1 . 听下面一段较长对话，回答以下小题。
1. Why does David want to speak to Mike?

A．To invite him to a party.

B．To discuss a schedule.

C．To call off a meeting.

2. What do we know about the speakers?

A．They are colleagues.

B．They are close friends.

C．They’ve never met before.

2 . Emoji(表情符号) and Workplace Communication

In Asia, messaging platforms are growing rapidly, with users in the hundreds of millions, both at work and play.     1    . It’s been reported that 76 percent of employees in some western countries are using emojis at work.

Written communications can often read as cold and dull. Using emojis can add humor and feeling, keeping intention clear.     2    , encouraging better and more frequent communication.

In any given office, employees can range from age 22 to 70 and beyond, and finding common ground in communication style can be a challenge.     3    . While the younger generations prefer to communicate visually, for those used to working with traditional tools like email, it may feel like a learning curve(曲线). The good news is that it’s simple to learn and can be worth the effort.

There is also the matter of tone(语气). Who hasn’t received an email so annoying that it ruined an entire day?     4    . Emoji can help communication feel friendlier, and even a serious note can be softened with an encouraging smile.

    5    , and emoji can contribute directly to that positive outcome. And when your employees begin adding smiling emojis to their business communication, you’ll know you have succeeded in improving your work culture.

A．Message with emojis feel more conversational

B．Even a formal email can seem cold and unfriendly

C．Sending smiling faces to colleagues may seem strange

D．The popularity of these platforms is spreading globally

E．Giving employees the tools enables them to communicate honestly

F．Studies show that friendlier communication leads to a happier workplace

G．An easy way to bring all work generations together is with a chat platform

3 . An interview is a discussion with someone in which you try to get information from them.     1     There are three basic sub-types of interview: structured interviews, unstructured interviews and semi-structured interviews.     2     Incidentally, “respondent” and “informant” are words that are sometimes used instead of “interviewee”.

A great deal is provided by this personal contact: you are another human being, and interviewees will respond to you, in bodily presence, in an entirely different way from the way that they would have reacted to questionnaires that came through their letterboxes or to emails.     3     Most people want to help and give their opinions, and they will usually be energized to help by your physical presence.

If you take the trouble to schedule a visit, you can be more or less guaranteed of a response. Most importantly, though, you will be able to relate to interviewees while you are talking to them.     4     You will be able to watch their behaviour which will give you important clues about how they feel about a topic. Because of the primacy of the personal contact, your appearance and tone are important—how do you want to be seen? As “one of us”? As a person in authority? As an observer? …Or what?     5     However you decide to present yourself, it is good practice of course to try to put the interviewee at ease before the interview begins — to talk about the weather, about your journey, about anything that will break the ice.

A．This is a ready-made support for you.

B．Its nature varies with the nature of the interviews.

C．You will be able to hear and understand what they are saying.

D．Your decision should influence the way that you look, sound and behave.

E．The information may be facts or opinions or attitudes or any combination of these.

F．Each involves the interviewer in fact-to-face contact or telephone contact with another person.

G．You will be using these clues to make informed guesses about what the interviewees might really mean.

4 . The most important thing to keep in mind when deciding to serve another is that service expects no rewards. When you expect something in return, and are not serving out of the goodness of your heart, others will notice. Sure they’ll thank you.     1    

When you give from your heart, the real power of service comes into play. Serving is a great opportunity to strengthen your trust and respect for another, and for them to do the same to you. Not only do you feel great about helping out, but you build your relationship with them, and they will feel more willing to help you in the future.     2    

However, why is service so rarely seen these days?     3     Sure, living in this day and age does not leave us much time, and the last thing people want to do is more work. I'm too busy, there's too much work, or I don't have the time, ” may run through your head when you hear the word service, but the truth is the benefits are worth the sacrifice. Gandhi once said that, “The best way to find yourself is to lose yourself in the service of others. ”     4     Some ideas of places you can serve are volunteer centers, nursing homes, boys and girls clubs, and so on. You can serve people as long as you want to.

    5     Although it does take some work, the benefits are more than worth the sacrifice. Not only do you feel better about making another's day a little less stressful, but you strengthen your relationship with them and they will be more willing to help you in the future.

A．It's a win-win situation.

B．Service is simple.

C．Overall, service and selflessly giving to others is very powerful and has many benefits.

D．And they will offer you worse service.

E．Service is a complex event.

F．The problem is, there's always an excuse not to serve.

G．But the service becomes more of a situation, “I’ll do this for you if you do this for me”.

5 . Are You a Prisoner of Perfection?

Do you struggle for a goal that is beyond your reach?     1     Are you setting yourself up for failure and shame when you can’t achieve the unachievable? Understanding what drives perfectionism is the first step toward releasing this self-created anchor that keeps us stuck.

Shame and fear are often the hidden drivers of perfectionism. We believe that if we can fashion a perfectly polished personality, flash our intelligence, and perfect our humour, then no one can hurt us with criticism and we’ll win respect and approval.

    2     Politicians who display a desperate need to be right and refuse to acknowledge mistakes or uncertainty are often driven by a secret shame. They fear that showing vulnerability(弱点) will expose them to the accusation that they’re weak. They stick to a desire to be right, perfect, and polished, even when it’s obvious that the emperor has no clothes.

Perfectionism keeps us leaning toward the future. We’re constantly evaluating ourselves in order to do better.     3     However, if we can’t relax and enjoy lighter moments, then we become prisoners of our perfectionism. We get painfully self-conscious and take ourselves too seriously. Sadly, we deprive(剥夺) ourselves of the simple pleasure of enjoying the moment and being ourselves.

    4     We realize that failing at any enterprise doesn’t mean that we are a failure. Without failures, we’ll never learn from our mistakes; we’ll never move forward in our lives. Those who succeed have made countless mistakes. The important thing is to learn from our error, forgive ourselves and move on.

Being human, perfection is impossible.     5       Releasing ourselves from the desire to protect our image, we’re freed to sail gracefully through our successes and failures—and enjoy our precious life.

A．Do you hold an idealized vision that is impossible to realize?

B．A cure to perfectionism is to make room for our human shortcomings.

C．Do you fear that others will be horrified by what you judge about yourself?

D．The addiction to staying perfect protects us from any sign of being imperfect.

E．There’s nothing wrong with wanting to do our best and self-correcting along the way.

F．People who are addicted to perfection are often isolated, even if they seem outgoing and popular.

G．By accepting ourselves as we are and doing our best, we begin to rid the shame that drives perfectionism.

6 . It was the 2015 “super storm” in New South Wales that restored my faith in people.

During a break in the weather, I stupidly decided to drive into town to buy some groceries. However, as I left the supermarket and drove back, the weather took a turn for the worse.     1     Having nowhere to go, I spotted a young man in his front yard assessing the situation. He quickly waved to me to come and park in his driveway.    2    .

The man, who introduced himself as Trent, then invited me to wait inside his house with his wife, Kayti and their two daughters. I told him I was concerned about the damage to my car, as the continuing rain was starting to turn into hail (冰雹).Trent then grabbed a blanket from his garage and covered my car.     3     Fortunately, his efforts saved my car from being damaged by the hail.

By 11:00 a.m., the electricity and phone services had both gone.     4     Trent made me a cup of tea and Kayti gave me a towel to dry myself off. The three of us chatted while waiting for the weather to get better. I learned that Trent had lost his job and was struggling to feed the family.

When the hail stopped, I shook Trent’s hand and kissed Kayti goodbye.     5     I was very moved by their kindness and it renewed my faith in people.

As I went out the door, I asked Trent for two of his business cards. My father has since called to offer him a job as a clerk at his company.

A．It began pouring so heavily that I was forced to stop.

B．The couple were so modest as I thanked them for their help.

C．I was surprised that he didn’t ask for anything in return for his assistance.

D．I was grateful to escape the running water that was about to drown my car.

E．I tried driving faster to escape the heavy downpour that was sure to come.

F．As a result, I couldn’t contact my parents, despite knowing they’d be worried.

G．He was wet but he didn’t seem to mind being out in the wild weather on my behalf.

7 . We’ve all been there: in a lift, in line at the bank or on an airplane, surrounded by people who are, like us, deeply focused on their smartphones or, worse, struggling with the uncomfortable silence.

What’s the problem? It’s possible that we all have compromised conversational intelligence. It’s more likely that none of us start a conversation because it’s awkward and challenging, or we think it’s annoying and unnecessary. But the next time you find yourself among strangers, consider that small talk is worth the trouble. Experts say it’s an invaluable social practice that results in big benefits.

Dismissing small talk as unimportant is easy, but we can’t forget that deep relationships wouldn’t

even exist if it weren’t for casual conversation. Small talk is the grease(润滑剂) for social communication, says Bernardo Carducci, director of the Shyness Research Institute at Indiana University Southeast. ＂Almost every great love story and each big business deal begins with small talk,＂ he explains. ＂The key to successful small talk is learning how to connect with others, not just communicate with them.＂

In a 2014 study, Elizabeth Dunn, associate professor of psychology at UBC, invited people on their way into a coffee shop. One group was asked to seek out an interaction(互动) with its waiter; the other, to speak only when necessary. The results showed that those who chatted with their server reported significantly higher positive feelings and a better coffee shop experience. ＂It’s not that talking to the waiter is better than talking to your husband,＂ says Dunn. ＂But interactions with peripheral(边缘的) members of our social network matter for our well-being also.＂

Dunn believes that people who reach out to strangers feel a significantly greater sense of belonging, a bond with others. Carducci believes developing such a sense of belonging starts with small talk. ＂Small talk is the basis of good manners,＂ he says.

1. What phenomenon is described in the first paragraph?

A．Addiction to smartphones.

B．Inappropriate behaviours in public places.

C．Absence of communication between strangers.

D．Impatience with slow service.

2. What is important for successful small talk according to Carducci?

A．Showing good manners.	B．Relating to other people.
C．Focusing on a topic.	D．Making business deals.

3. What does the coffee-shop study suggest about small talk?

A．It improves family relationships.	B．It raises people’s confidence.
C．It matters as much as a formal talk.	D．It makes people feel good.

4. What is the best title for the text?

A．Conversation Counts	B．Ways of Making Small Talk
C．Benefits of Small Talk	D．Uncomfortable Silence

8 . Living with other people can be difficult, especially when each person has their own ideas about how they want to live.     1     Taking a few simple steps will help you share your living space harmoniously.

Discuss your expectations ahead of time.

    2    . This applies to finances, food, possessions, use of common areas, loud activities or parties, quiet hours and so on.

Divide up responsibilities.

Make a plan to divide up responsibilities and chores(家常杂务) between you and your roommate. For example, if your roommate is a good cook and you are not,    3    . It may also be a good idea to set up a chores schedule, where you will take turns cleaning the bathroom, taking out the trash and so on.

    4    .

Not everyone has the same ideas about day to day living as you do. Take your roommate's feelings into consideration. For instance, if you re dying to throw a party on Thursday night but your roommate has a final early the next morning, agree to postpone the party till Friday evening, instead.

Communicate effectively.

Communication is key in making the relationship work. If a problem comes up, it's better to talk about it right away than to ignore it. For example, say "Chris, it upsets me when I wake

up to find all the milk gone. If you use the last of something, can you please add it to the list?" If you simply cannot communicate openly and there is tension all the time,    5    .

A．Be prepared to compromise

B．Create a roommate agreement on Internet use

C．ask him or her to cook if you'll clean up afterward

D．you may as well find a new roommate

E．Talk about what each of you needs and wants from the other in advance

F．People may have different religious or political views that could cause conflict

G．Though having a roommate can be challenging, it can also be enjoyable and fun

9 . 听下面一段对话，完成第16至20五道小题，每小题仅填写一个词。听对话前，你将有20秒钟的时间阅读试题，听完后你将有60秒钟的作答时间。这段对话你将听两遍。

Pick-up Appointment Form
Item（物品）	A    1    and some magazines
Destination	Overseas to    2
Delivery	☑Air   □Regular
Time to pick up	5:00    3     afternoon
Packing	A medium box
Customer's information	Mr. Hudson    4
	89 Street,Chicago,    5
	Tel:4159786

10 . Silence is unnatural to man. He begins life with a cry and ends it in stillness. In between he does all he can to make a noise in the world, and he fears silence more than anything else. Even his conversation is an attempt to prevent a fearful silence. If he is introduced to another person, and a number of pauses occur in the conversation, he regards himself as a failure, a worthless person, and is full of envy of the emptiest headed chatterbox (喋喋不休的人). He knows that ninety-nine percent of human conversation means no more than the buzzing of a fly, but he is anxious to join in the buzz and to prove that he is a man and not a waxwork figure (蜡塑人像).
The aim of conversation is not, for the most part, to communicate ideas; it is to keep up the buzzing sound. There are, it must be admitted, different qualities of buzz; there is even a buzz that is as annoying as the continuous noise made by a mosquito (蚊子). But at a dinner party one would rather be a mosquito than a quiet person. Most buzzing, fortunately, is pleasant to the ear, and some of it is pleasant even to the mind. He would be a foolish man if he waited until he had a wise thought to take part in the buzzing -with his neighbors.
Those who hate to pick up the weather as a conversational opening seem to me not to know the reason why human beings wish 1:0 talk. Very few human beings join in a conversation in the hope of learning anything new. Some of them are content, if they are merely allowed to go on making a noise into other people's ears, though they have nothing to tell them except that they have seen two or three new, plays or that they had food in a Swiss hotel. At the end of an evening during which they have said nothing meaningful for a long time, they just prove themselves to be successful conservationists.
1. According to the author, people make conversation to        .

A．exchange ideas	B．prove their value
C．achieve success m life	D．overcome their fear of silence

2. By “the buzzing of a fly” (Para. 1), the author means“_____”.

A．the noise of an insect	B．a low whispering sound
C．meaningless talks	D．the voice of a chatterbox

3. According to the passage, people usually talk to their neighbors___ ．

A．about whatever they have prepared

B．about whatever they want to

C．in the hope of learning something new

D．in the hope of getting on well

4. What is the author's purpose in writing the passage?

A．To discuss why people like talking about weather.

B．To encourage people to join in conversations.

C．To persuade people to stop making noises.

D．To explain why people keep talking.