【推荐1】It was unusually quiet in the emergency room on December 25. I didn’t think there would be any________, sighing about having to work on Christmas. Just then five bodies________at my desk, a pale woman and four children.

“Are you all________?” I asked. “Yes,” she said weakly and lowered her head.

But when it came to________of their problems, things got a little strange. Two of the children had headaches, but they didn’t show any________of headaches at all. Two children had earaches,   but only one could tell me which ear was affected. The mother________of a cough but seemed to work to produce it.

Something was wrong. Our hospital policy,________, was not to turn away any patient. I explained it might be a little while before a doctor saw her. She responded immediately, even a bit________“Take your time,” and then added, “It’s warm in here.”

Then, I checked their registration form out of curiosity. No address—they were________.The waiting room was warm. I went back to the nurses’ station and mentioned we had a homeless________in the waiting room. The nurses, complaining of________on Christmas, turned to sympathy for a family just trying to get________on Christmas. The team went into action, much as we do when there’s a________emergency. But this was a Christmas emergency.

We were all________a free meal on Christmas Day, so we took back that meal and prepared a big dinner for our________.We needed presents. We________from different departments candies, fruits and other things________that could be presents. As seriously as we met the________needs of the patients, our team worked to meet the needs of a family who just wanted to be warm on Christmas.

____, as the family walked to the door to leave, the mother came______back, gave me a hug and whispered, “Thanks for being our angels today.”

【推荐2】Many years ago, when I was working in the emergency department, I met John, an amputee(被截肢者). John had lost a leg during the war. He was________24 years old when that happened,________he never felt regret. John said life had been________to him. John loved to stop by to________with the nurses. He loved to tell stories of how his family had come to this country. He________loved people.

When he learned I was injured in a car accident, John came to________me. I was walking my dog. As I crossed the street, a man went through the stop sign and________me. My neck was fractured(骨折). I was so afraid of the operation,________that I may not walk again. When John came, he sensed my________. He shared with me his own________. He transformed(转化) his own attitude to me and________me to believe, walk and learn to________instead of die. He said if he could________it, so could I. He came to see me every day for four whole weeks, until I was________enough to be allowed to go home.

Life moved on, and so did I to other areas of nursing. I didn't________John for quite some time, but we always kept in touch.

My mother________one year ago. On that same day, I nearly lost my own________. I had an adverse(不良的) reaction to a medication. I was hospitalized and________to see her burial. John________again. He helped me understand how we feel, how we heal(疗伤) and how we move on. How powerful his presence was to me. I was________for such a treasure.

【推荐3】When I was a freshman in college I received a letter that forever opened a window in my soul． I had just started writing and the ______of my local county newspaper had been kind enough to ______some of my work． About a month later the _____ arrived．

Here is what it said． "You may not______me． We last saw each other in kindergarten and my ______moved the next year． We______get the county paper in the mail， though， and when I saw your name I had to write you． You see that first year in school was very______for me． I was a tiny，____， and ordinary-looking girl that the other children ______me every day． The thing I remember about you is that you______did． When we______to go out， the teacher always put me beside you and you would hold my hand as we______the street． You talked to me and played with me． You______me as a person， not someone different and I will be forever______for that． My whole life was______because of how you treated me all those years ago．"

I carefully wrote back to my kindergarten friend and we______for several years______the illness that she had ______with since childhood finally took her life． I will never forget， however， just how much that simple kindness I had shared______to her．

Every act of kindness we do______another's heart． Every bit of goodness we share makes the world a better place． Let's use that power and make both Earth and Heaven smile．

【推荐1】Most of us lose life’s tough battles by starting an unexpected attack-when a touch of humor might well enable us to win. Consider the case of a young friend of mine, who was​________ in a traffic jam on his way to work shortly after receiving a warning about being late for the job. ________ there was a good reason for Sam’s being late-serious illness at home-he ________ that this by-now-familiar excuse wouldn’t________any longer. His boss was probably already pacing ________ preparing a speech to fire him.

Yes, the boss was. Sam entered the office at 9:35. The place was as quiet as a locker room; everyone was hard at work. Sam’s boss came up to him angrily. Suddenly, Sam________ and stretched out his hand. “How do you do!” he said. “I’m Sam Maynard. I’m applying for a ________, which, I understand, became________ just 35 minutes ago. Does the ________bird get the worm?”

The room exploded in laughter. The boss ________ a smile and walked back to his office. Sam Maynard had ________ his job-with the only tool that could win-a laugh. ________ is a most effective, yet frequently neglected, means of handling the difficult situations in our lives. It can be used for making up differences, apologizing, criticizing and getting the other fellow to do what you want ________his losing face. For some jobs, it’s the only tool that can succeed. It is a way to discuss subjects so________that serious dialogue may start a quarrel. ________, comedians(喜剧演员) on television are doing more today for racial and religious problems than people in any other field.

【推荐2】From the age of eight, I had to contribute my share of labor along with my father. Our family was too _______to afford paid laborers. Working in the rice fields was no easy job, especially in summer. The _______sun would beat down on my arched back. With only a hat, a shirt and a pair of shorts as my _______, I would be sweating like a pig within seconds.

One day, while resting beside the field, I _______my present life: My family was tied to land, doing _______jobs every day. How could we and farmers like us have _______to a better life? Thinking of this, I was suddenly _______with great pity and great respect for them, and the focus of my _______began to extend beyond myself and my family. A voice inside me _______that I should do something to help that. It was right then that I ________to pursue useful knowledge and technology to ________their burden of labour. This strong ________pushed me hard to go to a university on a scholarship and________ earn a degree on agriculture.

Although now I went into academic research, I would always ________what working in the rice fields had taught me: Your hard work will be ________if you plant your feet firmly on the ground, for being down-to-earth is an unbroken truth.

【推荐3】My mom is about to have a spinal (脊柱的) operation. The operation is _________minor, but does carry a risk of paralysis (瘫痪). Friends and family have _________ to this news by talking in such pessimistic terms that Mom has come to _________ this kind of talk as “psychological theft”. It occurs when other people increase your anxiety _________ providing comfort.

Last week Mom _________ Geoff who works for the local school. “How are you?” he asked. “Not great,” she replied, “I have been having some trouble with my back and I’m going to need a(n)_________.”“Oh, the back the most _________ place to operate on! My mom had that and she was in terrible pain.” He responded. Geoff’s _________ had been kind. He’d given his own mother’s story to show sympathy,_________ Mom only heard danger and pain.

People could have __________ things that would be equally true, but more__________ to patients. “The specialists in our hospitals are among the best in the world.” — that’s a good one. “You’re going to feel much better__________.” — that’s another.

I’m not suggesting patients should be __________ from the reality of the risks they’re taking. But if the decision to have an operation can’t really be __________, what’s the purpose of stressing the __________? It’s just common sense to say, “Get well soon, and how can I help?”