【推荐2】As a businesswoman, I care deeply about my customers. But like anyone for whom you feel affection, _________ can also drive you mad. They’ll come rushing in, _________ their handbag’s been stolen. They’ll _________ that they left it in the changing room, create chaos （混乱）and then _________ it had been in their car all the time. I do know how upset the shop staff can get, but I try to persuade them to keep _________.

I remember the first really _________ customer we had at Covent Garden. She was _________ absolutely everything, nothing was right and I was rather surprised that she became a “regular”. After a while, she _________ for the way she behaved at the beginning. She had split up with her husband the week before, was living in a flat by herself, and since she’d found it too much to cope with（应对）, she’d taken it out on other people.

That taught me a valuable _________ and I pass it on to the people who ____________ in the market. Don’t take it ____________. If a customer is rude or difficult, just think "Maybe she’s had a row with her husband. Maybe her child’s not __________.” Always water it down and don’t let your ego（自我）get ____________. If you do, you won’ be able to __________ it and the whole thing develops into an unpleasant scene and that ____________everyone’s day.

【推荐3】Over two weeks ago I was standing on the summit of Mount Qomolangma. It was the top of many years’ hard work, and the___ of a childhood dream.

I have been overwhelmed by the tide of goodwill and   ___________ . But one thing has become ____ apparent. Many people have constant misunderstandings about Mount Qomolangma. In       their ___________, Qomolangma   has   ___________ her   crown.   She   has   become   a   mountain synonymous with death, exploitation and_____

The most common question I get asked is: “Is it______ in rubbish?” As a United Nations patron( 资 助 人 ) of the wilderness, one of my roles is to_____ back from the Earth’s remaining wildernesses and to act as a___ for the wild.

I climbed Qomolangma expecting a rubbish dump but what I found   ___________ me: I   _______   saw any litter, from the airport to the summit.

The Nepalese have _______ some huge clean-up campaigns in recent years, perhaps to       improve their reputation, but also in response to some tragic natural disasters. The government _______ a number of requirements including that each climber     ______________ an additional 8kg of     litter (not including their own) and incentives( 激励) for Sherpas( 夏尔巴人) of $2 per kilo of rubbish cleaned.

The results have been ____________. The country lanes of Great Britain have more rubbish than the___ to base camp; despite   the   100,000   footfalls   I   saw   one   of   the   cleanest,   tidiest wilderness trails I have encountered.

I have spent time in many of the world’s popular wilderness locations and I would say Nepal should be _________ . It is an example of man repairing the ___________   he has done. As our focus   turns to the oceans   and the seemingly_________   task of repairing our marine habitat,   we could       look at Qomolangma as a fine___ of turning back the clock.

【推荐1】Last year, my parents and I visited our relatives in New Jersey. Every day I enjoyed walking a circular way starting from their house. One evening I decided to be adventurous and changed from my ________ way — I was looking forward to a longer walk, ________ that I would be able to find my way back.

My walk took me ________ the living area and into a beautiful place with fields on both sides of the road. With the sun beginning to ________, it was really wonderful. After about thirty minutes, I noticed that I was not ________ back in the direction I had come — I seemed to be moving further away. I searched my pocket for the mobile phone to get help, but it was not there. I had ________ it at home.

However, I remained ________. Although there weren’t any people about, there were some ________ and I was sure that someone would stop and ________ me in the right direction. As each car came, I stopped and ________, but no one stopped. No one seemed to feel any ________ for me. About forty minutes passed; I was beginning to feel ________. There was no one in sight and my family didn’t know my ________.

When I just gave up all hope, a car ________ me and stopped. A mother and daughter wanted to know how they could help. I told them I was lost and gave them my address. The mother pointed to a turning and ________ me I was pretty close to home. Expressing my thanks, I started off at a fast ________.

I had been walking for about five minutes when I heard a car drive up behind me and stop. It was them again. They realized that they had not given me the correct ________ and my destination was much further away.

They offered to ________ me home. During our brief conversation I know about the ________ that the daughter was going to a party and would arrive late. We didn’t ________ names but I will never forget their help.