1 . 听下面一段较长对话，回答以下小题。
1. What kind of flowers does the man order?

A．A dozen red carnations.

B．A dozen yellow carnations.

C．A dozen pink roses.

2. Where should the flowers be sent?

A．No.84, WM Street.

B．No.48, MW Road.

C．No.84, MW Street.

3. What does the man require the woman to do at last?

A．Call him to confirm the information.

B．Call before delivering the flowers.

C．Help him write a letter.

4. What can we learn from the conversation?

A．The flowers are for the man's mom.

B．The man will pay for the flowers in cash.

C．The flowers will be delivered to the man's home.

2 . 听下面一段较长对话，回答以下小题。
1. What's wrong with the man's camera?

A．Its battery runs out very quickly.

B．Its button doesn't work properly.

C．Its screen always goes black.

2. How long has the man had the camera?

A．A week.

B．Half a month.

C．A month.

3. What is the woman's attitude?

A．Impatient.

B．Sincere.

C．Rude.

3 . What does the woman mean?

A．The man should buy the suit.

B．The man should change his job.

C．The color of the suit is not suitable.

4 . 听下面一段较长对话，回答以下小题。
1. Where does the conversation take place?

A．At Customer Service.

B．Over the phone.

C．At Benson Software.

2. Why is the man talking to the woman?

A．To place an order.

B．To have CD players repaired.

C．To complain about a wrong order.

3. How many more CD players will be sent to the man?

A．50.

B．100.

C．150.