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题型:阅读理解-单选 难度:0.85 引用次数:95 题号:14539328
Dear sir,

I ordered a skirt from you last month, but there are some problems with it. First, the color is not as green as that on your website. I understand that the picture doesn’t always show the real color, but it should not be that different. Second, I asked for Size M because it is the size I usually wear. But your Size M is so small that I have to give it to my younger sister.

I think you should be more serious about your business.

Truly,

Susan White

Dear Ms. White,

Thank you for telling us the problem with your order. We hope we can give you better service. We are sending you another skirt with this letter. It is Size L, and its green color is brighter than the one you had. We hope you like it.

Our office hours are 9:00 a.m --5:00 p.m. Please call us during that time if you have any more questions.

Victor Smith

根据语言材料内容选择最佳答案。
1. From the two letters, we know that Susan White is a ________.
A.shopkeeperB.customerC.Victor Smith’s friend
2. Susan White wrote the letter ________.
A.to show the picture to SmithB.to tell her problem to a friendC.to talk about what she bought
3. According to Susan, she usually wears ________.
A.Size LB.Size MC.Size S
4. What did Victor Smith do for Susan White?
A.He helped her cancel (取消)the orderB.He sent her a new skirt.C.He asked her to visit her office.
5. If Susan wants to call Victor Smith, she may call at ________.
A.9:00 p.m.B.5:00 a.m.C.11:00 a.m.
【知识点】 商品 应用文 意见/建议

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