1 . Smiling gives you a happy appearance.    1     People who often smile sincerely connect easily with others and are appreciated more.By smiling, you make a positive impression that will assist in making contacts and reaching your goals.Moreover, smiling makes you feel good.

What does your smile mean as a company manager? Management is serious business! However, most managers are aware of the positive effect that a well-meant smile can have on others.    2     However, there are moments when you'd better not smile： Imagine that you are receiving some bad-news, or you're in the middle of a difficult negotiation.

    3     When someone smiles, we think of pleasure and happiness first, but that interpretation（解释）is not always correct.Imagine, for example, that you stumble on the street and almost person, and that the other person will immediately answer with a smile.    4    

Finding the right balance between showing a happy facial expression and a serious facial expression is an art in itself.We want to come across as being relaxed and friendly.    5     However, if we contemplate（考虑）this for too long, a frown will soon appear on our faces.Actually, with a smile, you will achieve the most and you will feel most happy with it.

A．Smiling a lot is a valued personality.

B．In addition，not all smiles are created equal.

C．Most people respond angrily to this gesture

D．The smile here is more by way of an apology.

E．But we also want to be taken seriously at the same time.

F．In most situations your smile will contribute to your success.

G．You will quickly feel uncomfortable in situations where smiling is required.

5 . Several studies suggest there are some very good reasons to think about ways to be kind and friendly plan out that type of behavior.     1     Researchers also say kindness played an important part in how humans developed. In other words, they say scientific evidence suggests that we are designed to be kind.

Oliver Curry is the research director at Kindlab, a non-profit organization.     2     Curry claims that “kindness is much older than religion.” “The basic reason why people are kind is that we are social animals.” he explained.

    3     University of London psychologist Anat Bardi studies value systems in people. In one study, researchers gave people a list of values - such as kindness, creativity, ambition, tradition, security, and seeking social justice. When asked to pick the most important, kindness won.

But research shows that our bodies can also reward us for being kind. University of California Riverside psychology professor Sonja has tested this idea in many experiments over the past 20 years. In one experiment, she asked people to perform three acts of kindness for other individuals each week. She asked a different group to do three acts of self-kindness.     4     The people who were kind toothers reported feeling happier and more connected to the world.

    5     Sonja studied a group of people with the disease multiple sclerosis (多发性硬化). She found that they felt better physically when helping others. Her research also showed that people who performed more acts of kindness had less inflammation (发炎) in their bodies.

A．Other research has shown that many people prize kindness over other values.

B．Research shows that kindness can be good for many species

C．These acts could be small, like opening a door for someone.

D．Its goal is to educate and urge people to choose kindness.

E．Research shows that acts of kindness can improve our health.

F．But it is not just emotional but also physical.

G．That is why we help strangers in need.

6 . At some point, everyone has the desire（渴望）to fit into a group. If you're interested in sports, you might hang out with those who like sports.     1     You feel comfortable when you are part of that group.

But what if people in your group start doing things that are wrong, hurtful, or even against the law? And what if these people are your friends?

    2     It is the pressure（压力）to follow the behaviors, attitudes, and personal habits of the group. In marry cases, there are serious risks involved（涉及）.

You need to think about the risks ahead of time.     3     Could this harm me physically? Could this harm someone else? ls this against the law?

Now, let's lighten up. You can also use peer（同辈）pressure to your advantage.     4    

For example, if you're active in sports, your teammates probably pressure you to be the best you can be. If you're working hard for good grades, you compare your scores to those at the top of the list. If you're in the band, and there are musicians better than you, you are pressured into trying to be the best musician you can be.

    5     When faced with group invitations, think about the risks ahead of time. If you are uncomfortable doing something, don't be afraid to turn down the invitation with a "no, thanks." The choice is yours.

A．Think of it as competitive peer pressure.

B．This is what we refer to as peer pressure.

C．Most people have followed others in their teenage lives.

D．Consider these questions before you make up your mind.

E．Now is your chance to believe in yourself and to stand alone.

F．You often hear your friend say, "Come on! Everyone's doing it."

G．If you're interested in music, you spend time with others who enjoy music.

7 . Like the rest of us, scientists have long suspected the healing capacity (修复能力) of a good hug. Unlike the rest of us, they’ve gone about trying to prove it.

“Laboratory studies suggest that things like hugs help us feel safer. They can also make us less sensitive to physical pain and less reactive when we’re faced with threatening experiences,” says Michael Murphy. He is a research professor in the department of psychological sciences at Texas Tech University. “This lab work has shown that hugs and other touch behavior are related to stress. The more stress we have, the more our heart rates and blood pressure go up. At this time, hugs and other forms of personal touch may give off all sorts of feel-good chemicals, so that stress can be reduced.”

“There’s a lot that we still need to learn, and there’s a lot we don’t know,” Murphy says. “However, what seems to be rising up is that hugs, as well as other forms of loving and gentle touch, are really powerful. They remind people that they’ re cared about and that they have someone in their corner.”

We expect touch. When we were born, we were placed in our mothers’ arms almost immediately. In that first year of our life, we spend a lot of time being held by other people. And as we grow up, we seek out hugs and touch as a way of connection. I think what we have lost in the past few years are these really easy opportunities to be reminded of connection.”

While he was at Carnegie Mellon, Murphy was the lead author of a hug-centered 2018 article in the scientific journal PLOS One. In a series of interviews with 404 adults over a two-week period, the researchers found that receiving a hug is associated with the attenuation of negative emotions that occur on days with interpersonal conflicts. That is to say, generally, hugs help to reduce the negative impacts that personal conflicts may cause in our daily lives.

1. What can we infer about hugs from the laboratory studies?

A．They show people’s good social relationships.

B．They can cure us of our mental disease.

C．They can put much pressure on people.

D．They make us feel calm and at ease.

2. Why do people seek out hugs and touch as they grow up?

A．To recall childhood memories.

B．To keep connected with others.

C．To solve relationship problems.

D．To express their social politeness.

3. What does the underlined word “attenuation” in the last paragraph probably mean?

A．Expression.	B．Influence.
C．Suffering.	D．Reduction.

4. What can be a suitable title for the text?

A．The Power of Hugs

B．How to Reduce Stress

C．How to Care for Others

D．The Importance of Interpersonal Relations

8 . Handwritten thank-you letters are such a simple way of making other people feel good, it is strange that so few people write them anymore. At work, a thank-you letter to employees is unbelievably effective. It costs little and has no side effects. The effort involved in writing letters very low. The pleasure on receiving them is very high.     1    

Doug Conant, manager of Campbell’s Soup Company since 2001, knows the power of thank you letters. He said that every day he works with an assistant, searching the company for people deserving thanks.     2     Over the past 10 years he has sent 30, 000 thank-you letters to his employees — more than 10 each day. The reward is huge: his company has remained one of the most successful in its field for years.

    3     There seem to be three reasons. Firstly, chief executives (主管) running companies think their own work is more valuable than that of others.     4     Secondly, they aren’t close enough to the business to know who deserves thanks. Thirdly, they have forgotten the strange human truth that almost everyone would do almost anything in return for a few words of appreciation.

In these days of such busy schedules and people running all over the place and trying to get ahead, sometimes we forget the simplest things in life are the most powerful and rewarding. You need to think to yourself about a time someone sent you a thank-you and how much it meant to you.     5    

A．He then writes them a thank-you letter.

B．Why are thank-you letters so important?

C．You may ask what side effects exactly mean.

D．This makes them an excellent way to reward and motivate staff.

E．But if these letters are so inspiring, why don’t more managers write them?

F．Always remember to “Do to others whatever you would like them to do to you!”

G．Since no one ever writes them thank-you letters they don’t write any themselves.

9 . When I worked on the manufacturing shop（车间）floor, we rarely saw plant managers. Except for one. He often walked through the plant. He checked out product quality. He stopped for a brief word—usually no more than a "hello." He wasn't outgoing. He didn't display any of the qualities typically associated with a "leader." Yet we liked him.

In a 1992 University of Pittsburgh study, researchers had four women attend a number of different classes. Their attendance varied: one woman might attend every class; a different woman might attend only a few. What didn't vary was their behavior. None of the women spoke in class or spoke to other students.

At the end of the term, students were asked which woman they liked best. Who "won"? Women who attended the highest number of classes. According to the researchers, "Mere exposure had weak effects on familiarity, but strong effects on attraction and similarity." Or in non-researcher-speak: If I see you frequently, I naturally like you more. That's the power of showing up.

Knowing someone will show up in the future also matters. In a 1967 University of Minnesota study, researchers gave study participants profiles of two people and told them that one would be a partner in future discussion groups. When asked, the participants said they liked their future partner more. Even though the profiles were almost identical.

Want your team or your customers to like you more? Show up. Drop in. Drop by. Send a brief note. Make a quick phone call. You don't have to say or do much. Then, be consistent in your behavior. In time, people will expect you to drop in or drop by, whether in person or virtually. Anticipating future contact will make them like you more.

1. What does the first paragraph serve as?

A．An introduction.	B．A background.
C．A comment.	D．An explanation.

2. According to the 1992 study, what helps make a student welcome?

A．Answering questions frequently.	B．Greeting others enthusiastically.
C．Behaving more like others.	D．Attending classes more often.

3. What did the University of Minnesota study find?

A．Familiarity contributes to likability.

B．Identical behaviours enhance likability.

C．Future partnership increases likability.

D．Virtual contacts benefit likability.

4. What is the text mainly about?

A．Power of likability.	B．Research on likability.
C．Definition of likability.	D．Application of likability.

10 . The first letter arrived dated March 31, 2020. It was from a close childhood friend, with whom I regularly keep in touch via those correspondence (通信) methods such as instant texts, FaceTimes and phone calls, as most young people do.

“The sun has set on our 15th day of quarantine (隔离),” my friend wrote, “Isn’t it crazy how quickly this has become the new normal?” Plus, he said, writing a letter could be a fun creative exercise to break up the boredom of those days. So I wrote back.

When I was in fifth grade, we had a pen-pal program with a class in Australia, but when the school year ended, my pal and I fell out of touch. Anytime I traveled afar, I tried to write to my family; somehow I always tended to get home before my letters did.

But at this particular moment, I’ve found it wonderful to write letters in the simplest way. In return, I’ll get something far more interesting than an ordinary account of my own days: a patchwork of pages that were sent to me by others, each one fresher than the last one.

A recent article reported a rise in snail mail and handwritten messages; the practice seems to be popular as people deal with sadness from the pandemic (流行病). More likely, it’s because we’re missing our friends and classmates; we’re so badly aching for the simple physical connections that the virus has taken away.

“When I got your letter, the first thing I wanted to do was to text you, but I quickly controlled myself,” another childhood friend wrote. “What an affront to text the person who writes to you.” I smiled as I pulled out a blank sheet to start my response. I like to think I’ll keep this up for as long as I can, or at least as long as someone is willing to write back.

1. What did the author’s friend write in the letter according to paragraph 2?

A．The boring life in quarantine.	B．The need of social distancing.
C．The desire for a new normal life.	D．The way of doing creative exercise.

2. What does the author want to prove through his past writing experience?

A．His regret to lose touch with his pal.

B．His less communication by letter now.

C．His preference to travel to a distant place.

D．His concern about his family even in trips.

3. Why is the author in favor of writing letters?

A．It can help prevent viruses spreading.

B．Snail mail is a popular way to contact.

C．People can find comfort from it.

D．Physical connections can be avoided.

4. What does the underlined word “affront” in the last paragraph mean?

A．Dishonesty.	B．Impossibility.
C．Disagreement.	D．Impoliteness.