1 . 听下面一段较长对话，回答以下小题。
1. Why did the man call the woman?

A．He wanted the store to give him a refund.	B．He has doubts about the furniture delivered.
C．He had to change the delivery time.	D．He wanted to order some other furniture.

2. What did the woman ask the man to do?

A．Send the furniture back to the store.	B．Buy another brand of furniture.
C．Collect the furniture he ordered.	D．Describe the furniture he received.

3. What did the woman promise to do for the man?

A．Check the bill.	B．Apologize to his wife.
C．Replace the chairs.	D．Give the money back.

4. What did the woman do at the end of the conversation?

A．She recommended a new style.	B．She greeted the man’s children.
C．She offered some gifts to the man.	D．She apologized to the man once more.

2 . 听下面一段独白，回答以下小题。
1. What did the drivers on the motorway to Warsaw find?

A．The road was blocked.	B．The road was flooded.
C．The road was frozen with snow.	D．The road was covered with spilled gas.

2. What did the report say about the accident?

A．A truck hit a barrier and overturned.	B．The truck driver slept while driving.
C．The heavy snow made driving difficult.	D．A truck plunged into a pool of chocolate.

3. What did the firefighter representative tell the local TV?

A．It was lucky that no passenger got injured.	B．It was hard to remove the spilled substance.
C．It was long before the cleanup was finished.	D．It was difficult to contact the manufacturer.

3 . 听下面一段独白，回答以下小题。
1. What were the college students in both groups required to do in the study?

A．To install some audio equipment in a lab.	B．To test their eyesight using a phone app.
C．To send smartphone messages.	D．To solve word search puzzles.

2. What do we learn about many of the students in the second test group after the phone rang?

A．They no longer concentrated on their task.	B．They didn’t go on until the ringing stopped.
C．They called back right away.	D．They wanted to answer the phone.

3. According to the passage, what is the most dramatic impact of using smartphones?

A．A decline in sports activities.	B．A rise in emotional problems.
C．A decline in academic performance.	D．A reduction in the amount of sleep.

5 . What does the man mean?

A．He will be back soon to repair the computer.

B．It will take longer to reconnect the computer to the net.

C．He has solved more complicated problems than this.

D．A lot of problems will be solved online tomorrow.

6 . What does the man ask the woman about?

A．Why her phone was disconnected.	B．Why he could not get through to her.
C．Why she didn’t leave him a message.	D．Why she refused to answer his call.

8 . What do we learn about Mr. Black from the conversation?

A．He found his wallet in his car.	B．He went to the lost-and-found office.
C．He asked the woman to pick up his car.	D．He left his wallet with his car in the garage.

9 . What does the man mean?

A．The show he directed turned out to be a success.

B．He enjoyed watching those comedies by famous directors.

C．TV comedies have not improved much since the 1980s.

D．New comedies are exciting just like those in the 1980s.