Chloe Hawthorne, the owner of a famous restaurant, received a letter from her customer one day.
19th January Dear Ms. Hawthorne, I’m writing to express my disappointment with the evening my wife and I spent at your restaurant two nights ago. While the food was, as usual, very good, I regret (感到遗憾) to inform you that the service from our waiter, Max, was most unsatisfactory. First of all, when we arrived, we discovered our table overlooking the garden had been allocated to some other customers. The new table we finally received was by the door and when I complained, Max just laughed. Furthermore, as we were sitting down, he said too much to my wife, which deeply embarrassed her. When our meal came, he served the food carelessly and at the end cleared the plates in an awful manner. I look forward to hearing from you with a satisfactory reply. Rupert Metcalf |
After reading the letter, Ms. Hawthorne left a message to Max:
Max, this is Chloe Hawthorne. I received a letter from Mr. Metcalf, one of our best customers. He complained about you in it. ________
Max wrote a letter to Ms. Hawthorne.
22nd January Dear Chloe I’m really thankful that you want to listen to my side of the story. To start with, When Mr. and Mrs. Metcalf finally turned up, they were at least 45 minutes late. That’s why the table was allocated to some other customers. As for the other table by the door, I went to a lot of trouble to set it up. When they complained about it, I couldn’t help laughing. But I have no reason to laugh at my customer. Another thing, this business about his wife. I only complimented (恭维) her on her dress. She didn’t seem to mind. OK. I admit I forgot to clear the table the way I was supposed to. I apologize if I have caused you problems, but I’ve been really popular at the Café. Hope to hear from you soon. All the best. Max |
| A．January 17th | B．January 18th | C．January 19th | D．January 22nd |
| A．hard-working | B．kind | C．polite | D．rude |
| A．I’m really angry with you. I don’t want you to work here any 1onger |
| B．I’m really surprised at the complaint. I don’t want to trust what you say. |
| C．I’m really worried about the complaint. Tell me what happened on that night. |
| D．I’m really pleased with your work. You are very popular among customers. |
相似题推荐
【推荐1】I was woken up by a strange sound. I saw something moving by my window. I was terrified and ran downstairs. I found my mom in the kitchen, getting my brother ready for school.
“Mom, did you hear anything? I, uh... I thought I saw an alien.”
“Are you all right? Just a dream!” Mom answered.
Then I went back to my room. As I walked to the window, I cried. I saw a little alien, no more than three feet tall, with big and black eyes. It tried to run between my legs and escape through the window. Although I was scared, for some reason, I squeezed(挤) my legs together in time to catch it. It took out something and hurt me. I felt a terrible sense of nothingness and fainted(晕倒). Then I woke up.
At first, I could hardly move. I wasn’t sure whether it was a dream or not. I pulled myself out of the bed and walked downstairs. I saw my mom in the kitchen. She was really getting my brother ready for school, wearing her pink clothes. Then I realized it was just a dream because in my dream she was wearing her work clothes.
From then on, I always dreamt about aliens and all the dreams felt so real. At that time, I really thought maybe I had some kind of relationship with aliens. About two months later, I stopped having such dreams. Later I realized that I used to have those dreams because I always read books or watched TV programs about aliens before I fell asleep!
1. What did the writer first do when he saw the alien?| A．He was too scared to move. |
| B．He knew it was a dream and wasn’t afraid. |
| C．He was so scared that he fainted. |
| D．He wanted to catch it. |
| A．虚无 | B．无奈 |
| C．兴奋 | D．开心 |
| A．as soon as he woke up |
| B．before he went downstairs |
| C．when he saw his mother |
| D．when he was hurt by the alien |
| A．The writer had the dream at night. |
| B．The writer’s mother’s work clothes might not be pink. |
| C．The writer’s mother was worried about his dream. |
| D．When the writer had the dream, his family were sleeping. |
| A．He had some kind of relationship with aliens. |
| B．He was terribly ill. |
| C．He often did something about aliens before going to bed. |
| D．The dreams were all about the writer’s real experiences. |
【推荐2】Earth Day comes every April 22. It’s a day to do some good for the planet. It’s also a time to think about how to help year-round. Get inspired by reading about four young people who have taken action for Mother Earth.
| Fighting wildfires When Reshma Kosaraju was 12, her family moved to California. Soon after, the Camp Fire started. “It was one of the largest fires in California’s history,” Reshma, now 17, says. Her school was about 200 miles south of the fire. But students had to wear masks because of the smoke. “It was a terrible experience for me,” she says. It made her want to find a solution (解决办法). She created a way to use AI to predict forest fires. Her method is nearly 90% accurate (准确的). |
| Recycling power On his 10th birthday, Sri Nihal Tammana learned a scary fact. Every year, 15 billion batteries (电池) are thrown out. They pollute groundwater and the environment. Nihal’s organization, Recycle My Battery, provides recycling bins for batteries. It is now a team of 250 student volunteers around the world. In the past three years, they’ve helped recycle more than 260, 000 batteries. |
| Rescue effort Miles Fetherston-Resch, 10, is in the business of saving oceans. When he learned that sharks are in trouble, he managed to let his mom help him start a nonprofit (非盈利的) organization. It’s called Kids Saving Oceans. Its website (网站) sells T-shirts, hats, and stickers made out of recycled plastic found in the ocean. A part of every sale—some $40, 000 so far—is given to charities (慈善组织) that support clean waterways. |
| A green future Mia Price is the leader of the Green Team at her school. The team recently met its goal of eliminating (消除) plastic water bottles from the school dining center. To make the school campus (校园) greener, she is showing her ideas to the school. Her ideas included installing solar panels (安装太阳能电池板) and LED light bulbs and recycling materials from the old gym. |
根据短文内容选择最佳答案
1. Reshma Kosaraju is trying to help fight wildfires by ________.
| A．using technology | B．starting an organization | C．raising money |
| A．There was no clean drinking water in his city. |
| B．A huge number of old batteries polluted the environment. |
| C．Sharks are endangered. |
| A．It gives the money to their school. |
| B．It gives the money away to charities. |
| C．It spends the money on toys. |
| A．recycling light bulbs | B．stopping using plastic water bottles | C．using computers less |
| A．Kid Heroes for the Planet | B．How to Recycle at School | C．A School’s Green Group |
【推荐3】This is a tale of two friends Jia Haixia and Jia Wenqi—one is blind, the other has no arms. On their own,the two are ―disabled‖. But together, they are a powerful team that has changed part of their village into a rich, green forest.
Their story began in 2000,when Haixia, who was already blind in his right eye, lost his left one after an illness. Wenqi lost his arms in an accident when he was just three. Neither could find a job, so the two decided to team up. They rented（租）some poor land and began to plant trees. In return, the local officials paid them a small fee.
Haixia and Wenqi never imagined that they would end up creating an environmental paradise. Their forest now has over 10,000 trees, hundreds of birds and many other wild animals. In addition, it saves the village from river flooding during the rainy season.
When they work together, they focus on（聚焦） their strengths not their disabilities. Their day begins at 7 am. When the sightless Haixia carries Wenqi across the river to get to their worksite. Since they cannot afford to buy young trees to plant,the two use branches（树枝） from existing trees. Haixia climbs to the tree•top and with Wenqi's direction,chooses the perfect branch. He then digs a hole and carefully plants it. Finally Wenqi waters the area. As Wenqi waters,Haixia says to others, “We are proud not to depend on others.”
Though they work hard, they don't make much money. Neither Haixia nor Wenqi cares about money. Together, they already have everything they need—a perfect pair of eyes, two strong hands, and the best friendship in the world!
1. Haixia and Wenqi started working together because| A．Haixia needed someone to help him. |
| B．They wanted to improve the environment. |
| C．They both needed a way to make money. |
| D．They were required to do so by local officials. |
| A．stopping floods in the rainy season |
| B．increasing the number of tourists |
| C．making the villagers richer |
| D．providing more farmland |
| A．They are easy to get. |
| B．They do not cost money. |
| C．They can grow very quickly. |
| D．They are preferred by animals. |
| A．we will succeed if we never give up. |
| B．we should help the disabled to work. |
| C．we can achieve more with teamwork. |
| D．we should try our best when facing difficulties. |
Friendship is a very important human relationship and everyone needs good friends. Good friendship has many benefits. It offers companionship, improves self-worth and promotes good health. There are times in our lives such as when we have recently moved into a new town or changed our jobs or schools. Such changes often leave us without a friend.
(1) Associate with others.
The first step to making friends is association with other people.
(2) Start a conversation.
Starting a conversation is the second most important step in making new friends.
(3)
It is a good thing to stay in touch. However, try not to press your new friend with calls, messages or visits as this would likely wear him or her out and finally you may lose your friend. So you will need to give your friend time to react to you. The best friendships are the ones that grow naturally.
(4) Enjoy your friendship.
The best way to enjoy your friendship is to allow your friends to be themselves.
| A．Let it grow. |
| B．Be cheerful. |
| C．Do not wait to be spoken to. |
| D．Try not to find fault with your friends. |
| E．You can go to public places to meet new people. |
| F．Making new friends comes easy for some people. |
| G．For a friendship to develop, you need to stay in touch. |
【推荐2】Helping others can help us too
How would you feel if your best friend got better grades than you? Would you ask him or her to help you improve your own grades?
Once upon a time, there lived a farmer who grew very good corn. Each year, he would take part in the farmers' fair (展览会)and win a top prize for his corn.
The story of the farmer's success reached the ears of a reporter who wanted to interview the farmer. While he was learning about the farmer's growing skill, he found that the farmer shared his best quality seeds (优质种子) with his neighbors.
"How can you share your best seeds with your neighbors when some of them might go to the fair too?" the reporter asked. "Why wouldn't I?" the farmer replied. "The wind picks up pollen (花粉) from the corn and moves it from field to field. If my neighbors grow poor quality corn, cross pollination (交叉授粉)will finally degrade (降低) the quality of my corn too. If I want to grow high quality corn, I must help my neighbors grow good corn too."
The farmer's answer made the reporter understand that the old farmer was very clear about connections (联系)in life.
It is the same with our lives. Those who choose to live in peace must help others around them to live in peace too. Those who wish to beloved must first learn to love others too. Those who wish to live well must help others live well too, as the value of our lives has something to do with the lives we touch.
1. From the story, we know that the farmer ___________.| A．started the farmers' fair | B．sold best corn to his neighbors |
| C．didn't have special growing skills | D．was good at growing corn |
| A．his neighbors also grew good corn | B．his neighbors gave him the best seeds |
| C．he was good at doing cross-pollination | D．he stopped others from growing good corn |
| A．hard work leads to success |
| B．we should try to improve our lives |
| C．help the others is good for us |
| D．loving others makes life more valuable |
【推荐3】Drawing is a universal language. It was probably our first form of self-expression when we were babies: long before we start writings we’re painting and scribbling(乱涂), both in order to make sense of the world and because we enjoy it.
In the history of human culture, too, painting and image making came before writing or even simple mathematics: 30,000 years ago compared to 5,000. Yet after we leave school most of us never pick up a pencil again — willingly. If asked to draw something, most adults and many older children will shake their heads and say, “Not me! I can’t draw. I’m hopeless at it.”
When you think about it, this is very strange. Drawing is a basic skill, no more than other amazing things that humans do, such as hitting a tennis ball over the net. There’s no special talent involved. Anybody who can learn to write can learn to draw.
So, there you are — no excuse not to get out your pencil, pencil sharpener and rubber and take part in the Big Draw, a nationwide series of free art events taking place all over Britain next October. Everyone’s welcome: all you need is a willingness to express yourself through drawing.
The Big Draw, now in its fifth year, has already achieved two world records: one for the longest drawing in the world(1 km) and the other for the greatest number of people drawing at the same time(7,000). This year, there will be an attempt to create a new Guinness World Record for the longest visitors’ book: people will be invited to leave their name and a drawing on a three-kilometre piece of paper.
The theme this year is Inside/Outside — People, Structures and Spaces, and other events planned include drawing in the sand at Weston-super-Mare, and drawing self-portraits(自画像) on air balloons which will be released(释放) to see how far they will travel.
The Big Draw is not about turning the nation into artists, it is about helping people to acquire this universal language of communication. Its greatest achievement next October will be to bring hundreds of thousands of people together to look, imagine, draw and have fun!
1. When we were babies we expressed ourselves by ______.| A．enjoying language | B．learning to write |
| C．making meaningless marks | D．painting pictures of the world |
| A．It is the oldest human activity. |
| B．It came before writing and mathematics. |
| C．You can do it well if you keep your eye on the pencil. |
| D．It requires special ability which only a few people have. |
| A．People who lose interest in drawing. |
| B．People who would like to try drawing. |
| C．People who want to create a world record. |
| D．People who didn’t draw when they were children. |
| A．The largest number of visitors to the event. |
| B．The length of time spent on a drawing. |
| C．The highest number of balloons released on one day. |
| D．The greatest number of people drawing at the same time. |
| A．To call on people to join a cultural event. | B．To describe the history of drawing. |
| C．To advise people to take drawing lessons. | D．To explain how children communicate. |
【推荐1】Mrs. Tan was worried about her weight（重量）. “I’m much too fat,” she told her friend. “I need to lose weight（减肥）but I don’t know how to do it.”
“Go and see Dr Wei,” her friend said. “He’ll tell you how to lose weight.” Mrs. Tan visited Dr. Wei and told him her problem.
“It isn’t difficult to lose weight,” he told her. “All you need to do is to go on a diet（节食）. I’ll give you one.” He began to write on a piece of paper. “Eat lots of fruit and vegetables. Also eat lean（瘦的）meat and grains（谷物）.”
When he finished, he handed her the piece of paper.
“There you are,” he said. “Eat all those things and you’ll soon lose weight.”
A few weeks later, Mrs. Tan’s friend called on her. She was surprised to see that she was even fatter than before and that she was eating a large sandwich with chocolate cake and ice cream.
“Are you on a diet?” she said. “Yes, I am,” Mrs. Tan answered. “I had all the food on my diet today. Now I’m eating my dinner.”
Judge the following sentences true (T) or false (F) according to the passage.
1. Mrs. Tan knew how to lose her weight at first.
2. Mrs. Tan’s friend told her to see Dr. Wei.
3. Dr. Wei told Mrs. Tan to go on a diet and eat lots of fruit and vegetables.
4. A few weeks later, Mrs. Tan lost weight.
5. Mrs. Tan only ate all the food on her diet every day.
【推荐2】There was a young prince who had a pet lion. The lion was his friend. Next to the lion’s cage (笼子) was a hyena (鬣狗). He hated the lion.
One day, when the prince came to play with the lion, the hyena said to the lion, “If you are the friend of the prince, why does he keep you in a cage? The reason, Lion, is because of your big teeth.”
The prince laughed and said, “No, it’s not because of his teeth!”
“Then it’s because of his claws (爪),” the hyena said to the prince.
The prince laughed again. “No, it’s not because of his claws. I trust the lion will not hurt me. The reason he’s in the cage is that I’m afraid that if I let him out, he’d see how wonderful it is to be free, and he would leave me. I couldn’t stand that.”
The hyena said, “Oh, but you’re wrong! We’d never leave. Open my cage and I’ll show you.”
The prince opened the cage and the hyena jumped on the prince at once.
All at once, the lion jumped out of his cage and caught the hyena. The hyena tried hard to escape (逃跑) and the lion let him run off at last.
The prince was shocked and asked, “Lion, how did you get out?”
The lion replied, “My prince, I can always leave if I want. I have stayed here because we are friends.”
The prince learned an important lesson that day. From that day on, the cage door was taken off.
根据材料内容选择最佳答案。
1. What do we know about the hyena?
| A．He was the lion’s friend. | B．He hated to talk to the prince. | C．He was younger than the lion. | D．He stayed next to the lion’s cage. |
| A．the lion’s teeth | B．the lion’s claws | C．losing the lion | D．hurting the lion |
| A．The hyena ran off quickly. | B．The hyena thanked the prince. |
| C．The hyena jumped on the prince. | D．The hyena helped the lion escape. |
| A．scared | B．upset | C．excited | D．surprised |
| A．One should talk less, do more. | B．Friends should trust each other. |
| C．Animals shouldn’t live in the cages. | D．Humans shouldn’t believe in animals. |
【推荐3】Have you ever been on a student exchange (交换) program? How useful was it? We asked three people for their opinions.
Ellen: I spent 8 days in Germany when I was studying for my Level A. I went to school every day and spent the evenings with a family. It was great that I had to speak German all the time. However, the most useful thing was that I was paying more attention to communicating in the language, instead of speaking perfectly correct German. I was really glad that people could understand what I was saying. I'd certainly introduce it to other students who are studying languages.
Frank: I went on an exchange with my classmates for a week in Japan. Before the exchange, I thought my understanding of grammar was pretty good, but I had much trouble in listening and speaking. So, what I thought most meaningful was that I had no choice but to use everyday language skills instead of the language from books. If I had the opportunity (机遇), I'd certainly take part in another language exchange.
Alice: I took part in a French exchange. It lasted two weeks and I stayed with my exchange family in a small town just outside Paris. I'm quite a shy person, so in the first few days, I was kind of nervous, but then it was fine. I love French and my French has always been good. But the exchange really helped develop my speaking skills, and made me a much more confident (自信的) person. I felt great to be able to talk with French people. I also found that everyone who took part in the exchange did a lot better in their end-of-year exams.
1. What does Ellen think was great when in Germany?| A．She had to speak German all the time. |
| B．She could understand German very well. |
| C．She could speak perfectly correct German. |
| D．She spent the whole evening with a family. |
| A．He was quite a shy person. |
| B．He had trouble in listening and speaking. |
| C．He had poor understanding of grammar. |
| D．He couldn't use the language from books. |
| A．helpful | B．tiring | C．exciting | D．boring |
