1 . 听下面一段较长对话，回答以下小题。
1. Why does the woman make the phone call?

A．To complain about hotel service.

B．To arrange an important meeting.

C．To order a full English breakfast.

2. How does the man sound?

A．Sorry.

B．Worried.

C．Painful.

3. What will the man probably do next?

A．Eat his breakfast.

B．Go to the kitchen.

C．Wait by the phone.

2 . What does the woman do?

A．She is a shop assistant.

B．She is a waitress.

C．She is a nurse.