1 . It was the only time in four decades of nursing that I'd had such a terrible problem with a colleague-Rita. She_________to look down on me and I had no idea why. Every kindness I showed produced an unexpected _________ . Our relationship was so impossibly bad.

Now it was eight years later and I retired from _________   , and was certainly tired from ever thinking about that troublesome   _________   . The flu had hit us and my town had sold out of protective _________.I searched for a box of hospital-grade masks I had _________   ; I just knew those masks were in the box by my desk. However, I didn't find the masks, but I found some old, _________ mail-a Christmas card a year ago. That kind of thing is always a treat to _________, but the return address said Florida and I couldn't figure out who I knew there.

I opened the envelope and read the card in astonishment-it was from Rita.“Please _________ me for being such a person,”she wrote. A wave of __________ and forgiveness washed over me. I'm not really a__________ because of a problem with my hands, but there at 11:30 p. m. , I typed out an emotional, of-the-moment message ensuring her that there was no cause for__________，no need for forgiveness because there is only love and gratitude for the __________.

In a matter of seconds,I received a text __________ Honestly speaking,Rita was absolutely __________We became friends again.

2 . This first day of school can be stressful for both parents and children．But for Connor Crites, an 8-year-old Kansas boy living with autism（自闭症）, it was _________ terrible, until another child _________ in．Connor Crites was beginning his second grade at Minneha Elementary School in Wichita, Kansas．But instead of mixing with other children and exploring the playground, Connor _________ himself from others and stood in a corner _________．

Now, unfamiliar social _________ can be challenging for autistic children to_________．But luckily for Connor, the 8-year-old Bob, who was also starting second grade, noticed him _________ and weeping by himself．Without _________, Bob walked over to Connor and took his hand．Still _________ upset, Connor held on to Bob's hand as they walked together into school．

Bob's mother, Courtney Moore, witnessed the __________ and took a quick photo of the boys．She said, "He grabs his hand and walks him to the front door．We waited until the bell rang and he walked him inside of the school．The past is history．They have a firm bond．" Moore ____________ the photo on Facebook and wrote: This lesson is a beautiful example of how friendship can come at the most __________ moments．When Connor's mother, Crites, saw the photo, she was __________ to tears．

"__________ saved my son．It doesn't matter the disability, and it doesn't matter anything, just be kind, and open your heart．It's what we need in this cold world, which __________ us," Crites said．