Your voice is the only way of communicating over the telephone. Even so, watch your body language and facial expressions---they affect the way you should. If you are depressed (失落), for example, you often will sound tired or breathless. To keep a healthy and bright tone in your voice, smile when talking on a phone.
Don’t answer the phone in a rush. Stop for a moment, take a deep breath, and then breathe out slowly as you pick up the receiver. If you recognize the other person’s voice, use his/her name on your greeting, and you will sound more relaxed. Use it again during the conversation and when saying goodbye. When making a difficult call, work out in advance exactly what you wish to say. Stand while making the call---it will help you sound firm.
If you know somebody is going to talk a lot, make it clear at the start of the call that you have only a limited time. There are several ways to make a call short: “It’s been lovely talking to you, but I really must stop” or “I know you are quite busy, so I’d better go now.” If all fail, try, “My other line is ringing” or “I think there is someone at the door.”
With the increasing use of tele-communication and cell phone, it has become of great importance that we pay special attention to HOW and WHAT we speak on the phones.
1. While you are making a call to someone, you ________________.| A．can easily become tired and disappointed |
| B．needn’t care for your body language too much |
| C．should try to make your voice healthy and bright |
| D．had better keep friendly to the other people |
a. keep calm
b. stop for a while
c. use his/her name
d. take a deep breath
e. stand straight
| A．a, b, d | B．b, c, d |
| C．c, d, e | D．a, c, e |
| A．It’s good to keep your voice sweet. |
| B．The body language is important. |
| C．Voice has something to do with body language. |
| D．How and what we speak on the phones. |
相似题推荐
【推荐1】I think a close friend is someone you get on well with, who helps you when you have problems, who gives you advice, and who always has time for you. I didn’t use to have many close friends when I was at school because I was very shy, but now I have several. They are all women. I think it’s difficult to have a close friend of the opposite sex (异性)．
—Marie
I think a close friend is someone who you’ve known for a long time, and who you still get on with. They have similar hobbies to you so you can do things together. I’ve got three close friends who I was at middle school with and we often go out together (without our parents of course). We often go camping, play football, or walk outside in the open air.
—David
I’m not sure how to answer the question because I don't really have any close friends. I know a lot of people but mainly through work, and the social occasions (场合) when we meet are business dinners, things like that. I think if you come from a really close family, friends are a bit unnecessary. I like spending my free time with my family.
—Richard
For me close friends are the people you spend your free time with. I go out at weekends with a group of people, and they are all my close friends. They’re also people who live near me. I don’t think you can have close friends at a distance because you need to be able to see each other often. But I don’t think you need to be doing the same things. I mean I’m at school but none of my friends are.
—Anna
1. Who doesn’t think women and men can be close friends?| A．Marie. | B．David. | C．Richard. | D．Anna. |
| A．He thinks a close friend is someone who is famous for a long time. |
| B．He thinks a close friend is someone who has similar interests. |
| C．He thinks all the friends can get on well with each other. |
| D．He thinks he has got three close friends in senior high school. |
| A．They need to have much in common. | B．They’re less important than family. |
| C．They must work in the same place. | D．They come from social occasions. |
| A．They are all women. | B．They all do the same things. |
| C．They do not live far away. | D．They are all college students. |
【推荐2】When I was 16 years old, a boy gave me an important gift.
It was the early autumn of my first year at junior high school, and my old school was far away.
Every time I listened to other students talking and laughing, I felt sad. I couldn’t talk with anyone about my problems. And I didn’t want my parents to worry about me.
Then one day, my classmates talked happily with their friends, but I sat at my desk unhappily as usual.
Suddenly, I felt the touch of something bright and friendly. It made me feel happy, lively and warm.
One day, I asked him why he smiled, but he couldn’t remember smiling at me. It doesn’t matter because all the dark days have gone.
| A．It was a smile. |
| B．That smile changed my life. |
| C．As a result, no one knew who I was. |
| D．He’s living in Australia now and he loves it. |
| E．At that moment, a boy entered the classroom. |
| F．It’s practically impossible to make friends here. |
| G．I believe that the world is what you think it is. |
【推荐3】It’s normal for friends to experience conflict, disagreements, and even fight.
Calm down. The first thing is to calm down.
Work towards a compromise. Unfortunately, some people believe that a compromise means a “lose/lose situation” because each person has to give up something. While this is true, every healthy relationship usually involves compromise and adjusting to others’ needs or wants. It takes two to make it work.
Be careful of unhealthy friendships. It’s generally a good idea to work through conflicts with friends.
| A．Remain on the current matter. |
| B．You can’t always agree on everything. |
| C．Avoid explaining your concerns repeatedly. |
| D．Just “give a little” to allow your friend to “get a little”. |
| E．In a heated situation, it’s easy to say or do things we later regret. |
| F．But it isn’t in your best interest if the friendship causes more harm than good. |
| G．It’s important to surround yourself with people who positively influence your life. |
