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题型:阅读理解-阅读单选 难度:0.65 引用次数:201 题号:12356285

                                                                                                                                                      Customer Service Diploma

Subject: Business, Marketing&. Sales

Location: United Kingdom

Delivery method: Online

Course type: Part-time, Short(less than 3 months), Full-time

Price: Now £45, was £299-85% discount

About the course

Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector. It’s packed with information of 11 modules, teaching you everything you need to succeed in this profession. Your qualification will be recognized and can be checked for validity(有效)on our dedicated website.

Description

This course consists of eleven information of packed modules, including:

● Make a great first impression, learn how positive attitude, dress and body language affect your perception(感知).

● Learn how to care for your customer’s needs, from seeing customer service from their perspective to the importance of communication.

● The course will teach you how to deal with difficult customers, how to hold back anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.

Benefits of the Customer Services Diploma

The benefits of a customer services diploma are endless, but here are some you can take notes of right way:

● Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.

● Learn essential problem-solving skills you can use daily.

● See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

1. Who may be most interested in the course?
A.People with a diploma of teaching.
B.People interested in part-time work.
C.People interested in customer service.
D.People interested in training life skills.
2. What does the course offer?
A.Flexible course types.B.A lower price of £299.
C.Packed information of customers.D.Accommodation during the course.
3. Which of the following is included in the modules?
A.Learning how to manage your marketing team.
B.Learning how to better communicate with customers.
C.Learning how to express your emotions freely and strongly.
D.Learning how to check your qualification on the dedicated website.

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【推荐2】Sydney Airport International Terminal-Arrivals Area

SPECIALTY RETAIL

Newslink: Two separate Newslink stores cater to all your reading needs including newspapers, magazines and the latest bestsellers.

Downtown Duty Free: Make sure you shop at Downtown Duty Free for great savings on a range of items including perfume, alcohol, skincare and cigarettes. It's your last chance before customs.

Beach Culture: A must for those who go into the Latest in beach clothing. Top surf, street and fashion labels including Mambo, Stussy and Quicksilver, including children's sizes.

DINING

Blue Sky Cafe: Speedy service leaves you time to keep an eye on the arrivals gate. Morning pastries, fresh juice, breakfast rolls and coffee ready while you wait.

McDonald's: hamburgers, fries, drinks muffins and shakes-all your family favorites. Breakfast served until 10:30 a. m . .

SERVICES

ATM: ATMs are conveniently located throughout Arrivals and Departures. Dollars, pounds, francs and RMB are all available.

Vodafone Rentals: This communication center offers the very latest technology for mobile phone rentals, sales and servicing.

1. Where is this passage likely to appear?
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【推荐3】Among all the tourist attractions in Sydney. the magnificent Opera House is the shining star. On the edge of Bennelong Point, a tongue of land sticking out into Sydney Harbor, this UNESCO World Heritage Site consists of a complex of roofs shaped like huge shells or billowing sails that mix beautifully with its waterfront location.

Today visitors can admire the great beauty of the building. Much more than an opera house, the structure encompasses(包含) theaters, studios, a concert hall, rehearsal, and reception rooms, restaurants, and a spectacular open-air forecourt overlooking the harbor and city. American architect Louis Kahn once said, "The sun did not know how beautiful its light was, until it was reflected off this building.”

Tips and Tactics

Book seats for productions well in advance. Performances commence promptly so visitors should allow enough time to access the building, collect tickets, and stow cloaks, large bags, and jackets.

Consider enjoying a meal in one of the restaurants to enjoy the stunning harbor views. One of the best sites to photograph the Opera House is Mrs. Macquarie's Chair in the Royal Botanic Gardens or from the water aboard a harbor cruise.

Getting to the Sydney Opera House

Visitors can catch a Sydney Bus, travel by City Rail, or hop aboard a Sydney Ferry to Circular Quay, which is a 5 to 7 minute walk from the Sydney Opera House.

A free shuttle bus for elderly and mobility-challenged patrons (顾客)runs between Circular Quay near Stand E (under the Cahill Expressway) and the Vehicle Concourse.

Bike parking is available under the Sydney Opera House Monumental Steps. Wilson's Sydney Opera House Car Park is located at 2 Macquarie St, with vehicle access next to the Sydney Opera House Forecourt.

Admission: Ticket prices vary from attraction to attraction.

Location: Bennelong Point, Sydney.

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