1 . When writing a complaint letter, you should keep it short and to the point to help ensure that your letter will be read in its entirety. If you write a seven-page complaint letter, it’s highly unlikely that someone will sit down and read all seven pages.
The complaint letter should be addressed to the customer service department. The address and contact information of the customer service department should be available on the company’s products or website.
A printed complaint letter should be written in the business letter format, while an e-mail should be sent in the same format but without the heading (your return address, their address, and the date).
In the first paragraph you should make clear what the issue is. Be sure to include the following information: the time of the issue, location, the name of the person on duty, the name of the product, what the problem is, your account number, model number, price and warranty(保修单) information. Be sure to stick with the facts and avoid putting emotions into your letter.
The next paragraph should state what outcome you would like of the problem, if you received poor service, you could request an apology or a coupon (优惠券). If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund.
The last paragraph should thank the reader for the time. You can also politely express appreciation over something you like about their company’s product or service.
Be sure to keep a copy of the letter for yourself and include photocopies of all documents and envelop them with your letter. You should include your telephone number or e-mail address after your printed name so that they can get in touch with you as soon as possible if necessary.
1. Why should you keep the complaint letter short and to the point?| A．Because the longer it is, the more detailed it will be. |
| B．Because it can make sure that the letter is taken seriously. |
| C．Because longer letters can show my emotions. |
| D．Because short letters are more formal business letters. |
| A．In the heading. | B．In the first paragraph. |
| C．In the second paragraph. | D．After the printed name. |
| A．Failed to function well. | B．Met one’s need. |
| C．Was well produced. | D．Was wrongly delivered |
| A．By analyzing causes. | B．By showing differences. |
| C．By describing a process. | D．By following time order. |
2 . Chinese audiences on average spent more time watching entertainment content online in this uncommon year when the battle against COVID-19 is still being fought.
An average consumer has spent 133.9 minutes each day watching TV dramas, a 10 percent increase compared to last year, according to the report. Interestingly, TV romantic dramas make up 36 percent of all 131 new television series this year, ranking the first.
In the overseas market, Chinese dramas are seeing a rise in popularity, such as hit costume dramas Three Lives Three Worlds, The Pillow Book, and The Romance of Tiger and Rose. The report shows that subscribers (订阅者) of WeTV, the overseas version of Tencent Video in more than 110 countries and regions, have risen 175 percent over last year, with time spent watching these programs up 300 percent year-on-year.
Shows with strong female roles are more popular, like the hit series Nothing but Thirty, I Will Find You a Better Home and A Murderous Affair in Horizon Tower, the report said. It also found that a quality trailer (预告片) played an important role in drawing an audience, as about 90 percent of consumers pick their choices from trailers.
As a result of the six-month shutting down of Chinese cinemas, a number of people have chosen watching films online.
Through Nov. 30, a total of 15 online films have earned more than 10 million yuan, propelling the annual box office income on Tencent Video to nearly 500 million yuan this year. While TV series are almost "dominated" by female audiences, men are favored online movies more. Nearly 70 percent of online film viewers are men, whose favorite themes center on fantasy, comedy and adventure.
1. The shows with strong female roles are mentioned except .| A．Nothing but Thirty |
| B．I Will Find Your a Better Home |
| C．The Romance of Tiger and Rose |
| D．A Murderous Affair in Horizon Tower |
| A．protecting | B．pushing | C．stopping | D．beating |
| A．Chinese audiences spent more time online due to the COVID-19. |
| B．Chinese dramas have made success in the overseas market. |
| C．A quality trailer plays an important role in consumers’ choices. |
| D．Compared with males, females have a more preference for online film. |
