1 . W: Hello, the Samsung help desk. This is Laura speaking.     1    .
M: Hi. My S6 phone is getting very slow. Can it be fixed?
W: Well, let me try to help you, sir. First, have you tried removing some apps that you don’t use?    2    
M: Yes, I’ve done that.
W: Let’s see... You could reset the phone to the original settings. Before you do that, you should save everything you want to keep.
M:     3     It’s still slow.
W:     4     It’s 2016 phone, so it’s pretty old.
M: I changed it two years ago, in 2019.
W:     5     You’ll probably see a difference in the phone’s performance.
A. I think you should change the battery again.
B. What can I do for you?
C. Maybe there isn’t enough space.
D. When is the last time you changed the battery?
E. I’ve tried that, too.