1 . I was nervous as I had never worked in a hospital before. However, my advisers were amazing and instantly put me _________ . From my first day, I realised that my highlighter pens were my most important _________ in understanding the information given in handover. Never did I know these pens would help make a real _________ to the care of one patient.

I was helping to look after Lily, who had _________ a total left hip (髋部) replacement. My adviser and I were _________ Lily for discharge (出院), but problems with her short-term memory meant she found it _________ to understand her prescribed medications (医嘱). Although we explained it, she was still _________ and became upset. To make it simpler, I decided to create an easy-to-understand medication _________ using my highlighter pens. I _________ all her medications, the amounts and the time of day. By spending just ten minutes creating something __________ to Lily, I made it.

When Lily received a follow-up call later, the nurse __________ a message from her, thanking me for my colour chart, which had helped her __________ . I was pleased by this: it was only a small act, but it made me realise how much the little things __________ and that you can never __________ patients fully understand what is being said. I am always happy to spend that extra few minutes to make sure a person understands what is fully __________ about their care.