1 . When communicating with others, we often focus on what we should say.
Focus fully on the speaker. You can’t listen in an active way if you’re constantly checking your phone.
Display your interest in what’s being said by using body language. Nod occasionally, smile at the person, and make sure your posture is open and inviting.
Avoid interrupting or trying to redirect the conversation to your concerns by saying something like, “you think that’s bad, let me tell you what happened to me.”
A.Try to set aside judgement. |
B.Be aware of individual differences. |
C.It will make you feel more self-confident. |
D.Listening is not the same as waiting for your turn to talk. |
E.Encourage the speaker to continue with “yes”or “uh huh”. |
F.Thinking about something else also implies you are not an active listener. |
G.However, effective communication is less about talking and more about listening. |
2 . Most of us associate awe (敬畏) with something rare and beautiful: nature, music or a spiritual experience. But people can waken awe too, and not just public heroes. Research shows that we can be awed by our nearest and dearest — the people sitting next to us on the couch, chatting on the other end of the phone, looking back at us over Zoom.
Often, interpersonal awe is a response to life’s big, sweeping changes, such as witnessing a baby’s first steps.
Though we can’t make someone else behave in a way that’s awesome, we can prepare ourselves to notice it when they do and boost the emotion’s positive effects.
Question your assumptions. Do you believe your partner is insensitive or your sibling is selfish? There may be a little truth to that, but it’s never the whole tale.
Name awe when you see it. Speaking out “Wow, that was awesome!” is a simple way to help you identify and remember a special experience. Savor (品味) it in the moment and then tell others about it. This will reinforce your positive emotions.
A.Thank the person who awed you. |
B.And recall it or write about it later. |
C.Psychologists call this interpersonal awe. |
D.It’s easy to forget that it can be awesome too. |
E.But interpersonal awe does happen in smaller moments. |
F.Here’s why you should recognize those moments of interpersonal awe. |
G.The story you tell yourself gets in the way of catching people at their best. |
Introduce Yourself
It’s not necessary to be clever when you introduce yourself. Simply focus on being genuine and sincere. When you approach the other person to start the conversation, give him a warm smile and clearly state your name.
Begin the Conversation
Continue the Conversation
If you are building a rapport(关系), feel free to move on to a bit more personal topics to continue the conversation.
When you have run out of things to say or need to move on to do something else, prepare your exit strategy. You may say that you need to use the bathroom or catch up with someone else. Let the other person know how much you enjoyed talking to her.
A.End the Conversation. |
B.Bring up a general topic to begin the conversation. |
C.This will help keep the conversation flowing freely. |
D.If appropriate, make plans to talk again at a later date. |
E.Your conversational partner will feel valued and appreciated. |
F.Explain who you are and why you want to have the conversation. |
G.You may want to ask about his favourite hobby, his career, his classes or upcoming events. |
4 . Apologies are commonly known as a sign of empathy(共情) in the workplace. But over-apologizing or excessively saying sorry when you don’t need to is a bad habit that can weaken your authority, and more importantly, it hurts your pride.
When someone bumps(撞) into you or they’re in your way
When someone bumps into you, saying excuse me or pardon me is more appropriate than saying sorry.
When you have a question
Practice speaking up in meetings without apologizing first. You’re not interrupting or annoying if you have a question, so don’t assume you are.
“Thank you.” These two words are often more powerful than an apology. Try replacing feelings of shame with gratitude. Saying “Thank you. Let’s begin.” acknowledges that your colleagues waited for you.
When someone makes an unreasonable request for your time
Instead, say, “No, I’m not able to do that.” If people make unreasonable requests for your time, it’s wise to learn how to push back.
A.Don’t apologize for taking up space |
B.We cannot say “no” randomly |
C.When a colleague offers you good advice |
D.When you’re late for a meeting and make others wait |
E.If you find yourself falling into the habit of over-apologizing |
F.Remember, saying you’re sorry isn’t necessarily a sign of weakness |
G.Stating your limits and expectations clearly doesn’t mean you’re being difficult |
5 . It goes without saying that everyone has bad days at work. You hit an unexpected problem with a project you’ve been working on for weeks.
When you’re feeling upset about a problem at work, take a minute to think of someone in your life that you’re grateful to and write a sentence or two on a notepad about what you appreciate.
Picking one of those folks out and reminding yourself of why you’re grateful to them has two benefits.
A.You have a quarrel with your beloved. |
B.In those moments, a little gratitude can help |
C.Here are some reasons to explain these situations. |
D.All of us have people in our lives who fit that bill. |
E.Research shows practicing gratitude can make you happier. |
F.You forget the appointment with a VIP customer and keep him waiting. |
G.For one, it gets you thinking about something positive and lifts your mood |
6 . Internal communication, also known as IC, refers to a group of processes responsible for effective circulation of message within an organization. These messages are information that is valuable to the organization and are supposed to be kept confidential(机密的). The means of transferring this information is often done through emails, letters, notice boards, and even with the help of social media like Skype, Zoom, and Google Meet, in the current times.
Honest internal communication is the healthiest way to keep your organization growing. With honesty around the workplace, it is a safer environment for the employees to voice their opinions which could help in the modification of a certain operation that might have been outdated. Other than changes, not opening up to your colleagues can result in frustration and give rise to “gossip culture” at the workplace. When information is not passed out with lucidity, not only does the quality of work get affected but it also gives rise to questioning the worth of the time spent in the company.
An atmosphere of honesty also encourages growth in responsibility, leadership, and self-accountability. If the CEO of a company voices the shortcomings of his team in a respectful manner, it would bring room for each and every employee to take it on a positive note and bring around the change for the one common goal of development of the company that they are working for. This brings a lot of change in the attitude of every individual employee since they start seeing the company that they are working for as an asset that they cherish (珍爱) dearly.
In a workplace, things go both wrong and right, so it is important to both appreciate and criticize when such situations occur from the end of both the leadership and the employees. The positives should be celebrated while the negatives should be taken as positive criticisms that could help the company grow into something better. The main goal of unity and development should always be kept in mind.
1. Which is considered one main character of IC?A.It comes with the times of social media. | B.It exists within the leadership of a company. |
C.It is often kept secret within an organization. | D.It needs a long and difficult process in most cases. |
A.Clearness. | B.Appreciation. | C.Authority. | D.Assistance. |
A.The main responsibilities of the CEO. | B.The importance of unity for a company. |
C.The advantage of a powerful leadership. | D.The role of an honest leadership in a company. |
A.Communicating both the positives and the negatives. |
B.Taking responsibilities bravely for our mistakes. |
C.Trying all possible means to avoid the negatives. |
D.Strengthening unity mainly among the employees. |
7 . Avoid These Mistakes in Your Social Interaction
Breaking into an existing conversation
Timing is everything. If you see two or more people actively engaged in conversation, they’re probably not ready for you to cut in. First, wait for a rest.
Starting talking without having something to say
If someone appears distant or lost in thought, moving into their personal space and saying “hello” is hardly a way to start a conversation. Try asking permission (e.g., “Excuse me, do you mind if I ask you something?”) and make sure you have a fully formed question or comment in mind (e.g., “Are you having a good time?”).
Bringing up controversial(有争议的) topics
If you’re talking to someone new, it’s generally best not to talk about weighty or of-putting topics.
Once you’ve made a connection with each other, keep that connection going by making yourself easy to understand. If you speak different languages, for example, slow your speech and pronounce clearly. If they ask you what you do for work, don’t use a lot of technical expressions.
Talking too much about yourself - or about the other person
It’s often said that people love to talk about themselves, and that asking questions is the secret to good conversations.
A.Being hard to follow |
B.Making too much connection |
C.But that’s not true for everyone |
D.They will lead to a deeper interaction |
E.Then once you have someone’s attention or receive a nonverbal go-ahead |
F.Aim for something simple that you and the other person can observe together |
G.It’s all about creating a comfortable opportunity for the other person to respond |
8 . Getting along with people can be tough.
Accept human nature.
Humans make mistakes. People aren’t always nice. They also have all of the problems that you have in your life.
People are all very different: that’s what makes life interesting. And just like people are all different, the world is also very complex. Every situation is different, always. Just because someone doesn’t make the choice that you would make or just because they take a less efficient or smart path to get where they’re going doesn’t make them wrong.
Practice forgiveness.
Do something together.
A.Think about what your words really say. |
B.Respect that there are lots of valid choices. |
C.The following are some suggestions that can help you in some way. |
D.Everyone is dealing with their own set of problems. |
E.Doing things together is a great way to bond with people and make friends. |
F.Forgive people when they do make mistakes. |
G.Even when someone’s making you mad, thank them for their effort to help or their suggestions. |
9 . As workers return to the office, friends meet up and religious services move from online to in person, people are asking the question: to shake hands or not to shake hands? When the coronavirus (新冠病毒) crisis first began, an event planning business in Kansas City began selling “I Shake Hands” stickers.
Diane Gottsman is a national etiquette (礼仪) expert. She said though the country is entering a time similar to the start of the pandemic, when people wanted to know if others were socially distancing before getting close to them, she does not think the handshake will go away because of the pandemic.
At the beginning of the pandemic, some companies offered to create new workplace rules, such as a no-handshake policy. But there was not enough interest for people.
A.You'd better avoid shaking hands. |
B.The handshake has been around for centuries. |
C.The words were meant to make social situations easier. |
D.Anyway, people long for human interaction and human touch. |
E.Etiquette means the rules making up the correct way to behave in society. |
F.He thinks people are overthinking the question of whether to shake hands or not. |
G.It's a really hard greeting to deny as it has been deep-rooted since we were young. |
10 . Like the rest of us, scientists have long suspected the healing capacity (修复能力) of a good hug. Unlike the rest of us, they’ve gone about trying to prove it.
“Laboratory studies suggest that things like hugs help us feel safer. They can also make us less sensitive to physical pain and less reactive when we’re faced with threatening experiences,” says Michael Murphy. He is a research professor in the department of psychological sciences at Texas Tech University. “This lab work has shown that hugs and other touch behavior are related to stress. The more stress we have, the more our heart rates and blood pressure go up. At this time, hugs and other forms of personal touch may give off all sorts of feel-good chemicals, so that stress can be reduced.”
“There’s a lot that we still need to learn, and there’s a lot we don’t know,” Murphy says. “However, what seems to be rising up is that hugs, as well as other forms of loving and gentle touch, are really powerful. They remind people that they’ re cared about and that they have someone in their corner.”
We expect touch. When we were born, we were placed in our mothers’ arms almost immediately. In that first year of our life, we spend a lot of time being held by other people. And as we grow up, we seek out hugs and touch as a way of connection. I think what we have lost in the past few years are these really easy opportunities to be reminded of connection.”
While he was at Carnegie Mellon, Murphy was the lead author of a hug-centered 2018 article in the scientific journal PLOS One. In a series of interviews with 404 adults over a two-week period, the researchers found that receiving a hug is associated with the attenuation of negative emotions that occur on days with interpersonal conflicts. That is to say, generally, hugs help to reduce the negative impacts that personal conflicts may cause in our daily lives.
1. What can we infer about hugs from the laboratory studies?A.They show people’s good social relationships. |
B.They can cure us of our mental disease. |
C.They can put much pressure on people. |
D.They make us feel calm and at ease. |
A.To recall childhood memories. |
B.To keep connected with others. |
C.To solve relationship problems. |
D.To express their social politeness. |
A.Expression. | B.Influence. |
C.Suffering. | D.Reduction. |
A.The Power of Hugs |
B.How to Reduce Stress |
C.How to Care for Others |
D.The Importance of Interpersonal Relations |