1 . Whenever you meet someone for the first time, you take great care to make a good impression.     1     When customers call for the first time they will judge you and your organization based on the impression that you make when you take and deal with their calls. Do you know what to say and do in such everyday situation on the telephone?

★Answering the phone politely.

The way in which you answer the telephone say a lot about you.     2     So make sure it’s a good one. Before you pick up the phone make sure that there is a smile on your face. Believe me, you can hear a smile! You should sound friendly and welcoming on the phone even when you’re having a terrible day.

★Transferring (转移) calls.

If someone has reached you or your department by mistake, kindly transfer them and offer them information on how they can better reach that person next time. For example, you can say, “I’m sorry.     3     Let me transfer you to Ms Smith in Human Resources. If you’d like to reach her directly next time, her extension (分机) is 3556.”

★Taking messages.

Sometimes I’m amazed by the things people tell me when I call a company to speak to someone. I hear everything from “He’s out.” with no explanation, to “He is on the toilet.”       4     The proper response when some is out is something like the following: “    5     Can I help you, or would you like to leave a message?”

A．Treat customers with respect.

B．I’m sorry but she is away from her desk.

C．That’s a little more information than I need!

D．You’ve actually reached the wrong department.

E．The same should be true when you “meet” someone over the phone.

F．Your voice and attitude create the first impression that the caller receives.

G．When you are not the person the caller wants to speak to, politely transfer them to the correct person.

6 . 听下面一段较长对话，回答以下小题
1. When did the girl's father start work on the project?

A．Three weeks ago.

B．A month ago.

C．Six months ago.

2. Where do the speakers live?

A．In the city.

B．In the desert.

C．In the mountains.

3. What is the girl's father's main job?

A．Growing rice.

B．Planting trees.

C．Protecting the grasslands.

4. How does the girl feel in the end?

A．Angry.

B．Proud.

C．Shameful.

7 . 听下面一段独白，回答以下小题。
1. What does the speaker intend to do?

A．Place advertisements in the Olympics.

B．Become a volunteer in the Olympics.

C．Do an interview with Mr. Collins.

2. How did the speaker know the advertisement?

A．From his teacher.

B．On the Internet.

C．On TV.

3. Where does the speaker most probably come from?

A．Britain.

B．France.

C．Spain.

4. What does the speaker think is the most important for the position?

A．Knowledge of winter sports.

B．Volunteer experiences.

C．Communication skills.

8 . Choosing the type of work you’ll do is one of the most important decisions you can make. You can begin by taking the following steps.

Perform a self-reflection. Before making any important decision, it’s a good idea to take time for self-reflection.     1     In this step, you’ll reflect on what kind of work environment you want to be in, what type of work you enjoy, who you want to work with, and more.

Next, take some time to identify your must-haves in a job.     2     It is important to know what you need from a job ahead of time. Once you've determined your must-haves, you can determine jobs that might work for you.

    3     After understanding a bit more about yourself and your needs in a job, start looking for jobs that sound interesting or desirable to you. If there’s a job you don’t know much about, write it down and research it later. You may end up finding an interesting career path.

Research and narrow down your list. After you’ve explored jobs that seem interesting, start researching each one to create a short-list of serious career possibilities.     4    

Apply for jobs and prepare yourself for interviews. Once you've narrowed your list down to one or possibly two career paths, you'll need to apply for jobs and make preparations for the coming interviews.     5    

Hopefully you can find a dream job by following the steps above.

A．Make a list of jobs to explore.

B．Choosing a career is no different.

C．Perform research on the company and role.

D．The goal is to arrive at one or two career paths that you’re excited about.

E．These can range from anything like salary or travel to benefits and location.

F．It can be helpful to explore job postings to understand what employers are looking for.

G．Getting prepared in advance can help you make a good first impression and secure a job offer.