1 . There is growing interest in East Japan Railway Co. ltd, one of the six companies, created out of the privatized national railway system. In an industry lacking exciting growth ________, its plan to use real-estate assets in and around train stations ________ is drawing interest.

In a plan called “Station Renaissance” that it ________ in November, JR East said that it would ________ using its commercial spaces for shops and restaurants, extending them to ________ more suitable for the information age. It wants train stations as pick-up ________ for such goods as books, flowers and groceries ________ over the Inter. In a country where city ________ depend heavily on trains ________ commuting, about 16 million people a day go to its train stations anyway, the company ________. So, picking up commodities at train stations ________ consumers extra travel and missed home deliveries. JR East already has been using its station ________ stores for this purpose, but it plans to create ________ spaces for the delivery of Inter goods.

The company also plans to introduce ________ cards—known in Japan as IC cards because they use integrated circuit for ________ information ________ train tickets and muter passes ________ the magic ones used today, integrating them into a/an ________ pass. This will save the company money, because ________ for IC cards are much less expensive than magic systems. Increased use of IC cards should also ________ the space needed for ticket vending.

2 . “I seldom read posts on WeChat Moments because many of them are not true and don’t present what a person is really like,” a friend of mine told me. Then, I ______ a small gathering at a bar a few days ago, and a girl asked me why my posts are full of positive energy—as if there is nothing ______ in my life.

I reread my WeChat posts to ______ whether what she said was true, and surprisingly, it seems my daily life ______ smoothly with almost all my posts filled with high spirits. As we know, online and offline communication are the two ______ for interpersonal exchange. WeChat is among the popular online social platforms in China, and people share their ideas and ______ personal images by posting on WeChat Moments. One way to build a better personal image is to polish photos, ______ selfies or other portraits by using photo editing apps ______ posting them on WeChat.   It helps ______ a sense of goodness and happiness to other users. Another way to ______ our charming personality is by posting ideas or comments. We take account of a lot of things before we post on WeChat.

However, sometimes it is the posts that take a negative tone or those that we delete that carry our ______ self-expressions. I once had a stomachache and went to hospital by myself to ______ a physical examination. Then, I had to do all the tests to ______ the cause of my illness on my own. In the outpatient area, all the patients except me were ______ by family or friends. Loneliness suddenly overcame me and ______ me to post on WeChat Moments. I described how I felt and expressed my ______ to look for someone to take care of me. Many friends left messages to ______ me and wish me a speedy recovery. But some suggested that I become stronger to deal with such situations. The reactions to my self-expressions vary. So, why do I ask for ______ by posting the other side of me on WeChat Moments?

WeChat posts are ______ with reliability and untruthfulness. We post our thoughts with invisible masks to hide whatever we refuse to tell the world. But ______, WeChat still provides an effective way for us to learn more about someone.

3 . The first time I ordered takeout in New York, two things surprised me: the last speed with which the food _________ and the fact that, after I’d paid for it, the man from the Chinese restaurant and I stood on either side of the threshold（门槛） _________ each other, though only one of us understood_________. After a minute of this, I closed the door. An American friend sat on the sofa, open-mouthed “Wait—did you just close the door?”

In London, you don’t tip for _________. A man on a motorbike arrives and hands over an oil-soaked bag, or a box. You give him the _________ amount of money it costs or wait and look at your shoes while he _________ change. Then you close the door. Sometimes all this is _________ without even the removal of his motorcycle helmet. The dream is that the whole _________ exchange passes wordlessly.

Every New Yorker has heard a newly arrived British person complain about _________. The high-minded British people add a(n)____________: food-industry workers should be paid a(n)____________ wage (although the idea that the delivery boys of Britain are well paid is generally an untested ____________).

Now when I’m in London I find myself tipping all kinds of people, most of whom express a sort of genuine ____________, even if the tip is tiny. What they never, ever do,____________ is tell me to have a nice day. “Have a good one”—said slowly with a slightly sad air, as if avoiding the far greater ____________ of an evil “one”—is the most you tend to hear.

But I’m not going to complain about Britain’s ____________ of a service culture. I don’t think any nation should ____________ service to the status of culture. At best, it’s performed politely and properly by both parties, but no one should be asked to ____________ that the intimate（亲密的）satisfaction of her existence is serving you, the “guest”, with a shrimp sandwich wrapped in plastic. We are heavily affected by enough false beliefs in this life without ____________ them the one that the girl with the name tag is ____________ in love with us.

4 . The Silver Line, created in 2013, is a free, 24 hours telephone helpline. It offers information, friendship and advice to_________ people.

“It’s often easier to speak to a_________, and nice to know you can_________ day or night,” says Bolton, who has no family nearby. She called the helpline after it was _________ by others.

New figures show that August was the charity’s_________ month, receiving more than 45, 000 calls. Summer can be a(n) _________ time for those left behind during the holiday season, _________ familiar faces are away for holidays, from the shopkeeper to the bus driver or even family members. Two-thirds of calls are_________ at night-time and weekends, when no other services are _________.

84 percent of older people say it is very difficult to __________ that they feel lonely, even to members of their __________ because they do not wish to become a “burden or trouble”.

A recent study found that almost three-quarters of older people in the UK are__________, and more than half have__________ spoken to anyone about how they feel.

Seniors can call the Silver Line__________, or can be connected with the aid of a relative. Helpline staff try to learn callers’ __________ first and then suggest information or__________ voluntary support from their communities.

“For a community, trying to solve the problems of seniors is a__________ task,” says Sophie Andrews, chief leader of the Silver Line, “Older people are regarded as being vulnerable (易受伤害的) to any social issues”. To__________ this situation, Andrews wants a greater understanding of their mental health__________: Being older means you are still exposed to mental health issues, but your ability to change your situation is__________.”