1 . How to Order Coffee at Starbucks

Learning how to order coffee at Starbucks can be tricky, and if you think that ordering coffee at Starbucks is confusing, you are not alone.

    1    Things move quickly as their employees try to serve customers as efficiently as possible. Orders are generally taken at one of the cash registers. You will be asked for your first name, which you should state clearly.     2    . Don't be offended if they spell your name incorrectly. People who have unique or hard — to — spell names will sometimes use an easy ''Starbucks'' name when ordering, like Mike or Amy.

    3     Their terms for size are：Tall, Grande, Venti, and Trenta. Although if you order a small, medium, large, or extra-large drink they will still understand you.

For ordering basic coffee, beyond specifying the size you want, you will need to tell the server whether you want regular or decaffeinated (脱去咖啡因的)coffee.    4       If you intend to add cream or milk to your coffee, say with room for cream, or simply, with room. If you want a full cup, say no room. Read the list above the counter ahead of time, because they may not ask you which you would like.     5    .

When you order, say the size you want first, then give the name of the drink, and finally add the special instructions last.

A．Starbucks is often a very busy place

B．Starbucks offers all kinds of coffee

C．Otherwise，they will assume that you want regular

D．Sometimes they will write your name in short forms

E．The ordering process is complicated because they use terms to describe drink size

F．Finally, if you are very particular about the freshness of your coffee, ask in advance

G．Your name will immediately be written on your cup and called out when, your drink is ready

2 . Almost anywhere you go in the United States, you're bound to find a fast-food joint to serve you quick and tasty food. Datassential, a consumer research brand, conducted a survey and reported on the percentage of customers who said their last visit to one of these fast food joints.

Sbarro

Nothing says easy eating like ordering a pizza. In fact, you can quickly satisfy your Italian craving (渴望)by going to one of the Brooklyn-based pizza joints now located in over 20 countries. To prove how simple it is to get your extra large slice, take it from the 66 percent of customers who said they last went to Sbarro because it was a convenient option.

Denny's

This American diner is where you can go to order a Grand Slam at any hour of the day, Seriously, what could be better than a full plate of diner food at midnight? Perhaps some of their 24-hour locations contributed to 66 percent of customers saying that eating at Denny's was convenient for them.

Quiznos Subs

Making your own sandwich is a great option for a grab-and-go lunch, It's so convenient that 65 percent of customers said that's the reason why they last ate at a Quiznos, However, eating an Italian sub might not always be the healthiest option. These are the 9 foods nutritionists never order at fast food restaurants.

McDonald's

In the United States, there are over 14,000 McDonalds locations! Having so many golden arches glowing across the states helps place Mickey D's at the number one spot of most convenient fast-food restaurants. Of the customers surveyed, 72 percent went to McDonalds last because it was the most convenient option.

1. Which is the most convenient restaurant?

A．Sbarro.

B．Denny's.

C．Quiznos Subs.

D．McDonald's.

2. What helps Denny's attract customers?

A．24-hour locations.	B．Midnight customers.
C．Brooklyn-based pizza.	D．The grab- and-go lunch.

3. What's the similarity of these restaurants?

A．They are located in many countries.	B．They provide Italian fast food.
C．They sell nutritional meals.	D．They serve quick and tasty food.

3 . 听下面一段较长对话，回答以下小题。
1. Where are the speakers?

A．In a hotel.

B．In a restaurant.

C．On a plane.

2. What kind of coffee does the man want?

A．Coffee with sugar.

B．Coffee with cream.

C．Quite black coffee.

3. How much does the man pay?

A．$9.

B．$12.

C．$15.

4 . What's the point in dining out when we can have whatever meal we want delivered to our homes as we watch movies on our giant flat-screen TVs? According to statistics from Technomic, 86% of consumers are using off-premise (非经营场所的) channels at least once a month, and a third of consumers are using it more than they did a year ago.

Most restaurants companies are chasing these trends simply to keep up with quickly changing consumer demands. Fazoli's has spent the past two years investing in its drive-through, carryout, catering and delivery businesses, and has launched a new loyalty app aimed at making carryout orders easier. These efforts have paid off so far- off-premise sales are up 18.5% over last year for the company, said Jennifer Crawford, director of off-premise sales at Fazoli's.

But, she notes that sales aren't the only benefit to giving priority to these channels.“The off-premise channel is a great opportunity to communicate and connect with a new consumer group," Crawford said.“Many of our off-premise guests have not dined in a Fazoli's or experienced our menu. With options like third-party delivery and online ordering, we have the capability to tap into potential new guests.

Sales lifts and new customer potential are great rewards, to be sure. But that doesn't mean carrying out off-premise channels comes without challenges. Crawford said a big one is the lack of control and maintaining the guest relationship.“When a guest dines in, we can provide a level of service that improves the consumer dining experience," she said, The lack of control extends into the digital experience, as third-party apps can also be an issue. “Orders are not often processed properly due to the drop-down menus and default (默认) orders in third-party software," Crawford said. She adds that staffing issues can also arise when heavy delivery periods overlap strong in-restaurant traffic and maintaining food quality and integrity (完整) during drive time is tricky with certain dishes.

Nevertheless, Crawford believes the juice is very much worth the squeeze.“Across the industry, dine-in traffic continues to decline or remain flat. If brands are not driving sales through catering, carryout and delivery, they are missing out on income," she said.

1. Why does Fazoli's invest in off-premise channels?

A．Because it wants to see the potential of its consumers.

B．Because it wants to keep up with the latest changes.

C．Because it wants to survive in the changing consumer landscape.

D．Because it wants to communicate and connect with its new consumers.

2. We can know from Paragraph 4 that____________.

A．it is challenging to maintain quality and integrity of dishes during delivery

B．third-party apps cannot offer as good an experience of ordering as restaurants

C．third-party apps may get out of control when consumers experience online ordering

D．during heavy delivery periods, more staff is always needed to deal with busy dine -in traffic

3. What is Crawford' s attitude towards off premise channels?

A．Cautious.	B．Doubtful.
C．Ambiguous.	D．Favorable.

4. What is the text mainly about?

A．What challenges off-premise channels create.

B．How restaurants are adapting to the rise of takeout.

C．Why restaurants are prioritizing off-premise channels.

D．How important off- premise channels are for restaurants.

5 . When will the man eat dinner?

A．At 7:00 p.m.

B．At 7:30 p.m.

C．At 8:00 p.m.

6 . Where does the conversation most probably take place?

A．In a restaurant.

B．In a supermarket.

C．In an ice-cream shop.

7 . 听下面一段较长对话，回答以下小题。
1. What are the speakers going to do after lunch?

A．See a film.

B．Go shopping.

C．Attend a meeting.

2. Which restaurant will the speakers go to?

A．Jim’s Café.

B．Rose Restaurant.

C．Seafood Palace.

8 . What is the time?

A．6:00 P.m.

B．9:00 P.m.

C．10:00 P.m.

9 . This morning I went out for breakfast. It was a lovely day. But what wasn’t so lovely was the lady who took our ______.

It was not a big deal, only that I noticed something unpleasant about her ______. She spoke in a way that was unhappy, certainly not friendly, and kind of ______.

When it was my ______ to approach her and order, I thought to myself, “What can I do to make her day, to ______ her, and make her smile?”

____ there must be something for which I can appreciate(赞赏) her. Then there it was and I noticed it ______.

It was her ______. She had the most unbelievably beautiful voice. It was so good. So

____ to the ear.

So after she served me in the same ______ way, I said, “I hope you don’t mind me saying but you have the most amazing voice. It’s so clear, well-spoken and ______ so professional that I think it is ______ for announcements or even radio.”

Her whole face ______. She smiled—the first time I had seen her do so. As I ______, I noticed the ______ in her. The customer behind me received a totally different kind of ______, a happier one. It was all because of what I did. Something so ______!

There was a time when I was too ______ to say such a thing. But now I know I must do so. Why? Because I have the ______ to change someone’s day by something as simple as a few kind ______. And you have this power too. We all do.

1.

A．place

B．advantage

C．order

D．advice

2.

A．attitude

B．quality

C．character

D．image

3.

A．powerful

B．ashamed

C．informal

D．rude

4.

A．right

B．turn

C．choice

D．honor

5.

A．admire

B．remind

C．praise

D．impress

6.

A．Fortunately

B．Eventually

C．Typically

D．Surely

7.

A．all of a sudden

B．at first sight

C．ahead of time

D．now and then

8.

A．appearance

B．voice

C．passion

D．behavior

9.

A．sharp

B．bitter

C．pleasant

D．familiar

10.

A．ordinary

B．confusing

C．natural

D．unfriendly

11.

A．looks

B．sounds

C．grows

D．remains

12.

A．perfect

B．famous

C．responsible

D．available

13.

A．fell

B．clouded

C．paled

D．brightened

14.

A．turned up

B．calmed down

C．walked away

D．went over

15.

A．change

B．strength

C．beauty

D．confidence

16.

A．gift

B．service

C．request

D．offer

17.

A．unique

B．valuable

C．simple

D．popular

18.

A．shy

B．frightened

C．proud

D．anxious

19.

A．spirit

B．experience

C．talent

D．power

20.

A．activities

B．designs

C．words

D．suggestions

10 . 听下面一段较长对话，回答以下小题。
1. What are the speakers going to do after lunch?

A．See a film.

B．Go shopping.

C．Attend a meeting.

2. Which restaurant will the speakers go to?

A．Jim’s Café.

B．Rose Restaurant.

C．Seafood Palace.