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题型:阅读理解-阅读单选 难度:0.65 引用次数:180 题号:3466950
Apple is known for offering the best customer service in the consumer technology market, such as Lenovo, Google and Nokia, in customer satisfaction surveys every year .
A particular story tells of how an Apple store manager broke a rule to earn a new, 10-year-old customer for life.
Matt tells us this touching story:
My daughter has been saving her birthday money and allowance for almost 9 months so that she could afford an iPod touch with a camera in it.
As of this morning, she had saved the amount needed and headed to an Apple store in Utah with my wife. They arrived at 10:30 am, not realizing that the store would be closed from 11 am to 2 am that day. As they approach the store, two friendly Apple employees greeted them and said they were sorry, but they were closed.
My wife pointed to my daughter who had a mason jar full of cash in her arms and explained why they were there and also pointed out that it was not quite 11 am yet. They again said they were sorry, but could not let them in. My wife and daughter were sad and regretful, but understood and made their way to another store in the mall.
About three stores down, an Apple employee raced after them and explained that the manager was going to make an exception and let them in. Every one of the employees stopped what they were doing as my daughter approached the register.
As she took all of the cash out of the mason jar, one employee stepped forward and said, “I don’t mean to bother you, but I have to tell you that this made my day wonderful.”
After the transaction(交易), my daughter and wife were on their way out, the store manager raised his voice and said to all of the employees, “Everyone, please give a round of applause for saving her money and buying an iPod today.”
1. What can we learn from the first paragraph?
A.Apple doesn’t do well in the customer service.
B.Consumers are more satisfied with Apple
C.Nokia did better than Apple in the past.
D.Customer satisfaction surveys are made every two years.
2. According to the text, Matt’s daughter would like to have________.
A.a computerB.an iPhone
C.an iPodD.an iPod touch
3. According the passage, what is “a mason jar” ?
A.a money boxB.a pot for cooking
C.a coffee cupD.a candy box
4. What is the text mainly about ?
A.A good example on how to bargain with an Apple employee.
B.How a girl and her mother tried to buy what they wanted.
C.A touching story about how Apple earned a new customer for life.
D.The reason why a girl wanted to buy an Apple product.
【知识点】 记叙文 生活故事

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【推荐1】It was a weeknight. We were a half dozen guys in our late teens, hanging around “the flat” — as usual. The flat was poorly furnished, which, after some time, grew tiresome. We wanted action.
We got in a car, big enough for all of us to crowd into — and off we went, in search of adventure. We soon found ourselves at Blue Gum Corner, a place named after the huge old blue gum tree that stood by there, a well-known local landmark. It stands at a minor crossroad leading to our town. The trunk is tall and smooth with no handholds for climbing. About six metres from the ground the first branch sticks out over the road. We parked beneath the huge old tree and discussed what we might do. All of a sudden we hit upon an idea — a hanging! I was chosen as “hangee”.
The plan was quite simple. As I stood upon the roof of the car, the rope (绳子) was threaded down my jacket through my collar and down one leg of my jeans. I put my foot through the loop at the bottom. There I hung, still. The boys rolled about laughing until, a car, I hear a car! Before they ran to hide in the nearby field, they gave me a good push so that “the body” would swing as the car drove by.
To our disappointment, the car simply turned off for town without even slowing. The boys came out of their hiding places and we discussed the situation. Surely they had seen me, hadn’t they? Then we heard another car. The act was repeated, but still without any obvious reaction. We played the game about five or six times, but as no one seemed to notice, we abandoned the trick.
What we did not know was that every car that had passed had unquestionably seen “the body” and each one, too scared to stop, had driven directly to the local Police Station. Now at that time of the night, the local policeman was sound asleep in his bed, so the first person sent to the scene was the traffic officer that happened to be on duty that particular night. He had been informed that some person had been killed, by hanging, at Blue Gum Corner. When he arrived, the body was gone! And he was hearing “unnatural sounds” from the surrounding area. As far as he knew, some fierce animal was hiding in the field before him, possibly dragging a body behind him — and we thought we were scared!
He went to his radio and made a call that really began to worry us. I lay so close that I could hear every word. He called for the “armed police” and a “dog team, better make it two” and he had a “serious situation” at Blue Gum Corner. Then the police officer arrived. After a briefing from the traffic officer he decided not to go into the field until armed police and dog teams arrived. Now two spotlights were on the field and none of us could move.
As luck would have it, police cars cannot leave their spotlights on all night without charging their batteries. So, after a time, the two officers began lightening the field by turns, allowing us the opportunity to move on our fours for freedom. One by one, we all managed to steal away and make our way home. Behind us we left what must have looked like a small city of lights, police cars, roadblocks, barking dogs, armed officers and an old rope hanging from a tree.
When I think back to that night, to that tree, to what the drivers of the cars think happened, to what police believe happened, and to what I know happened, I am reminded of a simple truth — our eyes see darkness and light, color and movement, our ears hear only vibrations (振动) in the air. It is how we explain these vivid pictures that shapes our “reality”.
1. The boys made the “hanging” plan in order to ______.
A.make a fool of the police
B.draw public attention
C.seek fun and excitement
D.practise acting skills
2. Seeing that no car passing by stopped, the boys must have felt ______.
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3. Why was the traffic officer sent to the scene of “hanging”?
A.Because a fierce animal kept the traffic in disorder.
B.Because the local policeman was not available at that time.
C.Because some naughty kids were playing a terrifying game.
D.Because many scared drivers turned directly to him for help.
4. The boys managed to escape from the field when ______.
A.the two police cars were being charged
B.the police officer was taking over the duty
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6. What would be the best title for the passage?
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【推荐2】At ten years old, I borrowed a book from the library that had the word "crime" in the title. My mother did not notice this book among my large number of books until I began reading it. The book was confiscated (没收), and we went back to the library. I remember how embarrassed I was as my mother explained that I needed reading material that was different from the book that we had just returned.

The librarian on duty looked down at me, smiling, walked from behind the counter, and gestured to me to follow. We crossed the hallway to the adult fiction section. "Here you are," she said. "It's called I Capture the Castle, by Dodie Smith, the same author who wrote The Hundred and One Dalmatians. " I felt far too old for dog stories. "It's very different from The Hundred and One Dalmatians, though," she said, noticing                    my disappointment.

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1. Why did the author and her mom go back to the library?   
A.To seek help from the librarian.
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文章大意:本文是一篇记叙文。作者通过讲述布兰登和杰基从陌生人到好朋友的过程,告诉我们应该勇敢地找到一种新的方式去尊重、服务和爱我们周围的人,而不是做冷漠的陌生人。

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