2 . Nicholas Rilling is a bright-eyed, active 5-year-old boy, normal in every way. What is _________ is that he’s that way today after three days’ _________ that happened because of his being underwater without _________ for some 8 minutes.

It was Oct, 17. The Maryland family were enjoying a vacation at a beach resort (旅游胜地) in Puerto Rico. The shallow (浅的) water suggested no _________. But after a while when Kent Rilling _________, he couldn’t find his son Nick!

The sunlight dancing on the water made it difficult for Kent to see where his son was. After an anxious and hurried _________ up and down, he suddenly found his son _________ face-up on the bottom, his eyes open, his body _________.

“He just looked gray and his _________ black,” Kent said. “We picked him up, ran him up to the __________ and just started CPR (心肺复苏) at once.”

For three days in hospital, Nick __________ unconscious (无意识的), his breathing assisted by a breathing machine. The whole time, from the beginning when her husband brought Nick to the beach to give first aid (急救) as a crowd of other __________ gathered around, Cynthia Rilling kept taking pictures and videos of what was going on.

“__________ as I was, I knew in my heart he was going to __________. There was no way God was going to take our son from us. And I just said, ‘I am going to take pictures so he can see the __________ he went through when he grows older.’”

The family kept praying at his bedside, talking to him, hoping for a __________. Finally, on the fourth day, when his parents asked him what __________ he liked, “Sponge Bob Square Pants,” he answered.

After five days, Nick was well enough to __________ hospital, showing no ill effects from his __________ experience. The doctors and nurses organized a “__________ party” for him, and Nick was happy to watch his Sponge Bob Square Pants on TV.

3 . A family vacation has been saved thanks to a stranger who helped the _______ travelers after learning about their trouble on social media.

The Melrose family had been in the _______ of a 4,000-kilometer road trip across Australia when _______ their car _______ down. Daryn Melrose, his wife and Iwo daughters had left their home in Gippsland with two boats _______ together so they could _______ in the National Sailing Championships in Darwin. Since the youngsters had spent all year _______ for the competition, they were heartbroken over the idea that all of their efforts had been in _______ . But with 620 miles standing between them and _______, it seemed as if they had no choice but to __________ their dreams of competing.

Upon learning about their__________，ABC News made a social media __________ with the   hopes that one of their __________ would help the family. As fate (命运)would have it, Darwin liver Rodney Sims saw the plea (请求)of__________ the family. Sims told ABC News that about 30 years ago he met with a similar situation with a broken-down car and someone helped him out. And it was his time to __________ .

Sims then drove his truck all the way to where the family was staying. They were   all __________ on seeing Sims, truck coming to __________ them. Then, he brought the family all the way back to Darwin. Needless to say, the stranger's act of kindness __________ all the family members. Daiyn and his family thought it was a legend (传奇)and they all thought Sims was__________ and they could not be more __________ for his efforts.

4 . Last year, I went through every high school senior’s nightmare: I was ________ by all the colleges I applied to. It’s not that I was a bad ________. So when I got turned down, I got into a ________. I thought there was only one path to ________, and I wasn’t on it. While all my friends had many choices, I was left ________ what future I could have.

When my panic ________, I signed in a community college. I wasn’t ________. I thought the incompetent teachers ________ their students’ sleep in class. I was so wrong. The ________ of my professors were so poetic, and my classmates were ________—they could figure out kinds of difficult things.

I decided to give myself a year of ________. Aside from required courses, I ________ a range of classes. I know it seems like some ________ classes, but it allowed me to ________ what I want. I used to have this idea that I had to rush to ________ a certain level of success by a certain age. But a year of community college has taught me to ________, and to recognize that things take time to ________. I still hope to transfer to a four-year ________ next year, but now I am a more mature person.

Being around the ________ has made me realize that I’m not late ________. There’s more than one way to get to where you want to go.

5 . Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But,_______, words of wisdom are soon forgotten. Once companies have attracted customers they often_______the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business—_______that the customer remains a customer._______to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing_______, this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.

Only now are organizations beginning to wake up to those lost opportunities and calculate the_______implications. Cutting down the number of customers a company loses can make a big_______in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to_______increases of between 25 and 85 per cent.

In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and_______never returns, is losing the company thousands of dollars in__________profits (more if you consider how many people they are likely to tell about their bad experience).

The logic behind cultivating customer__________is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to__________them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between retaining customers and making profits.__________customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price__________, and may provide free word-of-mouth advertising. Retaining customers also makes it__________for competitors to enter a market or increase their share of a market.