Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes these places an almost universal attraction? What makes foreign kings and queens and other important people want to visit these Disney parks? Well, one reason is the way they’re treated once they get there. The people at Disney go out of their way to serve their “guests”, as they prefer to call them, and to see that they enjoy themselves.
All new employees, from vice presidents to part-time workers, begin their employment by attending Disney University and taking “Traditions I”. Here, they learn about the company’s history, how it is managed, and why it is successful. They are shown how each department relates to the whole. All employees are shown how their part is important in making the park a success.
After passing “Traditions I”, the employees go on to do more specialized training for their specific jobs. No detail is missed. A simple job like taking tickets requires four eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple, ordinary job, he replied, “What happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campgrounds? We need to know the answers or where to get them quickly. Our constant aim is to helps our guests enjoy the party.”
Even Disney’s managers get involved in the daily management of the park. Every year, the mangers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hot dogs or ice cream, take tickets or drive the monorail (单轨车), and take up any of the 100 jobs that make the entertainment park come alive. The managers agree that this week helps them to see the company’s goals more clearly.
All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or the world. As one longtime business observer once said, “How Disney treats people, communicates with them, rewards them, is in my view the very reason for his fifty years of success… I have watched, very carefully and with great respect and admiration, the theory and with great respect and admiration, the theory and practice of selling satisfaction and serving millions of people on a daily basis, successfully. It is what Disney does best.”
1. The first day they come to Disney parks, all new employees ________.| A．begin by receiving on-the-job training |
| B．must learn several jobs |
| C．begin as ticket takers |
| D．have started to get specialized training |
| A．set a good example for employees |
| B．remind themselves of their beginnings at Disney |
| C．gain a better view of the company’s objectives |
| D．replace employees on holiday |
| A．Tourists learn the history of Disney in its entertainment parks. |
| B．Disney attracts people almost from all over the world. |
| C．Parades are regularly held in Disney’s entertainment parks. |
| D．Disney’s managers are able to do almost all kinds of work in the Disney parks. |
| A．how Disney employees are trained |
| B．the history and traditions of the Disney enterprises |
| C．why Disney enterprises make a lot of money |
| D．the importance Disney places on serving people well |
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【推荐1】A Harvard 2020 paper found a 8％ increase in the number of call handled per hour by employees of an online business that had shifted from offices to homes. Far less noticed was a revised version of the paper, published in May, 2023. The boost to efficiency had become a 4% decline.
With more precise data, the researchers hadn’t made a mistake. Not only did employees answer fewer calls when remote, the quality of their interactions suffered. Customers waited longer. More also phoned back, an indication of unsolved problems.
Other studies have reached similar conclusions. Those working at home were less productive than their peers in the office. The reasons for the findings won’t surprise anyone who has spent much of the past few years working from a dining-room table. It’s harder for people to concentrate at home. Another cost may rise overtime: the underdevelopment of human cooperation. They also documented a relative decline in learning for workers at home. Those in offices picked up skills more quickly.
There’s more to work and life than productivity. Perhaps the greatest virtue of remote work is that it leads to happier employees. People spend less time commuting, which might feel like an increase in productivity, even if conventional measures fail to detect it. They can more easily fit in school pickups and doctor appointments, not to mention the occasional lie-in or mid-morning jog. And some tasks can often be done more smoothly from home than in open offices.
All this explains why so many workers have kept off offices. Indeed, several surveys have found employees are willing to accept pay cuts for the option of working from home. Having satisfied employees on slightly lower pay, in turn, might be a good deal for corporate managers. For many people, the future of work will remain mixed. Nevertheless, bosses want to keep the balance of work week and prefer office away from home, not because they fear rush hour traffic, but because better productivity lies in that direction.
1. What did the revised paper find out about working at home?| A．It boosted the cooperation of employees. |
| B．It made the employees far less noticed. |
| C．It improved employees’ sense of duty. |
| D．It weakened employees’ work efficiency. |
| A．There are many distractions at home. |
| B．There’s a lack of cooperation at home. |
| C．People have no chance to learn new skills. |
| D．People are tired of the long working time. |
| A．It keeps the boundary between work and life. |
| B．It builds employees’ satisfaction with the pay. |
| C．It helps to improve workplace productivity. |
| D．It encourages employees to work for pay rise. |
| A．Working From Home Provides Flexibility |
| B．Working From Home Hurts Productivity |
| C．Being Shy From Workplace Hurts People |
| D．The Time of Working at Home Is Over |
【推荐2】As an elementary school student in New York City, Robert Lee would stare in disbelief at his classmates throwing away half-eaten sandwiches after lunch. His Korean immigrant parents had taught him and his older brother not to waste food.
While studying finance and accounting at New York University, Robert remembered this lesson and joined Two Birds One Stone, a food-rescue club on campus that delivered, five days a week, uneaten pasta, vegetables, and other leftovers from the dining hall to nearby homeless shelters.
When Robert and fellow club member Louisa Chen entered a college entrepreneurship（创业） contest, they proposed a slightly different idea for a food-rescue nonprofit group: Their program wouldn’t have a donation minimum (meaning they would gladly pick up one bag of leftover bagels or a single pot of soup), would operate seven days a week, and would be run entirely by volunteers.
Their idea won the competition. With the $1,000 prize, they founded Rescuing Leftover Cuisine (RLC) in July 2013. In just the first few weeks, Robert’s team delivered a donation of enough spaghetti and meatballs to feed 20 people in line at a New York City homeless shelter that had run out of food.
Robert, who had taken a job at J.P. Morgan, devoted his spare time to creating a network of New York City restaurants that agreed to donate food, and he found volunteers to make food deliveries to homeless shelters. After RLC received national press attention, homeless shelters and soup kitchens in Portland, Oregon, Washington, DC and other cities reached out to Robert for partnership advice. To date, RLC has distributed more than 250,000 pounds of food in 12 cities around the country.
Only a year into his finance job, Robert gave up his six-figure salary to focus on RLC. “I compared one hour of impact at J.P. Morgan to one hour at RLC, and the difference was just huge,” he says. He’s now the group’s only full-time employee.
“One shelter recently told us that our donations allow them to provide entire dinners for more than 300 people, three nights a week,” Robert says. “Things like that make me glad I quit my job.”
1. Which of the following statements about RLC is NOT true?
| A．It became successful immediately. |
| B．It has attracted nationwide attention. |
| C．It was started from a food-rescue club. |
| D．It delivers food to shelters by volunteers. |
| A．He saved money in college. |
| B．He won the prize at a competition. |
| C．He borrowed money from his friend |
| D．He received donations from restaurants. |
| A．He couldn’t make as much money as he hoped. |
| B．The job at J.P. Morgan takes too much of his time. |
| C．RLC needs a full-time employee to develop its business. |
| D．Working for RLC is more meaningful than for J.P. Morgan |
| A．rewarding | B．surprising |
| C．tiring | D．exciting |
【推荐3】We are Idea International Education. As a comprehensive education service institute, our mission is to assist native English Speaking Teachers in their quest of getting teaching positions which best suit them. We have school locations in small towns and big cities all over Guangdong. China and we would be happy to speak with those who are interested in the teaching opportunities we can provide! Below is a list of basic details about our positions:
Key Responsibilities Involved:
·Our average work schedule being Monday through Friday
·Teachers being given 40 working hours per week with 2-day weekend off per week
·Teaching periods from September through January and March through July, with the provided option of teaching during semester breaks
The Treatments:
·Salaries range from 10, 000 to 18, 000 RMB and is based on qualification, degree, teaching experience, & teaching certification
·5000 RMB contract finish bonus (Generally, a contract lasts 1 year)
·Private Furnished Independent Apartment provided
·Two free meals offered by the school per work day
·Airport pick-up
·Medical insurance and accident insurance
Required Documentation:
- A current resume or one-sheet, indicating your nationality
- A copy of your passport / ID
- A copy of your highest degree and / or other certification
- Current Photo
- References with contact information
Please contact us for more details: http://www.ideaeducn.com
1. What’s the job description of the teaching positions?
| A．Teachers only work on Monday and Friday. |
| B．Teachers should work more than 10 hours every day. |
| C．Teachers are required to work 11 months per year. |
| D．Teachers can choose to work during school holidays. |
| A．You will be paid at least 18,000 RMB monthly. |
| B．You will get extra 5,000 yuan after a year’s teaching. |
| C．You need to live in a shared dormitory with others. |
| D．You are free to choose your insurance types. |
| A．A proof of previous working experience. | B．A copy of your ID |
| C．A copy of your certification. | D．Your recent photo. |
【推荐1】Last month I had a meeting in Seattle, so I decided to bring the whole family and make a trip out of it. We had always wanted to take the train down the coast, so we decided this was the perfect opportunity. We flew up to Seattle, had a few fun days to explore the city and then boarded a train in Seattle in the morning.
We arrived at the train station about 25 minutes before the train left. There were only a few other people in line, so getting on the train was so easy.
The scenery was beautiful and exciting. It was so great to sit next to the window and watch the country go by, which was very enjoyable. The train traveled all along the water as we headed south to Oregon.
The best part about the train was that you could get up and walk around to do stuff, and actually there was a lot of stuff to do. You could go to the observation car. There you could relax and watch the scenery. They also had a theater car where they were showing Arthur Christmas, which kept the kids entertained. There was also the dining car that served meals. The agent came around before every meal and made a reservation (预订). The food was fine, but not amazing. But everything was served in a way as if you were at a restaurant. It was fun to eat with a view of Mount Hood outside your window.
When it was time to sleep, the agent helped us fold down our beds into double bunk beds (双层铺位). I didn’t get a picture of this, but it felt comfortable.
We had a great experience and have even been talking about taking a train trip across the country again sometime.
1. When the writer and his family arrived at the train station, ________.| A．it was very hard for them to get on the train |
| B．there were only a few people on the train |
| C．all the other people had got on the train |
| D．they didn’t wait long to board the train |
| A．Upset. | B．Worried. | C．Relaxed. | D．Bored. |
| A．didn’t like the beds in the train |
| B．enjoyed their trip very much |
| C．felt a little disappointed after the trip |
| D．didn’t want to travel across the country |
【推荐2】A group trip is much more different than what one might expect with an organized tour or a solo holiday.
Going on holiday with a group of friends is all about having fun, creating memories and trying a new experience with a shared interest to travel.
Planning a group trip may be difficult but the result will be satisfying. Choose a popularly known destination or an unknown destination. This decision can actually set the foundation for the mood of the trip.
The purpose of the group trip, for some, may be to escape from the city or their current busy schedules.
| A．Besides, it doesn’t have to be a constant activity. |
| B．You will only enjoy such a trip once in a lifetime. |
| C．It means being inside jokes, great stories and plenty of laughs. |
| D．It’s special both in its form and the unique experience it offers. |
| E．For others, it may be to catch up with friends over a period of time. |
| F．They have been alone for too long a time and thus badly need a trip. |
| G．You will experience new or familiar destinations with close acquaintances. |
【推荐3】Rome is a city that sparks a thousand mental images. From ancient structures like the Colosseum or the Pantheon, to the Spanish Steps and Trevi Fountain, to the Vatican—not to mention tons of pasta. But where should you stay while visiting Rome? Trastevere is one of the best neighborhoods.
Trastevere is filled with narrow, cobblestone alleyways that run past buildings decorated with tangled ivy (常春藤). For many centuries, Trastevere was a working-class district, but in recent years, it’s become a bohemian hotspot for foodies and tourists wanting to see beyond Rome’s big-name attractions. At night, you can move in the Piazza di Santa Maria, enjoying the nightlife. And if you climb the nearby steps of Gianicolo Hill, you’ll reach a spot with views across Rome.
Best Places to Stay in Trastevere
BUDGET: Hostel Trastevere—This hostel close to public transport has a great outdoor terrace, a common area with shade sails to keep you cooler in summer, and a cheap buffet breakfast, as well as fast Wi-Fi and air-conditioning. Rooms sleep a maximum of five people.
MID-RANGE: Trastevere’s Friends—This B&B is quiet, with spacious double rooms, making it especially popular with couples. The rooms here are light and bright, and most include ample wardrobe space for unpacking. The owners and staff are extra-friendly.
LUXURY: Trastevere Royal Suite Trilussa—This luxury hotel has views over the Tiber River and is central to all the amazing restaurants and cafes of Trastevere. Each room is uniquely decorated with paintings or ornate mirrors. Breakfast is included in your room price.
1. Why can Rome arouse rich images in mind?| A．Because of its geographical position. |
| B．Because of its neighboring Trastevere. |
| C．Because of its big-name attractions. |
| D．Because of its convenient transportation to scenic spots. |
| A．Eat with bohemian foodies. |
| B．Walk on the narrow streets lined with ivy. |
| C．Admire the culture of working-class nightlife. |
| D．Have a bird’s eye view about Rome. |
| A．It possesses unique decoration style of each room. |
| B．It offers large wardrobe space and fast Wi-Fi. |
| C．It overlooks the Tiber River from an outdoor platform. |
| D．It provides a cheap buffet breakfast. |
【推荐1】Videos and video calls are becoming increasingly popular on social media in China, particularly on WeChat, the country’s most-used messaging app. WeChat’s 1.08 billion monthly active users last year made 410 million daily video and audio calls. That was 5.7 times more than in 2015, when WeChat first disclosed its operational data.
Uploading videos on WeChat Moments, a function that allows users to share their latest where-abouts, has become more widely used, with the number of videos posted multiplying 4.8 times in the past 4 years.
As a one-stop solution for Chinese people’s daily lives, WeChat has been able to produce a break-down (明细) of its users’ preferences by age group. Those born in the 1980s for example are followers of news related to state and public affairs, whereas those younger than 20 spend the most on sweet treats.
In line with previous findings, China’s elderly population are becoming adept at using WeChat as a means of communication and conducting errands (办差事). As of September 2018, over 63 million users were registered as 55 years old or above. This group recorded an average length of 11 minutes for video calls, topping all age groups. WeChat Wallet has also registered exponential (指数式的) growth, with payments in public transportation and high-speed traffic rising 4.7 times and 6.3 times, separately. Spending in retail stores and dining via WeChat rose by 1.5 times and 1.7 times.The number of users who use the app for making medical appointments and paying bills almost tripled.
1. Which of the following is closer to the truth according to the passage?| A．The number of videos posted has declined in the past 4 years. |
| B．The users’ preferences for WeChat can be various by age group. |
| C．Downloading videos on WeChat Moments is widely banned officially. |
| D．The number of WeChat users will be doubled. |
| A．VIDEOS. | B．ADVERTISING. |
| C．BUSINESS. | D．CAREER DEVELOPMENT. |
| A．Disappointed. | B．Inexperienced. |
| C．Surprised. | D．Skilled. |
| A．Video use continues to rise sharply on WeChat. |
| B．WeChat video calls are more frequently used by those younger than 20. |
| C．The post-80s are more likely fond of public affairs as well as sweet treats. |
| D．Making medical appointments and payments on WeChat will be more convenient. |
【推荐2】A few weeks ago, scientists at Ukraine's Vernadsky Research Base in Antarctica found their usually white surrounds were covered in a shocking blood-red. For such a mess, the culprits behind this horrible scene are tiny.
“Our scientists have identified them under a microscope as Chlamydomonasnivalis(雪地衣藻),” said the National Antarctic Scientific Centre of Ukraine in a Facebook post.
These green algae, a type of seaweed, are common in all icy and snowy regions of Earth, from the Arctic to high mountain regions. They lie still during the freezing winter, but once the sunlight warms enough to soften their world, the algae awake, making use of the melt water and sunlight to rapidly bloom.
“The algae need liquid water in order to bloom,” University of Leeds microbiologist Steffi Lutz told Gizmodo in 2016. “The algal blooms contribute to climate change,” the center stated.
A study in 2016 showed that snow algal blooms can decrease the amount of light reflected from the snow by up to 13 percent across one melt season in the Arctic. “This will surely result in higher melt rates,” the researchers wrote.
In 2017 environmental scientists calculated that microbial communities contributed to over a sixth of the snowmelt where they were present in Alaskan ice fields. Their experiments showed that areas with more melt water led to the growth of 50 percent more algae and places with more algae melted further.
This Antarctic summer has certainly seen a lot more melt water than usual. Temperature records keep changing, leading to rapid melting previously only seen in the Northern Hemisphere.
1. What does the underlined word “culprits” in Paragraph 1 mean?| A．Risks. | B．Chances. |
| C．Effects. | D．Criminals. |
| A．They can be found anywhere. | B．They are sensitive to temperature. |
| C．They grow slower than before. | D．They survive only one melt season. |
| A．Ice and snow will soon disappear in the Antarctic. |
| B．Microbial communities bring about extreme weathers. |
| C．The Southern Hemisphere is warmer than the other parts. |
| D．Climate change and algae growth interact with each other. |
| A．Why Snow Turned Blood-red. | B．How Algae Began in the Arctic. |
| C．Why Climate Changes Greatly. | D．How the Snow Reflects Sunlight. |
【推荐3】In Switzerland, an ambitious proposal could see the construction of an expansive underground network through which self-driving pods (吊舱) would transport goods across the country.
The project, called Cargo Sous Terrain (CST), is intended to reduce the reliance on trucks for moving cargo. Global demand for freight (货物) transportation is growing, just as much of the world is seeing a shortage of truck drivers. Meanwhile, higher fuel prices have made road transportation more expensive, while transporting freight by road accounts for around 6% of global carbon dioxide emissions.
If built, the network would stretch roughly 500 kilometers from Geneva in the west of Switzerland to St. Gallen in the northeast, and be completed around 2045. The network of tunnels will be 40 to 80 meters below ground and the autonomous pods will drive along three lanes at around 30 kilometers per hour. And the cargo will be loaded and unloaded at designated hubs (枢纽) employing lifts to take goods to and from the surface.
The project was approved by the Swiss government in 2021. Although there’s a long way to go before construction can begin, earlier in 2023 CST began its preliminary work in the field — exploratory drilling along the Härkingen-Niederbipp route.
The biggest challenge for CST will be the expense. CST estimates that it will cost around 30 billion Swiss Francs ($34 billion) for the entire network. The project will be entirely privately funded, with investors including Credit Suisse, Coop, and Siemens. Although a huge amount of funding still needs to be found, much of the technology for the automation and operation of the network already exists. Another key challenge is working out how to transport freight above ground from the tunnels to stores in cities — without adding to road traffic.
Despite all the hurdles, Patrik Aellig, head of communication for CST, remains optimistic. CST is “at the forefront” of underground freight transport.
1. What mainly led to the project CST?| A．Expensive truck drivers. | B．Serious shortage of fuel. |
| C．Environmental concern. | D．Heavy freight transportation. |
| A．To present the way the network will work. | B．To provide a blueprint of the network. |
| C．To prove the efficiency of the network. | D．To show the advancement of the network. |
| A．Innovative. | B．Significant. | C．Preparatory. | D．Constructive. |
| A．Absence of fund. | B．Lack of technology. |
| C．Last-mile delivery. | D．Transport safety. |
