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题型:完形填空 难度:0.65 引用次数:27 题号:22837830

A few years ago, I was conducting a series of customer service conferences in New England. And once again, my client had ___________ a motel (汽车旅馆) for me to stay at in Glen Innes. Everything about the service I received at this motel was beyond what I could ever have ___________. I was ___________ on arrival, welcomed with a handshake and a friendly smile, and ___________ to my room. At 6 am the next morning, I ___________ a country-style breakfast. As I ___________, the owner of the motel thanked me for staying with him and gave me a fresh red apple to eat as I drove on my way.

The Central Motel in Glen Innes is owned and ___________ by David and Rosemarie Bryant and is one of the ten motels in the township. Since that first visit, I have stayed at the Central Motel on several other ___________. However, the most significant fact is that in the course of that time I have ___________ over 1,000 conferences for over 70,000 people. At nearly all of these conferences, I have told my story about how the great service at the Central Motel and the little extra touch of the fresh red apple on my departure ____________ me to stay again.

I have no special rights in the Central Motel, other than being a ____________ customer who likes to tell the story of how well I have been ____________. My story also supports the idea that word of mouth endorsement (认可) and unsolicited publicity (主动宣传) will follow in abundance if you just treat your customers with sincerity and ____________.

If one thing can be learnt from my experience, it is that attention to ____________ really matters when it is coupled with genuine and sincere customer service. It also shows that most often it is the little things that ____________ in business if you want to create and build long-term loyalty.

1.
A.boughtB.visitedC.joinedD.booked
2.
A.touchedB.knownC.expectedD.doubted
3.
A.sponsoredB.greetedC.invitedD.hugged
4.
A.connectedB.calledC.shownD.forced
5.
A.enjoyedB.offeredC.discoveredD.seized
6.
A.came outB.spoke outC.checked outD.held out
7.
A.passedB.attendedC.stoodD.run
8.
A.processesB.coursesC.traditionsD.occasions
9.
A.draftedB.conductedC.collectedD.celebrated
10.
A.encouragedB.acceptedC.insistedD.left
11.
A.excitedB.politeC.delightedD.capable
12.
A.allowedB.helpedC.treatedD.inspired
13.
A.amusementB.freedomC.curiosityD.respect
14.
A.solutionB.detailC.demandD.change
15.
A.fillB.lastC.keepD.count
【知识点】 记叙文 个人经历

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【推荐1】Shortly before Sy Green’s second year in high school, a family health crisis ate up the money that would have paid his tuition (学费) at the private school, His father needed a heart transplant, his mother lost _________when a softball hit her eye, and both parents lost their jobs. The school could provide some scholarship help, but not enough to _________ the annual tuition.

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1.
A.hearingB.visionC.voiceD.smell
2.
A.claimB.increaseC.coverD.receive
3.
A.unlikelyB.randomC.wealthyD.unfriendly
4.
A.pooledB.pouredC.borrowedD.spent
5.
A.numberB.packC.totalD.part
6.
A.consideringB.providingC.supposingD.regarding
7.
A.handsomeB.highC.largeD.minimum
8.
A.broke upB.broke outC.broke inD.broke down
9.
A.investmentB.donationC.managementD.division
10.
A.muchB.littleC.manyD.enough
11.
A.dismissedB.understoodC.hatchedD.rejected
12.
A.wouldB.shouldC.couldD.might
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A.traditionalB.meaningfulC.informalD.personal
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A.respectB.supportC.educateD.admire
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A.soB.yetC.forD.as
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A.expectingB.askingC.allowingD.forbidding
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A.risksB.notesC.differencesD.responsibilities
8.
A.supportingB.criticizingC.disturbingD.organizing
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A.rightB.wrongC.trustfulD.crazy
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A.remainedB.diedC.workedD.returned
11.
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A.believeB.recallC.imagineD.predict
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A.filled withB.opposed toC.based onD.freed from
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1.
A.grow upB.look outC.look upD.work out
2.
A.worksB.designsC.truthsD.memories
3.
A.forgotB.celebratedC.survivedD.calculated
4.
A.careB.educationC.assistanceD.fame
5.
A.complainedB.criedC.struggledD.argued
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A.eager forB.upset aboutC.grateful forD.curious about
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A.pretendedB.failedC.wishedD.managed
8.
A.trainedB.gotC.neededD.became
9.
A.womanB.masterC.neighbourD.colleague
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A.ambitionB.separationC.recognitionD.permission
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A.occupiedB.expectedC.representedD.seized
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A.hardlyB.usuallyC.completelyD.slightly
13.
A.loudlyB.beautifullyC.weaklyD.fluently
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A.voiceB.storyC.laughterD.praise
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