1 . Dr Max is a thoughtful and devoted expert. I couldn’t agree more with Dr Max’s ____ that the empathy (移情) shown by a doctor is the key in a patient’s evaluation of the ____ received.

While having a colonoscopy (结肠镜检查) without sedation (镇静剂), I was working hard to keep myself ____ by using techniques learned to ____ panic attacks. As the camera ____ the twists and turns of my bowel, the specialist ____ I was quietly humming a tune to myself. He asked what the ____ was and I replied, “Puff the Magic Dragon.” However, I ____ that I only knew two ____ of the song.

The specialist then started ____ along with my humming and agreed that he also only knew two lines. He asked the student observing to google the lyrics. When the student ____, he explained that anything they can do to help a patient through a difficult ____ was worth doing. ____ with the words we then sang along for the rest of the process!

Not only do I remember this years later, but when ____ by the student afterwards my advice was to learn from the specialist’s bedside manner as it was so ____.

2 . When she was 86, Mom moved to our city. My husband, Kevin, and I found a lovely apartment for her. I was happy to help take care of her ________ she arrived.

The day after she moved in, she called me to ________ about the food at the facility. “The pizza was like rubber. I couldn’t ________ it.” “Mom, you’re complaining to me. Wouldn’t it make more sense to tell someone who can ________the problem?” We hung up. This was only her second day here! And week after week, Mom found more to complain about.

When with my friend Beth, I spent 20 minutes sharing how Mom’s attitude

________ me. “She seems ________. After everything Kevin and I do for her, all we hear is what she doesn’t like.” As the words spilled from my lips, I realized that I’d developed the same ________ of complaining that annoyed me so much in Mom.

I decided to keep a better watch on my ________. Things went fine for a few weeks. But soon I felt powerless to ________ by myself and couldn’t help complaining to Beth about Mom’s ________ again.

A few days later, I received a journal from my friend Torry. On the first page, he had written, “Jeanette, I use such a journal every day to ________ things I’m thankful for.” I wrote three things I was grateful for. ________ filled my heart. Maybe this was it. It was a joyous ________ that helped me overcome the complaining—Gratitude.

Over the next few months, as I continued, I noticed little things I’d ________. Life was handing out gift after gift, including Mom, complaints and all. I couldn’t change her; I could only________ her.

3 . It was a cold and rainy day in March. Across the room in the retail store where Mandy ______, sat Laura, a woman about Mandy's age .Other workers did not ______ Laura; they thought of her as ______ and so did Mandy.

But sweeping the ______ from her eyes, Mandy made up her mind to say something kind to Laura. Finally, she managed, "Do you know, Laura, that I’ve worked in this room with you for several years? And when I ______ every time, I see your head silhouetted（使呈现轮廓）against the window there behind you. I think you have the prettiest profile and hair that I have ever ______ on anybody. "Her words were not false ______. She meant it.

Laura looked up and said, “That’s the first kind word anybody has ever ______ to me since I’ve worked here.” After that, they often talked to each other after work. Through their ______, Mandy realized that Laura's coldness was not ______ arrogance（傲慢）, but to shyness. They soon became friends. Other colleagues soon began to ______ Laura in their activities, and she blossomed like a flower that, for the first time, had found sunlight. The right words made all the ______ when spoken in kindness.

Words carry the ______ to tear down or to build up. When they are both sincere and kind, they are instruments that __ great power. Never ignore the potential and power of ______.

4 . My grandma told me about angels. She said they came knocking at the door of our __, trying to __ a message to us. Grandma explained, "Angels never say 'hello. 'Their __ is always 'Arise and go forth!' Then, it is your __ to take action. "

During the following years, the angel's messages came very often, in a never-ending __. However, there was one time when the knocking __. It happened when my daughter, Lilly, had her left hand badly hurt in an accident.

During that time I often cried and did not have the __ to do anything. No angels __.

When we took her back to Orthopedic Hospital for the eighth operation, I noticed a young teenage girl in the next bed. She was optimistic and full of energy.

"My name is Tony Daniels, "she smiled. "I go to the handicapped (残疾的) high school. You se, I had polio (小儿麻痹症). "

I gasped (倒吸气), " __ you aren't handicapped!"

"Oh, yes, you are right, "she replied. "We are never handicapped as long as we can __ someone else. "

__ I heard it! The knock at the door of my heart!

I called IBM and asked the office manager if they had one-hand touch-typing charts. He __, "Yes, we do!?"

Soon Lily learned to touch-type all of her homework for her English class. Her English teacher that year was a polio victim. His right arm hung helplessly by his side. Knowing her story, he said, "Being able to __ has always been my dream. "

"The back of my charts has the other hand. I'll __ you!" Lilly told him. After she came home, she said, "Mama, Tony Daniels was right. I'm not handicapped anymore, because I am helping someone else __ his dream. "

5 . Many of us who’re suffering have asked ourselves this question—“Why me?”. Undoubtedly, the question is _________ This way of thinking fuels self-pity and can _________ us. How do we defeat them? When find myself heading toward a pity-party, I try to _________ what I can’t change. I cannot change my adult son but I can change the way _________ with him.

Years ago when my son first came out of _________, I was constantly asking him. ＂Do you plan to participate in the after-care program? Most often, he would _________ me off with a response like, “I was busy this week but plan to look into it soon. ”Finally, I worked hard to get out of my own _________. Now during our frequent telephone conversations, I don’t ask questions or _________ advice but talk about his beloved dog and other _________ topics. Over the years I’ve come to __________ my son with his strengths and weaknesses like everyone else.

I have learned I should avoid __________. In our competitive culture, we’re encouraged to be __________ than others. So when friends tell me about their children’s __________, I tend to compare their good fortune to my family’s misfortune. Instead, I should be grateful that he can afford the rent rather than living in the streets.

Presently, my son is in __________ and I’m involved in a recovery program as well. We both receive tools to __________ “Why me?” and other negative thoughts.

6 . You can learn a lot sitting in a parking lot. One day, I was sitting in my car with my son waiting for my wife who was in the _________. I would look up and _________what was going on outside. Then, I noticed a brand new bright red car park next to my car. A well-dressed woman stepped out of it. She looked _________with a serious look and her eyes were hidden behind sunglasses. I watched her as she headed for the same supermarket and _________what her life was like.

After a while, a truck parked on the other side of the red car. It _________ of burning oil and probably didn’t have many months of life left in its engine. A young mother with four little girls got out. All were dressed in _________ clothes that were most probably _________ at the second-hand store. She gathered them together and headed for the store, laughing and talking all the way.

A while later, I saw the well-dressed lady come out, _________ a shopping cart with several bags of items in it. She put them in the car and drove away quickly. Her eyes were still _________ and there was still a frown (皱眉) on her face. About thirty minutes later, the mother came back with her girls. They had a week’s __________ of groceries in their cart. After putting everything into the truck, the mother took out two __________, broke both in half, and gave each girl a half. They smiled as if the cookies were the most__________ gift in the world.

As they __________, I thought about the two women. I __________ knew who had more money, but I wasn’t sure who really owned more. Actually, there are many kinds of __________, but the most valuable is love. The truth is that one who loves the most, also learns the most, lives the most, gives the most, and grows the most in this life. And the more you share, the more you get.

7 . Allamby started his auto-repair business at the age of 19. Over the years it had grown into two shops, but Allamby______something more. At first, he thought it must have to do with______his business. So at age 34, he______to go for his bachelor’s degree in business management.

After taking classes part-time over the next five years, Allamby was told he had to take biology to get his______. Attending biology class reawakened his______dream. “After the first day, I remembered the feeling of wanting to be a doctor______when I was younger,” Allamby says.

So a______Allamby walked into that biology class at age 39. He was______to live his dream. With the______of his family, he decided to______business school. Instead, he took the science classes he’d need for a second______as a doctor. And so in 2015, Allamby cut______with his past. He sold off his two shops. Then he started at Medical University.

In 2019, at age 47, Allamby______Allamby, MD (医学博士). He took a job in emergency medicine at Cleveland Clinic Akron General.

It’s a small______to pay for the life Allamby now gets to lead, but he finds his true direction halfway in life. So it’s really never too late for one to ______ his dream.