1 . I log onto a computer at the doctor’s office to say I have arrived and then wait until a voice calls me into the examination room. There, a robotic nurse ______ me onto the scales and then takes my blood pressure. Some time later, in steps the ______, who is also a robot. He notes down my ______ and gives me a prescription (处方). I pay for my visit using a credit card and return home without having met another human being. This is my terrible vision of the future, which hasn’t happened ______ yet.

I should say I really do like many aspects of ______. I am a big fan of air conditioning in summer and heaters in winter. But I am writing this because I don’t want machines to ______.

When I call my dentist’s office and actually get a human being on the line, I am ______. But when I see the introduction of yet more self-service checkout stations at the grocery store, I feel like ______ “When it comes to cashiers (收银员), make mine a(n) ______, please!”

After all, human cashiers sometimes ______ you a store coupon (优惠券) for items you are buying.

Even more than that, real-life cashiers often take an interest in particularly cute children, which can ______ young mothers’ day. A cashier may also show pity on an elderly person ______ to get that last penny out of his purse.

Machines can be ______ and cost-effective and they often got the job done just fine. ______ they lack an element so important to everyday life.

Call it the spirit, the soul or the heart. It is ______ no machine will ever have. It is human being that encourages us to smile at others, which nay be what they need at that moment.