1 . 听下面一段较长对话，回答以下小题。
1. Who is the woman?

A．A shop assistant.

B．The man’s wife.

C．A cashier.

2. What is the man going to do with the blouse?

A．Return it.

B．Pay for it.

C．Exchange it.

2 . 听下面一段较长对话，回答以下小题。
1. What type of tea does the woman prefer?

A．Brown tea.

B．Green tea.

C．Flower tea.

2. How will the man make the payment?

A．In cash.

B．By cellphone.

C．By credit card.

3 . 听下面一段较长对话，回答以下小题。
1. Where does the conversation most probably take place?

A．At home.

B．At the cleaner’s.

C．At a clothing store.

2. What is the right way to wash the sweater?

A．By hand.

B．By dry cleaning.

C．By machine.

3. How does the woman probably feel now?

A．Sorry.

B．Angry.

C．Strange.

4 . 听下面一段较长对话，回答以下小题。
1. What is the man complaining about?

A．Not getting the promised discount.

B．The impolite attitude of the salesman.

C．The poor quality of the goods he bought.

2. What will the woman give to the man?

A．An extra discount.

B．Some money.

C．A letter of apology.

5 . 听下面一段较长对话，回答以下小题。
1. Why does the woman make the call?

A．To complain.

B．To apologize.

C．To praise.

2. What does the woman like about the shirt?

A．Its size.

B．Its style.

C．Its color.

3. What does the woman prefer doing?

A．Getting her shirt changed.

B．Getting her money back.

C．Buying another small shirt.

4. How will the woman probably feel about the result?

A．Embarrassed.

B．Worried.

C．Satisfied.

6 . 听下面一段较长对话，回答以下小题。
1. Which of the following will the man pick?

A．One-week membership.

B．One-month membership.

C．Three-month membership.

2. What does the woman think of the one-week membership?

A．Cheap.

B．Suitable.

C．Expensive.

8 . 听下面一段较长对话，回答以下小题。
1. What does the man like about the shoes the woman shows first?

A．The style.

B．The color.

C．The designer

2. How much will the man pay?

A．180 yuan

B．720 yuan.

C．360 yuan

9 . 听下面一段较长对话,回答以下小题。
1. What does the man dislike about the jacket at first?

A．Its design.

B．Its color.

C．Its material. 、

2. What is the man going to do?

A．Try on a medium purple jacket.

B．Find out a small black jacket.

C．Buy a medium white jacket.

10 . You run into the grocery store to pick up one bottle of water. You get what you need, head to the front, and choose the line that looks fastest.

You chose wrong. People who you swear got in other lines long after you are already checked out and off to the parking lot.     1    .

It turns out, it’s just math working against you; chances are, the other line really is faster.

Grocery stores try to have enough employees at checkout to get all their customers through with minimum delay.     2    . Any small interruption — a price check, a chatty customer-can have downstream effects, holding up an entire line.

…

A．Why does this always seem to happen to you?

B．So why don’t most places encourage serpentine lines?

C．Some of the may have stood in a queue for almost an hour.

D．The chances of your line being the fastest are only one in three.

E．How high is the probability that you are in the fastest waiting line?

F．With three registers, this method is much faster than the traditional approach.

G．But sometimes, as on a Sunday afternoon, the system gets particularly busy.