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It’s always heartbreaking when a close family member passes. Sharing the final moments with a person we love can be a small relief in a truly difficult situation.
This story was first told on an airline customer service website. As you may know, airlines compete with each other to see who has the best on-time departure record, and airline employees are evaluated based on their ability to keep a schedule.
When Kerry Drake got on his United Airlines flight, the mother who he was going to see was facing her final hours. To add an extra layer of extreme sadness, Drake knew that if he missed his connecting flight, he wouldn’t get to the hospital in time to say goodbye to his mother.
On that very morning, Drake got the news that his mother, who had been ill for years and had been especially sick over the last four months, was dying.
To get to his mother in Lubbock, Texas, the San Francisco resident booked a United Airlines flight, with only 40 minutes between connecting flights in Houston. After his first flight got delayed, Drake thought he would miss his connecting flight to Lubbock, the last one of the day. He started crying on the plane, obviously upset and worried. The flight attendants (空乘人员) soon noticed his state and quickly found out what was wrong. They brought tissues for his tears, said they would do what they could to help, and most importantly, got his connecting flight information to the captain.
Within minutes, Drake’s problem was received and passed on to the captain, who radioed ahead about this situation to Drake’s next flight. The Lubbock crew (机组人员) responded by delaying the flight’s departure to make sure he got on the plane.
When he got off the airport train and was running toward the gate, about 20 meters away, Drake heard the gate attendant say, “Mr. Drake, we’ve been expecting you.” Until that point, Drake had been rushing to make the flight.
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Finally, Drake sat on that second airplane.
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He made it to the hospital in time to see his mother.
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