _________ to thousands of small, non-profit organizations. Until a few years ago, America’s Second Harvest lacked any _________ way to manage their inventory (存货). Without accurate and timely information, soup kitchens were sometimes empty while food was left to __________ in loading places.

In 2000, America’s Second Harvest began to use a new inventory and financial-management system — Ceres. It is a __________ designed specifically for hunger-relief operations. It is used by more than 100 America’s Second Harvest organizations to __________ food from donation to distribution.

Ceres has helped __________ the spoiling of food and improve distribution. An evaluation found that the software streamlined (精简) food banks’ operations by 23 percent in the first year alone.

With more accurate and timely reports, Ceres saves time, frees staff members to focus on finding new donors, and __________ more efficient use of donations.

Hunger in America remains a(n) __________ social problem. Technology alone cannot solve it. But in the hands of organizations such as America’s Second Harvest, it is a powerful tool that is helping to make a difference — and helping more Americans to join in the feast.

3 . Leslie Morissette’s son, Graham, was six years old when he was diagnosed with leukemia (白血病). Throughout Graham’s treatment in the hospital, Graham connected with everyone he met, from _______patients to younger children. “He would _______ his toys to other sick children or act silly to make them laugh.” Morissette said. “Graham’s special spirit is what kept me_______. He gave me the energy and the _______to fight with him.” In 1997, when he was eight years old, Graham passed away.

Inspired by how Graham lived his life caring about others, Morissette founded the _________Grahamtastic Connection in his late son’s honor. The organization provides free technology—including computers, iPads and robots—to children _________ against cancer and other serious illnesses.

One of the major goals of Morissette’s work is to _________kids to their classrooms. This helps them continue their education despite multiple hospitalizations and days _________ from school.

The robots “_________” children right into the classroom in real time. They can __________ the robots right from their hospital bed or home. If a child is unable to attend school, they can __________log on to their tablet or laptop and __________the robot. They can walk up and down the school paths, and go to lunch with their friends. But the real magic happens __________ classes. The robot enables them to walk down the hallway with their friends, talking about their weekend, their favorite foods and other things. It’s a really great ________ that gives children the feeling of control, when their world is maybe out of control.

“Every time I can help a child in need, I feel as if Graham is looking ________,” Morissette said. “I believe that Graham’s love lives on in the work that I do. And I’m proud and privileged to be able to do it in his honor.”

5 . Small business hold the key to employee happiness

As the calendar flips to another year, many employees will consider starting the new year on the hunt for a new job.

In today's changing workforce, it is more important than even for companies to realize that a salary alone is no longer enough to ______ or retain strong employees.

According to survey by Aflac, small businesses deserve a round of ____ for their ability to keep employees happy. The report found that 85 percent of small-business employees are happy in their current job, and more than half (51 percent) agree that most of or all of their happiness in their current job is a(n) ____ of working for a small business.

Nearly a quarter of participants (23 percent) stated that the feeling of importance was the best part of working for a small business.

Small businesses have the ____ ability to make employees feel appreciated, respected and valued on a personal and ____ level.

In a small-business environment, there are ____ fewer layers between newcomers and leadership.This tight-knit structure can create a(n) ____ atmosphere that allows employees to feel that their opinions matter and that they play a significant role in the business's mission.

____ is also vital in creating employee happiness. According to the report, 30 percent of respondents noted that flexible_____ was the best part of working for a small business. A workplace that ____ healthy work-life balance can create happier, less stressed employees and can also increase ____.

Although small businesses ____ at keeping employees happy, there is always room for improvement. In a small-business community, money does not seem to be the only ____. In fact, 65 percent of small-business employees indicate that an improvement in their benefits offerings would make them happier.

By offering a comprehensive benefits plan that include ____ benefits, small businesses can ensure that their employees are able to find the right benefits to meet their ____ needs

7 . The greatest threat to our planet is the belief that someone else will save it. _________, no one can and no one may. We ourselves must walk the right path and make a _________.

We should start by doing what’s _________, then doing what’s possible and will certainly _________what may seem impossible! There is pleasure in the pathless woods, there is joy in the _________shore and there is society where none interrupts; I love not man the less, but _________ more.

This is a true _________ of an organization Nurture Nature which presents plenty of opportunities to _________ not just one’s surroundings but one himself. To many it may seem that we_________ just another forum to save the planet, and we do. __________, there is something bigger that it brings to you, an __________ to redefine yourself and to make sure that you believe that you are indeed “part of it”.

We at Nurture Nature deal with the __________ of making each and every person aware of their ________to the planet and beginning to do what’s necessary before it’s too late.

By organizing clean up drives and campaigns and extending our __________ through social media we at Nurture Nature particularly are doing our best to fulfill our aim. This initiative has received an incredible __________from crowd funders worldwide and funds for the campaign and other tasks were collected and were more than sufficient which were put to good use.

8 . In a recent meeting we attended, the word “culture” came up 27 times in 90 minutes. Business leaders all believe a strong organizational culture is ________ to success, yet culture tends to feel like some magic force that few know how to control. In our study, we find that answering the following three questions can help transform culture from a mystery to a(n) ________:

How does culture drive performance?

After analyzing 50 major companies, we came to one conclusion: ________ we work determines how well we work. The companies most famous for their cultures maximize the positive motives (动机), while minimizing the negative ones.

The six main reasons for which people work are “play, purpose, potential, emotional pressure, economic pressure, and inertia (惯性)”. The latter three motives tend to ________ performance. That is because those people are no longer thinking about work. They’re thinking about the disappointment, or the ________, or why they’re bothering to do it at all. They don’t ________ the quality of the work itself. By contrast, a high-performing ________ always maximizes the play, purpose, and potential, which is known as creating total motivation.

What is culture worth?

While it is ________ to measure whether someone is being creative, it’s relatively easy to calculate total motivation of an organization. Take for example the airline industry. All airline companies share the same terminals and use the same planes, but customer satisfaction ________ widely across airlines. When we measured the total motivation of employees of four major airlines, and compared the result with customer satisfaction, we saw that an airline’s culture closely ________ customer satisfaction. ________, cultures that inspired more play, purpose, and potential produced better customer outcomes, and in turn generated more profits.

What elements in an organization ________ motivation?

By surveying thousands of workers, we found the most sensitive element is whether an organization can allow an employee to ________ with its mission and behavioral code. For example, Medtronic enables its engineers to see how the medical devices they’ve designed are used in hospitals, so that they can see the purpose of their work. An executive of Walmart, the well-known supermarket, told us that in monthly meetings he always emphasized how much Walmart had saved for the ________—rather than how much money Walmart had made.

A great culture is not easy to build. Leaders have to treat culture building as an engineering project, not a ________ one.

9 . The true purpose of a business, Peter Drucker said, is to create and keep customers. “Customer value” has several definitions. I use the ______ to mean the total lifetime value of a company’s customer base. Companies can increase this value by ______ more customers, earning more business from existing ones, keeping them longer, making their experience simpler through digital improvements and so on. ______ leaders have long understood the importance of concentrating on customer value rather than pursuing short-term profits or quarterly earnings, and they’ve become enduring customer loyalty leaders in the process. It’s worth noting that a number of loyalty-leading companies are able to ______ shareholder pressure, or avoid it altogether, because they are founder-led, customer-owned, or not publicly traded.

Companies can ______ customer value in a variety of ways: To increase ______, enterprise software companies sometimes charge corporate customers change fees that can raise the total cost of ownership to as much as three times the original price. To reduce operating costs, restaurant chains sometimes ______ frozen and precooked ingredients in place of fresh and made-to-order food. The resulting profits may look good on the income statement. Such strategies may even lead to short-term earnings growth. But they also ______ potential customers and encourage disloyalty.

Given the importance of customer value, leaders should track it as much as they track other key assets (资产), such as buildings, machinery, and marketable securities. They also should reveal it in their quarterly and annual earnings releases so that investors can make ______ judgments about company performance and how it compares with that of industry peers. But most companies ________believe that measuring customer value is too difficult or costly. They continue to rely on a centuries-old accounting tradition that emphasizes physical and financial assets, and neither income statements nor balance sheets offer much ______ into the value of a company’s customers.

As investors wake up to the importance of customer value, however, many growth-stage companies now direct investors’ attention to ______ in growing the value of their customer base. Some public companies increasingly report various types of customer value metrics (指标). One of the UK’s top energy suppliers E.ON, ______, reports year-over-year customer counts in its financial report. “As a customer-focused company,” E.ON noted, “we see customer value as crucial to our success.”

This is a start, but because there are no customer-value reporting standards or requirements, investors still have a(n) ______ picture. The minority of companies that do provide customer value information decide for themselves what to disclose. ______, firms may calculate customer metrics differently or change them to tell a desired story, or simply stop reporting them if they fail to go with the company’s preferred narrative.

10 . We’ve all seen ambulances come speeding down the road, prepared to help when disaster _________. But sometimes even an ambulance can’t _________ fast enough to save someone’s life. In _________ like that, Eli Beer hopes to save the day.

Beer is the founder of United Hatzalah, a volunteer-run organization in Israel, _________ to saving lives. Every year many people die waiting for an ambulance to arrive because the ambulance got _________ in traffic or was simply too far away. Trying to solve this problem by using motorcycles, Beer _________ a team of volunteers from all _________ and stages of life and trained them to respond to emergencies. He then gave each of them a motorcycle equipped with medical _________. Then the volunteer went _________ to their daily lives.

United Hatzalah has a call center staffed __________ by volunteers. When someone calls to tell them of an emergency, they answer it in three __________ or less. Then Beer’s technology calculates which volunteer is closest to the __________. As soon as that volunteer is notified, he or she __________ everything and rushes over.

When a volunteer arrives, he or she __________ CPR(心肺复苏) if necessary, and uses the medical equipment in the motorcycle to help the __________. The goal is __________: Keep the patient alive until the regular ambulance arrives. According to Beer, an ambulance’s average response time is 12 to 15 minutes, while United Hatzalah volunteers __________ in three.

United Hatzalah’s medical care is __________ for patients because it’s run mostly by volunteers, and donations cover the __________ of supplies and staff. It clearly shows the __________ of individuals willing to use their abilities to help others.