1 . 假定你是李华，两月前你从海外代购网店订购了一套书虫系列读物，昨天才到货，且包装破损，数量不足。请你根据以下提示，给该店店主Bob写一封投诉信：
1. 介绍购物情况；
2. 反应存在问题；
3. 提出解决问题的方案。
注意：1. 词数100左右；

2. 可以适当增加细节，以使行文连贯；

参考词汇：complaint n. 投诉Bookworm Series 书虫系列读物
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2 . What will the man buy?

A．A tie.

B．A wallet.

C．A pen.

3 . 听下面一段较长对话，回答以下小题。
1. What kind of camera does the woman want?

A．A film camera.

B．A video camera.

C．A security camera.

2. Why does the woman refuse to choose the first camera?

A．It’s outdated.

B．It’s too expensive.

C．It’s not functional.

3. What advantage does the second video camera have?

A．Quick focus.

B．Big memory.

C．Underwater filming.

4 . 听下面一段较长对话，回答以下小题。
1. Where does the conversation take place?

A．At a hotel.

B．At a store.

C．At a restaurant.

2. How does the man pay the woman?

A．By credit card.

B．By check.

C．In cash.

3. How much does the man pay in total?

A．225 dollars.

B．235 dollars.

C．245 dollars.

5 . 听下面一段较长对话，回答以下小题。
1. Where does the conversation probably take place?

A．In the restaurant.

B．In a company.

C．At the train station.

2. Why is the carpet here?

A．To have its quality tested.

B．To display and promote sales.

C．To welcome the important visitors.

7 . 假定你是李华两周前你从网上买了一双耐克鞋，昨天才到货，且鞋子看起来旧，气味难闻。请就此向网店客服写邮件投诉。要点如下：
1.介绍购物情况；
2.反映存在问题，
3.提出解决方案。
注意：1.写作词数应为80左右(开头和结尾已给出，不计入总词数)；
2.请按如下格式在答题卡的相应位查作答。
参考词汇：耐克鞋Nike shoes
Dear sir/madam,

I am one of your customers.

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Sincerely,

Li Hua

8 . 听下面一段较长对话，回答以下小题。
1. What is the man going to attend?

A．A wedding.

B．A business event.

C．An anniversary party.

2. What does the man agree to adjust?

A．The color of his jacket.

B．The style of his shirt buttons.

C．The sleeve length of his jacket.

9 . 听下面一段较长对话，回答以下小题。
1. What is the probable relationship between the speakers?

A．Brother and sister.

B．Manager and employee.

C．Shop assistant and customer.

2. What does the man dream of doing?

A．Making videos.

B．Taking landscape photos.

C．Taking pictures of the night sky.

3. How much does the second-hand professional camera cost at least?

A．$3000.

B．$4000.

C．$5000.

4. How will the woman probably help the man?

A．By buying him a new phone.

B．By lending him some money.

C．By giving her camera to him.

10 . Whether she loves wines, pets, books, coffees, or all of the above, there is a perfect gift for your number one mama.

Short Robe (袍)

If your mom likes nothing more than enjoying life in the early hours of the day with a cup of coffee, she will like this short robe. It has side pockets and an attached belt.

Short Robe, $128, NakedPrincess.com

Photos To Art

Nothing makes a super—proud mom happier than thinking about her children—they're so handsome! So smart! So sweet! Give this proud mom an opportunity to admire her handiwork every day with a photo of her children using Photos To Art feature. Photos To Art is an app which can transform your digital photo into a piece of art.

Photos To Art, starting at $3.99, Art.com

Library Card Cup

For the woman who took you to the library to get your very first card, show how much you appreciate her love of language and words with one of these book-themed cups. You can choose from an old—fashioned library card, a book's cover, or one of your favorite literary characters.

Library Card Cup, $18.49, Amazon.com

Florence Travel Dress

When she’s not busy teaching her children how to tie their shoes and mind their manners, the mom you love is flying across the country for an important meeting. She needs this dress—it dries quickly and prevents wrinkles (褶皱).

Florence Travel Dress by Orvis, $119, Amazon.com

1. Which of the following is a perfect gift to a mother who gets up early?

A．A loose robe.

B．A coffee cup.

C．A photo album.

D．A beautiful dress.

2. How much should you pay if you buy two book-themed cups at Amazon. com?

A．$7.98.

B．$ 18.49.

C．$36.98.

D．$119.

3. Which mother does the last gift attract?

A．The mother who follows the latest fashion.	B．The mother who is a frequent business traveler.
C．The mother who is looking for a special dress.	D．The mother who wants to look younger.