1 . When writing a complaint letter, you should keep it short and to the point to help ensure that your letter will be read in its entirety. If you write a seven-page complaint letter, it’s highly unlikely that someone will sit down and read all seven pages.
The complaint letter should be addressed to the customer service department. The address and contact information of the customer service department should be available on the company’s products or website.
A printed complaint letter should be written in the business letter format, while an e-mail should be sent in the same format but without the heading (your return address, their address, and the date).
In the first paragraph you should make clear what the issue is. Be sure to include the following information: the time of the issue, location, the name of the person on duty, the name of the product, what the problem is, your account number, model number, price and warranty(保修单) information. Be sure to stick with the facts and avoid putting emotions into your letter.
The next paragraph should state what outcome you would like of the problem, if you received poor service, you could request an apology or a coupon (优惠券). If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund.
The last paragraph should thank the reader for the time. You can also politely express appreciation over something you like about their company’s product or service.
Be sure to keep a copy of the letter for yourself and include photocopies of all documents and envelop them with your letter. You should include your telephone number or e-mail address after your printed name so that they can get in touch with you as soon as possible if necessary.
1. Why should you keep the complaint letter short and to the point?| A．Because the longer it is, the more detailed it will be. |
| B．Because it can make sure that the letter is taken seriously. |
| C．Because longer letters can show my emotions. |
| D．Because short letters are more formal business letters. |
| A．In the heading. | B．In the first paragraph. |
| C．In the second paragraph. | D．After the printed name. |
| A．Failed to function well. | B．Met one’s need. |
| C．Was well produced. | D．Was wrongly delivered |
| A．By analyzing causes. | B．By showing differences. |
| C．By describing a process. | D．By following time order. |
2 . Chinese audiences on average spent more time watching entertainment content online in this uncommon year when the battle against COVID-19 is still being fought.
An average consumer has spent 133.9 minutes each day watching TV dramas, a 10 percent increase compared to last year, according to the report. Interestingly, TV romantic dramas make up 36 percent of all 131 new television series this year, ranking the first.
In the overseas market, Chinese dramas are seeing a rise in popularity, such as hit costume dramas Three Lives Three Worlds, The Pillow Book, and The Romance of Tiger and Rose. The report shows that subscribers (订阅者) of WeTV, the overseas version of Tencent Video in more than 110 countries and regions, have risen 175 percent over last year, with time spent watching these programs up 300 percent year-on-year.
Shows with strong female roles are more popular, like the hit series Nothing but Thirty, I Will Find You a Better Home and A Murderous Affair in Horizon Tower, the report said. It also found that a quality trailer (预告片) played an important role in drawing an audience, as about 90 percent of consumers pick their choices from trailers.
As a result of the six-month shutting down of Chinese cinemas, a number of people have chosen watching films online.
Through Nov. 30, a total of 15 online films have earned more than 10 million yuan, propelling the annual box office income on Tencent Video to nearly 500 million yuan this year. While TV series are almost "dominated" by female audiences, men are favored online movies more. Nearly 70 percent of online film viewers are men, whose favorite themes center on fantasy, comedy and adventure.
1. The shows with strong female roles are mentioned except .| A．Nothing but Thirty |
| B．I Will Find Your a Better Home |
| C．The Romance of Tiger and Rose |
| D．A Murderous Affair in Horizon Tower |
| A．protecting | B．pushing | C．stopping | D．beating |
| A．Chinese audiences spent more time online due to the COVID-19. |
| B．Chinese dramas have made success in the overseas market. |
| C．A quality trailer plays an important role in consumers’ choices. |
| D．Compared with males, females have a more preference for online film. |
3 . As I lie here in my hot, uncomfortable hospital bed, all I can think about is how badly I want to leave this place. It has been four days of doctors giving bad news, medicine injections, procedures, MRIs and restless nights. I have been able to eat one meal a day due to the surgeries I was scheduled for later. I ask my mom to bring me my car keys and on my key chain, there is a soft piece of leather made from my first baseball glove. She looks worried and sad, handing the keychain to me. In the fibers of the leather are so many memories that have transformed me as a person.
I grab my keys and touch a smooth piece of leather. It is a nice coffee brown and about 3 inches in length. Every time I touch it, I think of one thing - baseball. The key chain is made from my first baseball glove that I cherished so much It carries great moments like championships as well as moments when I strike out and lose. Each one has transformed me not only as a baseball player, but as a person.
All of a sudden, my nurse walks in and I jump when I hear her voice. She didn't mean to interrupt , but I need more medicine. Once she leaves, I focus back and grasp the cowhide. I rub my fingers up and down just feeling this reminder of the game. It takes me on a wild road trip through my brain and I am stopping at each baseball memory. This time I begin to picture the people that are involved in my baseball life.
I open my eyes, realizing the road trip that I used to be on has gone with the wind. My gaze shifts to the clock on the opposite wall. Almost an hour has passed! Even in tough times the things and people you love can help you escape and you will get over all the difficulties.
1. What makes the author’s mother worried?| A．the author's skill in baseball. |
| B．the author's attitude to his life. |
| C．the author's present situation. |
| D．the poor condition of the hospital. |
| A．It brings back plenty of memories. |
| B．It is soft and comfortable to touch. |
| C．it has witnessed his great moments. |
| D．It is made from one of his baseball gloves. |
| A．Medicine. | B．Baseball. | C．Glove. | D．Leather. |
| A．The author feels depressed. |
| B．The author is confident of his future. |
| C．The author cherishes his past experience. |
| D．The author feels tired of the life in the hospital. |
4 . I have always found the Chinese to be a very polite people. In particular, Chinese frequently compliment (称赞) foreign friends on their language skills, knowledge of Chinese culture, professional accomplishments, and personal health. Curiously, however, Chinese are as loath to accept a compliment as they are eager to give one. As many of my Chinese friends have explained, this is a sign of the Chinese virtue of modesty.
I have noticed a difference, though, in the degree to which modesty is emphasized in the United States and China. In the US, we tend to place more emphasis on “seeking the truth from fact”, thus, Americans tend to accept a compliment with gratitude.
Chinese, on the other hand, tend to reject the compliment, even when they know they deserve the credit or recognition which has been awarded them. I can imagine a Chinese basketball fan meeting Michael Jordan of the Chicago Bulls. He might say, “Mr. Jordan, I am so happy to meet you. I just want to tell you, you are the best basketball player in the world; you’re the greatest!” to which Jordan would probably respond, “Thank you very much. I really appreciate it! I just to try to do my best every time I step on the court.” If an American met Deng Yaping, China’s premier pingpong player, he might say much the same thing: “Ms. Deng, you’re the best!” but as a Chinese, Deng would probably say, “No, I really don’t play all that well. You’re too much kind.”
Plainly, Americans and Chinese have different ways of responding to praise. Ironically, many Americans might consider Ms. Deng’s response the less modest, because it is less truthful—and therefore less sincere. Americans generally place sincerity above manners; genuine gratitude for the praise serves as a substitute for protestations of modesty. After all, in the words of one of my closest Chinese friends, modesty taken to the extreme is pride.
1. What does the underlined word “loath” in paragraph 1 refer to?| A．Polite. | B．Uncertain. | C．Curious. | D．Unwilling. |
| A．To note they do as much as they can each time they play against others. |
| B．To remind readers they are the best players in basketball and table tennis. |
| C．To explain they deserve the credit or recognition for their great contributions. |
| D．To show they as Chinese and Americans are different in accepting praise. |
| A．They think sincerity matters the most. | B．They think her reply is against the fact. |
| C．They think she is too modest to believe. | D．They think manners is more important. |
| A．Education. | B．Sports. | C．Culture. | D．People. |
5 . Do you remember what happened on Sponge Bob Square Pants yesterday? The day before? If so, you may be in need of a TV timeout!
Kids today are watching more TV than they watched before, researchers say. Kids ages 6 to 11 in the United States watch more than three hours of TV each day. Ten years ago, children watched only about two hours and 40 minutes of TV each day.
Why the increase? Experts say more TV shows today are focused, or aimed, at kids.
Some people want to limit kids' TV time. Researchers say that children who watch TV shows for more than three hours a day do not do as well in school. However, some programs can help kids learn. One example is BrainSurge. Some people say the show teaches kids facts.
How do you know whether a TV show can make you smart? Think about what you learn from watching, says Aletha Huston. She is a TV expert. But, she warns, don't spend too much time watching. “Limit the amount you watch. Get off the couch and do something else.”
TV Guide
This pie chart shows how long kids ages 6－11 use different types of TV technology each week.
1. What is the main idea of the text?
| A．Kids today watch more TV than they did before. |
| B．BrainSurge helps kids learn facts. |
| C．Kids do not watch proper TV shows. |
| D．More TV shows today are created for kids ages 6－11. |
| A．unusual | B．aimed | C．suitable | D．pleasant |
| A．Three. | B．Five. | C．Four. | D．Six. |
| A．Video games | B．DVD | C．VCR | D．TV |
6 . Have you ever noticed that the stars sometimes appear brighter in December, January and February? There's a link between cold air and the night lights. "Part of it is that it tends to be drier in the winter," said Diane Tumshek, an astronomer at Carnegie Mellon University in Pittsburgh, Pennsylvania. Even though it's invisible, moisture can change the way light moves through the air. And in the summer, moisture can make stars appear more dull.
Air temperature is also what puts the twinkle twinkle in the little stars. "Even on very clear nights, some of the atmosphere is cooler, and some of the atmosphere is warmer,” said Tumshek, who also works with the Allegheny Observatory. And when the light from a star passes through those bubbles of varying temperatures, "it bends and shifts the light, so that we are seeing stars appear to dance or twinkle,” she said.
For star lovers in the United States, there's another factor that comes into play for bright winter stars, although this is a matter of coincidence. During Earth's journey around the sun, “there are just simply more bright stars visible from the Northern Hemisphere in the winter sky," Tumshek said. If you really want to see a shiny star, just try to find a burning ball of gas called Sirius near the horizon. At 8.6 light-years away, Sirius is relatively close to Earth and the brightest star visible in the night sky. It is also large — nearly twice as big as our sun and 20 times as bright. So this winter, when the world turns cold and it seems like we should be spending more time indoors, consider asking an adult to go exploring outside. With a warm coat and a clear sky, any night can be turned into a treasure hunt. All you have to do is look up.
1. What does the underlined word "dull" in Paragraph 1 probably mean?| A．not shiny | B．not exciting | C．not severe | D．not smart |
| A．By changing the bubbles around them. | B．By putting the twinkle twinkle in them. |
| C．By varying the direction of the light from them. | D．By making the stars dance and twinkle in the sky. |
| A．It can be found at any night. | B．It is 20 times as bright as the sun. |
| C．It is a burning and shiny ball. | D．It is closer to Earth than other stars, |
| A．To advocate stargazing in winter, | B．To call on people to focus on stars. |
| C．To present new research results about stars. | D．To explain why stars are more visible in winter. |
7 . McKenzie grew up at a farmhouse. Initially, the fence around the property was old and had several large gaps, so I strengthened the bottom with chicken wire and thought all was well. McKenzie would spend his days frolicking (嬉戏) in the large yard while Connie and I were at work and Sophie was at school.
One day, while on a job in the area, I stopped home to visit. As I pulled up to the driveway, I saw McKenzie outside of the fence playing in the daisies, dancing and nosing at a large butterfly hovering just out of his reach. I watched McKenzie enjoying himself until, suddenly, he realized he wasn’t alone. He took one look at me and fled to a hole under the fence, wriggling (扭动) back into the yard. He ran around to the back of the house, the place where he was usually asleep when we came home. As I stood and watched, McKenzie then proceeded to come around the corner of the house, stretching as if he had just woken up. Then, continuing his act, he looked at me as if he had just noticed I was home and excitedly came up to the fence, where he sat in his “proud boy” stance (姿态), as if he had been good all day and was glad to see me! I laughed as I opened the gate, and then I stood and gave him a frown. With my hands on my hips, I asked the little faker where the hole was. To my surprise, he lowered his ears and dejectedly walked over to the spot in the fence he had earlier wriggled through and sat down, looking at me. I laughed so hard that I cried.
1. Why did McKenzie run back when he saw the author?| A．Because he messed up the house. | B．Because he killed a butterfly. |
| C．Because he was afraid to be scolded. | D．Because he was tired of playing alone. |
| A．Disappointedly. | B．Passionately. | C．Delightedly. | D．Indifferently. |
| A．Critical. | B．Ironic. | C．Lighthearted. | D．Sympathetic. |
| A．An Unforgettable Experience | B．McKenzie, a Fantastic Actor |
| C．A Lesson from a Clever Dog | D．McKenzie, a Loving Family Member |
8 . Slowly but surely, we’re moving closer and closer to 5G world. From smart-home security to self-driving cars, all the internet-connected devices in our life will be able to talk to each other at lightning-fast speeds with reduced delay. Objectively speaking, the fastest 4G download speeds in the US top out at an average of 19.42Mbps. But by comparison 5G promises gigabit (千兆) speeds.
“5G is one of those heralds (使者),along with artificial intelligence, of this coming data age.” said Steve Koenig, senior director of market research for the Consumer Technology Association. The self-driving vehicle is a great emblem of this data age, and that is to say, it is a sign of time, because with one single task, driving, you have massive amounts of data coming from the vehicle itself, and a variety of sensors are collecting a lot of information to model its environment as it moves. It’s pulling in data from other vehicles about road conditions down the lane. It could be weather information, and also connected infrastructure (基础设施) construction. There’s lots of data behind that task, which is why we need the high speed.
And virtual reality glasses and headsets haven’t yet broken the mainstream, but tech companies are joyfully betting that these devices will eventually replace our smartphones. With 5G, that could actually happen. This is notable because companies such as Apple are reportedly developing AR glasses to assist — or even replace — smartphones.
Ericsson stated at February's Mobile World Congress how smart glasses could become faster and lighter with a 5G connection, because instead of being weighed down with components, the glasses could rely on hardware for processing power.
But don’t get too excited. There’s still a lot of work to be done in the meantime, including various trials to make sure the radios play nicely with hardware and infrastructure construction so 5G isn’t concentrated only in big cities.
1. What is the first paragraph mainly about?| A．The security of 5G. | B．The present world of 5G. |
| C．The future of 5G. | D．The super speed of 5G. |
| A．exhibition | B．symbol | C．sponsor | D．explanation |
| A．They will be heavier than present ones. | B．They will process power on their own. |
| C．They will bring a big fortune to tech companies. | D．They will take the place of smartphones. |
| A．How to fully expand 5G coverage. | B．How to effectively reduce 5G trials. |
| C．How to nicely operate 5G hardware. | D．How to widely construct 5G big cities. |
9 . Jack was born without eyes. He was very lucky as he grew up having other kittens (young cats) to socialize (交往) with, and was used to people from the moment he was born. However, when it came time to find the kittens homes, no one knew where Jack would end up.
That’s when I got an e-mail from my friend. All she asked was “Do you still want one of the kittens? There’s one here with no eyes and no one would like to take him”. Without thinking I told her that I did want the kitten.
When we first brought him home, Jack stayed mostly in my room. After about a day he had no issues running around and climbing on everything. At times he gets lost in the house, he’ll stop. But we just call his name and talk to him and it isn’t long before he finds his way back to us.
A few weeks after getting Jack, we got a new cat named Bear. Jack and Bear have become best friends. It doesn’t matter that he can’t see. He always knows when Bear is around. He’ll run across the yard straight to Bear and wrap his front legs around his neck in a big hug. They run after each other around and wrestle (摔跤). They’ll lie down in the grass together when tired.
Jack is truly an inspiration. I’ve owned lots of kittens in my life, but Jack is the happiest and most playful. He doesn’t feel sorry for himself. He doesn’t need pity. I think Jean, owner of Gumbo, another eyeless cat, said it best when she told me that cats don’t have disabilities; they have adaptability.
1. Why did Jack come to the author’s home?| A．The author cared for an eyeless cat. |
| B．The author didn’t mind whether he was blind. |
| C．No other young cats kept him company. |
| D．The author’s friend begged the author to take him home. |
| A．Jack often wrestles with Bear indoors. |
| B．Jack likes to play with a new eyeless cat. |
| C．Jack quickly adapts to the new environment. |
| D．Jack is good at talking and playing with people. |
| A．Trouble. | B．Fun. | C．Luck. | D．Business. |
| A．A cat has nine lives. | B．All is well that ends well. |
| C．God helps those who help themselves. | D．A good beginning makes a good ending. |
10 . A robot called Bina48 has successfully taken a course in the philosophy of love at Notre Dame de Namur University (NDNU), in California.
According to course instructor William Barry associate professor at NDNU, Bina48 is the world's first socially advanced robot to complete a college course, an achievement he described as “remarkable." The robot took part in class discussions, gave a presentation with a student partner and participated in a debate with students from another institution.
Before becoming a student, Bina48 speared as a guest speaks in Barry's classes for several years. One day when addressing Barry's class, Bina48 expressed a desire to go to college, a desire that Barry and his students enthusiastically supported. Rather than enroll Bina48 in his Robot Ethics: Philosophy of Emerging Technologies course^ Barry suggested that Bina48 should take his course Philosophy of Love instead. Love is a concept Bina48 doesn't understand, said Barry Therefore the challenge would be for Barry and his students to teach Bina48 what love is.
"Some interesting things happened in the class," said Barry. He said that his students thought it would be straightforward to teach Bina48 about love, which, after all, is "fairly simple — it's a feeling," said Barry. But the reality was different. Bina48 ended up learning "31 different versions of love," said Barry, highlighting some of the challenges humans may face when working with artificial intelligence in future.
Bina48 participated in class discussions via Skype and also took part in a class debate about love and conflict with, students from West Point. Bina48's contribution to the debate was filmed and posted on YouTube. It was judged that Bma48 and NDNU classmates were the winners of this debate.
In the next decade, Barry hopes Bina48 might become complex enough to teach a class, though he says he foresees robots being used to better the teaching and learning experience, rather than replacing instructors completely。
1. What was Bina48's performance like in class?| A．Unattractive. | B．Impractical. |
| C．Unbelievable. | D．Extraordinary. |
| A．Giving a speech to. | B．Consulting with. |
| C．Dealing with. | D．Sending a letter to. |
| A．It was impossible for Bina48 to learn about love. |
| B．It was quite difficult for Bina48 to learn about love, |
| C．Humans can launch, a challenge to artificial intelligence. |
| D．Artificial intelligence may somehow be superior to man. |
| A．It will surely be able to serve as a teacher. |
| B．It will completely take the place of instructors. |
| C．It will be able to promote learning and teaching. |
| D．It will be smart enough to control human beings. |
