1 . Companies like Comcast handle several clients (客户). So they are _______ to receive tons of calls dealing with multiple ______ like credit, billing, technical support and more. Kimberly Williams is one of the agents in Comcast. One day, she received a call that ______ changing the caller’s life.

At first, it was like any support call she ______ at work. Dan, the man on the other ______, was calling to ______ some cable problems. However, later in the call, he started ______ incoherently (无条理地). She had a feeling that something wasn’t ______ . Concerned, Kimber called out the customer’s name four times before his phone dropped. She ______ called the attention of her manager through chat, telling her that a caller seemed to have had a stroke. Her manager felt the ______ of the situation. They tried everything they could to save his life.

Dan was ______ he made that call. He was thinking of either doing some yard work or calling Comcast for his cable issues. Then, everything ______ so fast. He didn’t have ______ on his arms, his right foot didn’t work, and he couldn’t make a sound. And the rest of it is history as Kimberly went on to ______ help. Responders went to his home and ______ him to the hospital. Dan received the ______ care he needed. He was recovering and very ______ now.

Dan sent an email to thank Kimberly. Her manager, Jennifer Clark, was also very ______ of what Kimberly did. She praised the ______ for going above and beyond her duties and for how she trusted her instincts and never second-guessed herself. Kimberly’s quick ______ was indeed a matter of life and death.