1 . 听下面一段独白，回答以下小题。
1. What was the survey on?

A．Hotel services.

B．Hotel rooms.

C．Hotel complaints.

2. How many hotel staff were surveyed?

A．400.

B．75.

C．39.

3. What were most of the unusual complaints about?

A．Food.

B．Rooms.

C．Location.

4. Why did the man at a luxury hotel in London complain?

A．He didn’t get a discount.

B．The guest in the next room snored

C．The room didn’t have a sea view.