1 . All of us have co-workers who have trouble being kind. They can be _________ to deal with and can make work a nightmare. But do we know why they are like this? Do we know the _________ behind their actions?

I have a co-worker who has done all she can to make it hard for those _________ around her. We had a particularly hard week and there was a sales _________ of our products because we were in the low season. What’s worse, our sale promotion plan was _________. So she was taking it out on the rest of us. At the _________, I was mad and hurt and was letting her bring me down. Then I stopped and _________ myself. Do I know why she is _________ this way? Do I know what goes on behind closed doors or why she does the things she does?

I _________ my mother once told me that the best way to feel better when you were treated badly is to be kind towards others — especially the one who ____________ you. When she went on a lunch break, I went to the shops and ____________ her a box of chocolates and put an anonymous note with some ____________ words on top along with a smile card.

After she came back from lunch, she opened her ____________ and read the card. She looked around and re-read it again. She then ____________ placed it in her drawer. What made me more ____________ is that she was very calm for the rest of the day and that I often saw her look into her drawer as if to fed ____________ that someone cares.

At the end of the day, I went and said ____________ to her and noticed that the smile card had been ____________ on her noticeboard. She suddenly stood up and ____________ for what she had done. But I just smiled, wished her a ____________ night, and walked away.