2 . As 17-year-old Norwood drove through St. Petersburg, Florida, last February, the laughter and chatter from the four teenage girls inside her car quickly gave way to screams. As they ________ an crossroad, another car T-boned them, sending their car into a nearby yard, coming to a ________only when it crashed into a tree.

As smoke ________ in a large mass from the other car, a bystander shouted, “It’s about to ________ ! Get out!” Norwood struggled out through the window, running for her ________ along with two of her friends, who also managed to free themselves.

But halfway down the street, she realized that her best friend, Simmons, wasn’t with them. Norwood ran back to the car and saw Simmons in the back seat, unconscious. She ________ open the back door and pulled her friend out, avoiding the ________ glass as best she could. She dragged Simmons a few feet to ________ and laid her on the ground. She checked her pulse and her chest. No sign of life.

Had the accident happened a few weeks ________, she might not have known what to do. But Norwood, who wants to pursue a career in ________, had earned her CPR certificate just the day before. She knew she had precious little time to practice what she’d learned.

She started ________ Simmons’s chest with her interlocked fingers and breathing into her friend’s mouth in hopes of filling her ________ with the kiss of life. After the 30th compression (压缩), Simmons began coughing and breathing for air. The CPR had ________ !

Soon, the ________ arrived and rushed Simmons to the hospital. And then she heard ________ her best friend had saved her life. “I wasn’t shocked,” Simmons told CNN. “She will always help any way she can.”

3 . I received a letter from a woman who lives in New York. She _______ that her 22-year-old electrician son went to Manhattan a few days after the September 11. 2001 terrorist attack. He wanted to _______ his services, but discovered that his _______ were not needed.

Joe may have _______ in a way he never expected. ON the train home, he sat across from a tired firefighter_______ with what appeared to be _______ and debris(碎片). Though he could see bits of rock in the man’s_______ and noticed that his hands were bloody, what_______the young man most was the look in the firefighter’s eyes. They appeared lifeless and _______.

Then the man began to talk and Joe listened. He talked about finding a shoe with a ________ inside, Joe listened. He talked about ________ debris from a face, then discovering this person’s body was gone. Joe listened. And as he listened, he didn’t ________ with disgust. He didn’t judge. He didn’t interrupt. He ________listened.

He listened as the firefighter talked about shoes… there were so many shoes, he said. Everywhere…shoes.

Through it all Joe ________ held the man’s attention and listened, which is exactly what the rescue worker ________ at that moment. And because he listened, the man ________ to speak. He talked his ________ out as much as possible. And Joe helped him carry his unbelievably heavy burden. That day Joe didn’t give blood, nor did he use his ________ skills to help . But he did one of the most ________ things a human can do for another .He gave a disheartened man his whole ________ , and thereby immeasurably assisted in the work of setting the world right.