1 . When I was nine years old, I loved to go fishing with my dad. But the only thing that wasn’t very ________ about it was that he could catch many fish while I couldn’t catch anything. I usually got pretty ________ and kept asking him why. He always answered, “Son, if you want to catch a fish, you have to think like a fish.” I remember being even more upset then because “I’m not a fish!” I didn’t know how to ________ the same thought. Besides, I ________, how could what I think ________ what a fish does?

As I got a little older I began to understand what my dad really ________ . So, I read some books on fish. And I even joined the local fishing club and started to ________ the regular meetings. I learned that a fish is a cold-blooded animal and therefore ________ quickly to water temperature. That is why fish prefer ________ water to deep water because the former is warmer. Besides, water is usually warmer in direct sunlight than in the ________. Yet, fish don’t have any eyelids (眼皮) and the sun hurts their eyes. The more I understood fish, the more I became ________ at finding and catching them.

When I grew up and entered the ________ circles, I remember hearing my first boss say, “We all need to think like ________.” But it didn’t completely ________. My dad never once said. “If you want to catch a fish you need to think like a fisherman.” Years later, with great efforts to promote (推广) long term services to people much older and richer than me, I came to ________ what we all need is to think more like customers.

2 . Because people dine out often, there are lots of restaurants in Italy. Most of them are Italian, of course.. _________ , today the European country also has many ethnic(民族风味的) restaurants. Al Borgo Antico in Legnano, a town on the outskirts(城郊)of Milan, is_________ It offers traditional Italian food, but its owners are_________ .In 1989, co-owner Francesco Wu moved with his _________ from China to Italy. His parents opened a Chinese_________ near Milan. “When you move to a different country, you have to_________,”Wu told me during a recent interview. At the beginning, the business was_________ for the brothers. They had to_________ prejudices and the people who said that no one would eat Italian cuisine made by Chinese chefs. “It was_________ when people came in and saw our Chinese__________ and left, ”Wu said.

The brothers__________ it despite all of the doubts,“ __________, the restaurant became one of the best-known in the area,”Wu said, smiling.

In 2012, eight years after opening his restaurant, Wu__________ a business organization for Chinese immigrants(移民).“We__________ that something like this was missing, and that it could be__________ for both the Italian and Chinese community. ”Wu said.

“Go back, Mom! Go back!” shouted my six-year-old daughter, June. I quickly turned around to cast my doubtful eyes on the back seat, worried I had forgotten her younger sister. I was relieved to see the girls safe and sit in their car seats, but June’s expression was one of pure anxiety. “Mom, we have to go back,” she insisted. “Someone needs our help!”

As I looked back from the driver’s seat, I spotted a young man in rags playing his guitar. His skinny, poor-looking dog rested next to his feet near an old, worn cardboard sign that read, “Homeless, please help.”

We’d come across homeless people before and had talked about their needs and struggles. I should seize the chance to set a good example for my daughters to give a helping hand. So I searched for some cash, only to find I had nothing but credit cards. “I’m sorry, sweetheart, but I don’t have any cash,” I said. “I have some, Mom!” June replied. She opened her little pink purse and pulled out a five-dollar bill. “Oh, good. I’ll pay you back when we get home,” I responded with a sigh of relief. “No. Mom.” she insisted, “I want to help him. I don’t want you to pay me back. I want to give him my money.”

As we drove down the crowded rows of the parking lot, I reassured her that we would get to him.

When we got there. I called out, “Excuse me, sir!” He cautiously walked toward our car and answered, “Yes, ma’am?” “Here you go, sir.” June stretched out her entire body to hand him her five-dollar bill through the window and explained, “I want you to have this.” He smiled and hesitatingly asked, “This was your money?” “Yes! I want you to have it,” she proudly answered. “Thank you,” he said, touched by her thoughtfulness.

We exchanged a smile, and as we drove away, my younger daughter Scarlett began to cry. I hadn’t noticed that she had emptied her purse and was holding two quarters in her tiny hands.

“Mom, I wanted to help, too,” she sobbed.

Now with tears in his eyes, he said in disbelief, “You want to help me?”

5 . A wave hit my face and I swallowed salt water. My chest was already burning as I struggled to _________ I had no air to call for help. In desperation I _________ one hand and waved it to get the lifeguard’s attention. Two young men were suddenly near me. “Help,” I _________ to whisper.

One of them grabbed my arm. The other grabbed his arm. Together they pulled me toward the _________. The lifeguard entered the water with his _________ “You can stand here,” he said. “The water’s shallow.”

I shook my head. I was too _________ to stand, much less walk. They _________ me over the board.

“You were caught in a riptide (激流)” the lifeguard said _________ the three of them carried me onto the sand, still shaking, trying to catch my breath.

“Are you all right now? ” one of my _________ asked.

I looked up at the two of them and ____________. For the first time I got a really good look at them. They looked ____________ as if they were twins.

“Thank you so much for saving my life. And thank you too,” I said to the lifeguard.

The few others had ____________ on the beach. I felt embarrassed and ____________ to walk back to my towel. After just a few ____________ I looked back again for the twins.

“There you are!” Dom said when I got back to the towel. I looked back at the ____________. Then I sat down with my friends to tell them about the angels.

6 . This is a simple story but shows the power of our language. My daughter began to _____a job when she was in Senior 4 and shortly after that, she got an important _____. On account of the financial crisis, the competition was _____, but she said, “______I try, there will always be hope!” Luckily, she _____the first two rounds and entered the final interview. There were only three people left. The interview was very _____, during which the interviewer only _____with them for a while. The interviewer said to them, “All of you are very excellent. Please go home and wait for our _____!”

A week later, my daughter received a message from the company, saying that she had not been _____a job. My daughter felt deeply _____. But later in the evening, she excitedly informed me that she had received another message, reading that she had been _____by the company. _____, the first message sent to her was also part of the _____in the interview. The three applicants received the same message, but only my daughter’s reply _____the company, so she was given the job. I asked her, “How did all of you reply?” My daughter said, “One did not reply, the other said ‘goodbye’, and I said ‘thank you’.”

Only then did I know that my daughter’s _____came in that way. That is when you feel disappointed, do not _____to say “thank you” to the one who disappoints you. Actually, it is a piece of cake to say “thank you”. But it is whether you are _____to say it in a peaceful and grateful manner that does _____. Saying “thank you” shows _____for others’ work and shows your grand generosity. Thus, while under the same condition, you may get more _____compared to others!