1 . 听下面一段对话，完成小题，每小题仅填写一个词。
| Complaint Form | |
| Name | Juli |
| Address | 29 Street, |
| Order Number | |
| Item | A |
| Problem | Wrong |
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2 . 听下面一段独白, 根据题目要求在相应的横线上写下关键信息。每小题仅填写一个词。
A Personal Shopper | |
| Job Responsibility | Provide expert |
| Provide advanced knowledge of | |
| Working Procedure | Come to your home or office |
| Make a list of all the | |
| Decide what gift would be | |
| Pick out gifts | |
| Phone No. | |
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3 . 听下面一段对话，完成第16至20五道小题，每小题仅填写一个词。听对话前，你将有20秒钟的时间阅读试题，听完后你将有60秒钟的作答时间。这段对话你将听两遍。
Power Net Software ORDER FORM | |
| Customer number: Name: Address: Software: Price: Time of delivery: | David 48 East Charles Street, Ventura, CA Professional edition of Viva Voce, with an extra $280 with on |
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4 . 听下面一段对话。完成第16至第20五道小题，每小题仅填写
Reservation Form | |
| Customer’s name | |
| Phone number | |
| Flight time | Friday, |
| Destination | Paris |
| Seat | A(An) |
| Payment | In |
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