1 . 假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉，要点如下：
1) 进行投诉；
2)说明问题；
3)说明解决方案
注意：1.词数 80 左右；
2.可适当增加细节，以使行文连贯。
Dear Sir/Madam,

I am Li Hua, a devoted customer of your online store.

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours sincerely,

Li Hua

2 . 假如你是汤姆，在一家商店购得劣质商品，于是与营业员交涉。但是该营业员对你态度粗暴，不予理睬，你为此想向经理写一份投诉信。
注意：
1. 词数80左右；
2. 不得出现真实姓名；
3.开头结尾已给出,   不计入总词数。
Dar Manager,
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Tom

3 . 假设你是李华，你上周在一家美国网店买了一件外套，收到之后感觉不满意，请向店家写一封投诉信。要点如下：
1. 外套尺寸偏小，客服未及时提供帮助；
2. 请店家尽快处理(换货或退货退款)。
注意：
1. 词数 80 左右；
2. 可以适当增加细节，以使行文连贯；
3. 开头语和结束语已为你写好。
参考词汇： 客服 customer service staff
Dear Mr. or Mrs.,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Sincerely yours,

Li Hua

4 . Where does the conversation take place?

A．At a perfume shop.

B．At a flower shop.

C．At a fruit shop.

5 . Just Cycle and Fold away

There’s no excuse not to get on your bike this spring. Get your indoor cycling fix and feel the benefits. Great for general cardio (有氧的)fitness, exercise bikes can be a brilliant way of training at home. However, choosing the right bike is incredibly important, which is something that Roger Black and his team recognized when creating the Roger Black Folding Bike.

“Excellent value for money. Especially the ability to fold the exercise bike into a vertical(直立的)position and wheel it away for storage. This can also prevent you from throwing your clothes on it at the end of the day! Even if we are limited on space at home and work, we can continue physical activity with a Roger Black Folding Bike. This bike is helping me achieve my fitness goals following a recent running injury.”

——Brian Smith “

Best Present EVER are the words from my 77-year-old father who received his Roger Black fitness bike for his birthday. He said it is so simple and easy to use. The seat is VERY comfortable, so using it every day is a pleasure. It folds away nearly so it can be stored behind a door when necessary.”

——Anna Farnham

Roger Black is offering a 10% discount on the full www.rogerblackfitness.com range of home fitness equipment for all Reader’s Digest readers. Please use discount code DIGEST10 at checkout.

1. What can people do with a Roger Black Folding Bike?

A．Cycle in the mountains.	B．Work out at home.
C．Hang their clothes.	D．Celebrate birthdays

2. What is the advantage of this bike that both Brian and Anna mention?

A．Easy storage.	B．Reasonable price.
C．Comfortable seats.	D．Excellent quality.

3. Where is this text probably taken from?

A．A textbook.	B．A blog post.
C．A magazine.	D．An academic article.

6 . 听下面一段对话，回答以下小题。
1. How much sunlight does the plant need?

A．A lot.

B．A little.

C．None at all.

2. What does the woman think of the plant?

A．It’s beautiful and perfect.

B．It’s very expensive.

C．It’s too difficult to keep alive.

9 . 听下面一段较长对话,回答以下小题。
1. What kind of ticket is the cheapest?

A．A special ticket.

B．A discount ticket.

C．A full-price ticket.

2. How much is the discount ticket?

A．60 yuan a person.

B．105 yuan a person.

C．130 yuan a person.

3. Where does the conversation most probably take place?

A．At the post office.

B．At the supermarket.

C．At the booking office.

10 . Where does this conversation probably take place?

A．In the library.

B．In a bookstore.

C．In an office.