1 . What people say is only one aspect of good communication. Good listening skills and body language are also important for us to effectively communicate with others. Effective communication involves more than talking to a person. How things are said, words are chosen and tones are adopted are all aspects of good communication.

Body language, a common form of non-verbal communication, can support what a speaker is saying. Studies have shown that of the information that is received from other people, only 10% is from what they say and 40% is from the tone and speed of their voice. The other 50% is obtained from their body language. Reading body language is part of developing social skills.

Some professionals, such as lawyers, governmental security officers and doctors on mental problems, learn to read every type of body language of others to help in their jobs. They look for specific signs, while the average person reads some body language subconsciously（下意识地）. Body language can involve one aspect such as the eyes, or the use of different body parts. Where the body is positioned in relation to another person or at a table is another piece in communicating what the person is feeling. Troubles may arise（出现） when body language is misunderstood.

Good listening skills clear the way to a clear message while bad listening skills create barriers which can confuse or stop the message. Good listeners can use body language by nodding occasionally to show interest and understanding, make eye contact with the speaker, repeat some of the words and feelings, and summarize what they have heard. All these can avoid communication troubles.

Poor listeners rarely communicate effectively. Barriers they commonly use may include: interruptions, inappropriate humor, judgments, criticisms, and unrelated questions. People who are attempting to communicate with a person who continually throws out barriers will often stop talking and they even get angry as they feel misunderstood and frustrated. Healthy minded people are able to communicate with others effectively by avoiding these barriers. They are able to let their partners know what they want regularly and clearly.

1. What can we learn from the first paragraph?

A．Speakers usually pay little attention to what they said and what words and tones they use.

B．Good communication means talking to a person effectively with right tones and speed.

C．Body language and listening skills are highly involved in successful communication.

D．The manner of communication is determined by the listener rather than the speaker.

2. According to the studies, body language ________.

A．makes up 40% of the information received from communication

B．sometimes leads people to misunderstand what others have said

C．can remind the listeners of what the speakers are actually expressing

D．can only be correctly read by people with excellent social skills

3. Which of the following reactions of a listener may create difficulties in communication?

A．Making a summary of what he has heard.

B．Repeating the speaker’s words and ideas.

C．Showing his feeling to the speaker.

D．Bringing in an unrelated topic suddenly.

4. What’s the author’s purpose of writing this text?

A．To emphasize that communication involves more than talking.

B．To introduce different types of non-verbal communication.

C．To suggest ways to effectively communicate with others.

D．To discuss the different effects of good and poor listening skills.