1 . 听下面一段较长对话，回答以下小题。
1. Why does the woman make the call?

A．Her television doesn’t work properly.

B．Her bill has not yet arrived.

C．She was charged twice.

2. What is wrong with the shop?

A．The computer system is out of order.

B．The shop assistants are always careless.

C．It doesn’t accept credit cards.

3. What will the woman do next?

A．Get a written apology.

B．Offer her receipt number.

C．Have her television fixed.