In the age of the smart phone, there seems no reason to ask questions about: the weather forecast, a business’s phone number or directions, which can all be     1     (easy)found on Google, but very often people     2     (actual) ask these things by    3    (make) a call. Your answer may be replied to with a thank-you e-mail.

This isn’t the first time that great changes    4     (take) place in our manners due to technology. In     5    late 1870s, when the telephone    6    (invent), people didn’t know how    7    (greet) a caller. Often there is just     8    (silent). Alexander Graham Bell, the inventor, suggested that people     9    (say) “Ahoy”, but finally “Hello” went out, the greeting used in everyday face-to-face communications now.

Try to be respectful no matter     10    you communicate with. Just keep it in mind that politeness never goes out of fashion.