1 . 听下面一段较长对话，回答以下小题。
1. Why does the man make the call?

A．The quality of the pizzas is poor.

B．His delivery is seriously delayed.

C．He got the wrong number of pizzas.

2. How does the woman solve the problem?

A．Return the money.

B．Send the pizzas once more.

C．Take back the delivered pizzas.

3. What is the woman’s attitude toward the man’s complaint?

A．Annoyed.

B．Carefree.

C．Apologetic.

3 . 听下面一段较长对话，回答以下小题。
1. Why does the woman refuse the man’s request?

A．He lost the receipt.

B．He bought his laptop at a sale.

C．The laptop’s return period is over.

2. How long is the guarantee period?

A．A month.

B．Half a year.

C．A year.

3. How will the man probably contact the factory?

A．Through an agent.

B．By telephone.

C．Over the Internet.

9 . 阅读下面短文，在空白处填入1个适当的单词或括号内单词的正确形式。

Cargo bikes are great for all kinds of uses, be it taking kids to school, buying groceries from the market running a business from a bike. Perhaps your     1    (intend) use will be a combination of these. Many families are discovering the case of dropping kids to school by bike, then riding onwards to work. Perhaps on the way home you’ll pick up the kids then a round of groceries from the supermarket. The bigger the     2    (capable) of the cargo bike, the more you will find you use it and the more liberated (解放) you will free     3     the trouble of carparking and traffic.

Our bikes also have the option of either the Shimano e6100 motor or the more powerful e8000 motor. If you carry lots of stuff and live up a     4    (roll) hill, then choose the more powerful option. If you mostly ride around the flat, then you may find the     5    (little) powerful motors offer more than enough assistance.

Each model of Cargobike we sell     6    (have) its own set of accessories(配件)to suit you.     7     long tail bikes have optional child seats to suit any age of child (even the grown up ones) as well as basket options for all the extra stuff and groceries you need     8    (carry). Look through the options or     9    (simple) drop by or give us a call so we can share our knowledge with you of     10     works best for your given use.