增加：在缺词处加一个漏字符号(∧)，并在此符号下面写出该加的词。
删除：把多余的词用斜线(＼)划掉。
修改：在错的词下划一横线，并在该词下面写出修改后的词。
注意：1. 每处错误及其修改均仅限一词；
2. 只允许修改 10 处, 多者 (从第 11 处起) 不计分。
Nowadays, the great number of people, especially young people, like ordering meals online. It’s not surprised. First, as the pace of modern life is becoming faster and faster, people had less time to cook even one meal for themselves. Second, the development of technology bring us smart phones and new apps, what may lead to the increase in online service. However, we should pay more attention to food. As we all know it, our health is closely related to what we eat. Although the service provides us convenience, we must take the food safety to consideration. Home-made food is cleaner and healthier, but I prefer to cook food at home rather than ordering meals online.
1. 你是否经常外卖点餐；
2. 你对外卖点餐的看法或感受。
注意: 1.词数100左右；
2.开头和结尾已给出，不计入总词数。
Dear Jim,
_________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
3 . I had moved to Japan for a long- term client consulting engagement. After a few days in a Tokyo hotel I moved to an apartment. After being moved in by my colleagues, it was time to get dinner. I found a pizza deliver flyer in my mailbox, and decided to simply order a pizza as. I might have the previous week in Manhattan. The phone call to Cali Pizza was easier than anticipated and while waiting for the pizza I set about unpacking.
Unfortunately, after 45 minutes no pizza. I figured that my “easy” call really wasn’t and that I would need to make alternate plans for dinner. While thinking about what to do next, my phone rang. It was Cali Pizza calling to say that they could not find my apartment based on the address that I had given them. Once it was determined that I had provided an incorrect address, the clerk on the phone asked me to describe what I could see from my window. After some back and forth they seemed satisfied that they knew where I was.
A few minutes later the pizza arrived, This is when my “customer delight” experience took over. First, the delivery person apologized repeatedly for being late, then he showed me the small blue metal plate on my building with the correct address, and finally he refused to accept payment for the pizza because he was late. Net result: one delighted customer (me), and frequent orders from Cali Pizza during my two-year stay in Japan.
Such “customer delight” experiences become stories I have used to illustrate what it means to truly delight a customer.
1. What did the writer do first after he moved in the apartment?| A．Deliver flyers. | B．Place an order. |
| C．Call his colleagues. | D．Set about unpacking. |
| A．The number on the flyer was inaccurate. |
| B．The clerk was unfamiliar with the address. |
| C．The wrier provided an inaccurate address. |
| D．The pizza was sent to a wrong address. |
| A．Disappeared. | B．Dominated. | C．Promoted. | D．Decreased. |
| A．It’s never easy to settle down in a new city. |
| B．A delayed delivery may result in good profit. |
| C．One can’t be too careful when placing an order. |
| D．A short-term loss of benefit may reward a lot. |
4 . What’s the point of dining out when we can have whatever meal we want delivered to our homes as we watch movies on our giant flat screen TVs? According to statistics from Technomic, 86% of consumers are using off-premise (营业场所外的) channels at least once a month, and a third of consumers are using it more than they did a year ago.
Most restaurant companies are chasing these trends to keep up with quickly changing consumer demands. Fazoli’s has spent the past two years investing in its drive-through, takeaway, and delivery business, and has launched a new app aimed at making takeaway orders easier. These efforts have paid off so far — off-premise sales are up 18.5% over the last year, said Jennifer Crawford, director of off-premise sales at Fazoli’s.
But, she notes that sales are not the only benefit. “The off-premise channel is a great opportunity to connect with a new consumer group,” Crawford said. “Many of our off-premise guests have not dined in a Fazoli’s or experienced our menu. With options like third-party delivery and online ordering, we are able to tap into potential new guests.”
Sales growth and new customer potential are great rewards, to be sure. But that doesn’t mean carrying out off-premise channels comes without challenges. A big one is the lack of control and maintaining the guest relationship. “When a guest dines in, we can provide a level of service that improves the consumer dining experience. The lack of control can extend into the digital experience because sometimes orders are not processed properly in the third-party software due to the drop-down (下拉式的) menus and default (默认) orders.” she said. “Besides, it is difficult to manage during peak hours and maintaining food quality and integrity (完整) during delivery is also tricky with certain dishes.”
Nevertheless, Crawford believes the juice is well worth the squeeze. “Across the industry, dine-in traffic continues to decline or remain flat. If brands are not promoting sales through takeaway and delivery, they are missing out on income.” she said.
1. Why does Fazoli’s invest in off-premise channels?| A．Because it wants to see the potential of its consumers. |
| B．Because it wants to keep up with the latest technical changes. |
| C．Because it wants to survive in the changing consumer landscape. |
| D．Because it wants to connect with its new consumers. |
| A．third-party apps may not offer as good an experience of ordering as restaurants |
| B．third-party apps may get out of control when used incorrectly |
| C．It makes no difference to restaurants whether it is the peak time or not. |
| D．food quality and integrity can be guaranteed during delivery. |
| A．Cautious | B．Doubtful | C．Favorable | D．Worried |
| A．Off-premise channels still need improving. |
| B．Restaurants are having difficulty in attracting their consumers. |
| C．Off-premise channels create more difficulties than opportunities. |
| D．Restaurants are adapting to the rise of takeaway using off-premise channels. |
1. Who are the speakers waiting for?
| A．The manager. | B．The waiter. | C．Their fiiends. |
| A．15 minutes. | B．10 minutes. | C．5 minutes |
| A．Good. | B．Poor. | C．Average |
| A．Banana juice. | B．Orange juice. | C．Ice tea. |
